1.1 Authority protocols

Authority protocols

Provides a framework for employees to follow

Protocol

Procedures or rules that must be followed

Line manager

The superior to whom an employee reports

Usually this is the person directly above the employee on an organisation chart

Different types of authority in the work place

On decision making

On authorisation

Decision making

Employees are trained to carry out their day to day tasks, such as providing customer service

Sometimes a task or problem needs to be escalated to their line manager because they have greater authority

Authorisation

Employees may not have the authority to carry out certain tasks, such as signing letters or authorising payment.

This responsibility sits with their manager

Reasons for authority protocols

Authority protocols enable a manager to delegate tasks to a subordinate while still overseeing the outcome