Knowledge Management Flashcards

Flashcards on Knowledge Management

Knowledge Management Skill 1

Skill in curating instructional content, tools, and resources.

Knowledge Management Skill 2

Skill in designing and implementing knowledge management strategy.

Content Curation Method

Evaluate instructional and learning elements to support knowledge requirements.

Types of Content to Curate

Instructional content, user-generated content, SME content, public domain content, third-party content

Effects of Knowledge Management

Introduction of metrics, improved quality of information, information updates, cost and productivity benefits, improved customer metrics, improved staff morale.

Strategic Benefits of Knowledge Management

Enhancing innovation and collaboration, reducing loss of expert knowledge, exploiting market opportunities.

Tactical Benefits of Knowledge Management

Enabling performers to share best practices, capturing work process innovation, increasing efficiency and productivity, reducing rework, reducing time to competence.

Factors for Successful Knowledge Management

Understanding business processes, corporate culture and leadership, attitude of management, rewards and incentives, aligning with talent development, identifying efficient application.

Strategies for Knowledge Implementation

Establish a methodology, designate a point person, empower workers, capture customer-centric knowledge, manage core competencies, foster collaboration, learn from best practices, extend sourcing, interconnect communities, report measured value.