Chapter 4: Emotions & Moods

Emotional Intelligence (EQ)

The ability to detect and to manage emotional cues and information

1. Be self aware of one’s own emotions

2. Manage one’s own emotions

3. Detect emotions in others

4. Manage emotional cues & information

Sources of Emotions & Moods

• Personality

• Day of the week

• Time of the day

• Weather

• Stress

• Social Activities 

• Sleep 

• Exercise 

• Age

• Gender

Affect

A term used to describe a broad range of feelings that people experience, including emotions and moods

Emotions

Intense, discrete, and shortlived feeling experiences, often caused by a specific eventM

Moods

Feelings that tend to be longer-lived and less intense than emotions and that lack a contextual stimulus

Moral Emotions

Emotions that have moral implications because of our instant judgment of the situation that evokes them

Positivity Offset

The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on)

Affect Intensity

Individual differences in the strength with which individuals experience their emotions

Illusory Correlation

The tendency of people to associate two events when in reality there is no connection

Emotional Labor

An employee’s organizationally desired emotions during interpersonal transactions at work

Felt Emotions

An individual’s actual emotions

Displayed Emotions

Emotions that are organizationally required and considered appropriate in a given job

Emotional Dissonance

Inconsistencies between the emotions people feel and the emotions they project

Emotional Regulation 

The process of identifying and modifying felt emotions

Emotional Contagion

The process by which peoples’ emotions are caused by the emotions of others