Unit 8 Management principles CANVAS

Delegation

The transfer of responsibility for the performance of an activity, while retaining accountability for the outcome.

Conflict Resolution

The process of resolving a dispute or a conflict by addressing the underlying issues and finding a mutually satisfactory solution.

Assertive Communication

A communication style that involves expressing one’s thoughts, feelings, and needs in a manner that is direct, clear, and respectful.

Bullying in Nursing

A form of nurse-to-nurse hostility that includes verbal harassment or intimidation within the workplace.

Causes of Conflict

Factors that can lead to disagreements or disputes, such as different backgrounds, points of view, and competition in the workplace.

Chain of Command

The proper sequence of authority within an organization used to communicate problems.

Time Management

The ability to use one’s time effectively or productively, especially in a nursing context where prioritization of tasks is essential.

Five Rights of Delegation

The principles that guide effective delegation: Right Circumstances, Right Person, Right Communication, Right Supervision, Right Task.

Nurse-to-Nurse Hostility

A negative dynamic among nurses that encompasses bullying, incivility, and other forms of disruptive behavior.

Negotiation in Conflict Resolution

The process of discussing and settling a conflict, involving offers and counteroffers towards an agreed resolution.

Workplace Morale

The overall outlook, attitude, satisfaction, and happiness of employees in the workplace.

Prioritization in Nursing

The process of determining the order in which tasks should be addressed based on urgency and importance.

Communication Process

A model that describes how messages are sent and received, involving sender, message, receiver, and feedback.

Incivility

Rude or unsociable behavior in the workplace, such as eye rolling, gossip, and disrespect.

Grievance Procedure

The steps an employee must take to formally address a complaint within the organization.

Organizational Time Line

A structured plan that schedules tasks and activities during a specific time frame in the nursing setting.