Chapter 15: Interpersonal and Organizational CommunicationC

Communication

The transfer of information and understanding from one person to another

Efficient Communicator

Ability to transmit your message accurately in the least time

Effective Communicator

Your intended message is accurately understood by the other person

Encoding

Translating a message into understandable symbols or language

Decoding

Interpreting and trying to make sense of a message

Sender

The person wanting to share information

Medium

The pathway by which a message travels

Feedback

The receiver expresses their reaction to the sender’s message

Noise

Any disturbance that interferes with the transmission of a message

Media Richness

Indication of how well a particular medium conveys information and promotes learning

Formal Communication Channels

Communications that follow the chain of command and are recognized as official

Vertical Formal Communication

Up and Down the chain of commands

Horizontal Formal Communcation

Flows within and between units

External Communication Channels

Develop outside the formal structure and do not follow the chain of command

Informal Communication Channel

Develop outside the formal structure and do not follow the chain of command

Grapevine Informal Communication

The unofficial communication system of the informal organization

Face-to-Face Informal Communication

Employees value authentic human time with the boss

Physical Barriers

Sound (loud noises), Time (technology issues), Space (physical distance)

Personal Barriers

Individual attributes or behaviors that hinder communication

Cross-Cultural Barriers

Language or style differences

Nonverbal Communication Barriers

How unwritten and unspoken messages may mislead
Messages sent outside of the written or spoken word

Social Media

Web-based and mobile technologies generate interactive dialogue with members of a network

Cyberloafing

Using the Internet at work for personal use

Phubbing / Microaggressions

Ignoring those present in order to pay attention to a mobile phone

FOMO

Fear of being out of touch with something happening on the social network

Security

A system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that results in damage or loss

Defensive Communication

Form of communication that is either aggressive, attacking, angry, passive, or withdrawing

Nondefensive Communication

Communication that is assertive, direct, and powerful

Facets of Communication

Listening, Writing, Speaking