QUALITY MANAGEMENT CONTROL

Quality

Degree of excellence of a product or service.

Quality Assurance (QA)

Process ensuring quality through planned activities.

Quality Control (QC)

Operational techniques to fulfill quality requirements.

Quality Management System (QMS)

Framework for managing quality across an organization.

ISO 9001

International standard for quality management systems.

Project Life Cycle

Stages: initiation, planning, execution, monitoring, closing.

Zero Defects

Goal of no defects in products or services.

Cost of Quality

Total costs related to preventing and correcting defects.

Statistical Control Charts

Graphical tools for monitoring process variations.

Acceptance Sampling

Method of inspecting a random sample of products.

Total Quality Control

Comprehensive approach including design and materials.

Employee Performance

Assessment of individual contributions to quality goals.

Evolution of Quality

Historical development of quality management practices.

Specialization in Industry

Focus on specific tasks in production processes.

Statistical Methods

Mathematical techniques for analyzing quality data.

Project Planning

Defining project objectives and how to achieve them.

Monitoring & Control

Tracking project progress and making adjustments.

Client Requirements

Specifications and expectations set by project stakeholders.

Quality in Construction

Conformity to specifications and client expectations.

Tools for Quality Management

Resources used to ensure project quality outcomes.

Historical Figures in Quality

Contributors like Deming, Juran, and Crosby.

Quality in Product Industry

Comparative assessment of product attributes.

Quality Assurance

Methods ensuring quality throughout the process.

Quality Gurus

Influential figures in quality management evolution.

Dimensions of Quality

Factors defining product or service quality.

Performance

Characteristics of the product or service.

Aesthetics

Appearance, feel, smell, and taste of a product.

Special Features

Extra characteristics beyond basic functionality.

Conformance

Alignment with customer expectations and standards.

Safety

Risk of injury or harm from use.

Reliability

Consistency of product or service performance.

Durability

Useful life span of a product or service.

Perception

Reputation and public opinion of a product.

Service After Sale

Handling complaints and ensuring customer satisfaction.

Quality of Design

Intent to include/exclude features for customer needs.

Quality Conformance

Degree of adherence to design specifications.

Customer Education

Awareness of product/service intended use.

Ease of Use

User-friendliness of a product or service.

Consequences of Poor Quality

Negative impacts like loss of business and liability.

Prevention Philosophy

Emphasis on preventing quality issues over fixing them.

Fitness for Consumer Use

Suitability of a product for its intended purpose.

Quality Problems

Issues arising from inadequate quality measures.

Cost of Poor Quality

Financial losses due to quality failures.

Productivity Loss

Decreased efficiency resulting from poor quality.

Failure costs

Costs from defective parts or services.

Internal failure costs

Failures found during production processes.

External failure costs

Failures found after product delivery.

Appraisal costs

Costs for activities ensuring quality assurance.

Prevention costs

Costs to prevent defects from occurring.

W. Edwards Deming

Quality advocate known for 14 quality points.

Joseph M. Juran

Focused on management methods for quality.

Armand Feigenbaum

Promoted quality as a total field concept.

Phillip Crosby

Advocated for zero defects and quality being free.

Kaoru Ishikawa

Introduced quality circles and problem-solving techniques.

Genichi Taguchi

Emphasized cost of poor quality and robust design.

Deming's 14 Points

Guidelines for improving quality management practices.

Constancy of purpose

Focus on long-term goals in quality.

Philosophy of prevention

Prioritize preventing defects over inspection.

Mass inspection

Cease reliance on extensive product inspections.

Supplier selection

Choose suppliers based on quality criteria.

System improvement

Continuous enhancement of systems and workforce.

Worker training

Regular training to enhance employee skills.

Leadership among supervisors

Encourage leadership to foster quality culture.

Employee fear elimination

Create a safe environment for employees.

Departmental barriers elimination

Remove obstacles between different departments.

Quality assurance

Process ensuring products meet user satisfaction.

Quality Assurance

Ensures project usefulness and future-proofing.

Usability Improvement

Enhancement of user experience and satisfaction.

Performance Improvement

Increase in efficiency and effectiveness of processes.

Defect Rate Reduction

Decrease in the frequency of errors or faults.

Documented Standards

Written guidelines for maintaining quality assurance.

Best Practices

Proven methods for achieving superior results.

Fit for Purpose

Meeting specific requirements and intended use.

Quality Control (QC)

Regular testing against defined quality standards.

Testing Procedures

Systematic methods for evaluating quality.

Quality Circle

Group focused on improving quality and processes.

ISO 9000

International standard for quality management systems.

BS5750

British standard for quality assurance.

Quality Management System

Framework for managing quality in an organization.

Customer Satisfaction

Meeting or exceeding customer expectations.

Continuous Improvement

Ongoing efforts to enhance products or services.

Acceptance Criteria

Standards to determine if project deliverables are acceptable.

Project Deliverables

Specific outputs or results from a project.

Policies and Procedures

Guidelines for consistent organizational practices.

Specification of Responsibilities

Defined roles and duties within quality management.

Satisfying Customer Needs

Understanding and fulfilling customer requirements.

Resource Waste

Inefficient use of materials or time in projects.

Project Risk Management

Identifying and mitigating potential project issues.

Quality Management System

Framework for managing quality in projects.

Preventing Defects

Focus on avoiding mistakes, not just inspecting.

Cost of Quality

Total costs related to ensuring quality.

Total Cost of Ownership

Costs during and after project completion.

Customer Satisfaction

Meeting requirements and ensuring product fitness.

Cultural Transition

Process of changing organizational quality culture.

Imposed Change

Change enforced without team buy-in.

Management Support

Leadership backing for quality initiatives.

Quality Management Philosophy

Principles guiding effective quality management.

Foundation of Quality Management

Core values: leadership, determination, resilience.

ISO 9001

Standard for quality management systems globally.

Generic Standards

Applicable to all organizations, regardless of size.