Values, Attitudes, Behaviors- Management Chapter 11

Organizational behavior(OB)

is the field dedicated to better understanding and managing people at work

• helping managers to explain and predict work place behavior 

OB forces on two types of behavior

individual behavior and group behavior

values

the abstract ideals that guide your thinking across a variety of situations.

• helps to predict their behavior

• global beliefs and feelings(consistent)

attitude 

learned predisposition toward a given object 

• direct toward specific objects

• 3 types: affective, cognitive and behavioral components of attitudes

affective component

the feelings that someone has about the situation 

• how do you feel about a person who talks loudly on the phone in a restaurant(emotions)?

cognitive component

the beliefs or knowledge one has about a situation

• ex: what do you think about someone talking on the phone at a restaurant?

behavioral component

how someone behaves toward a situation

• what do you intend to do a person talked loudly on the phone(do you have a positive or negative action)

cognitive dissonance

come back

values and attitudes influence people’s

work place behavior-their actions and judgements