EMT-B Ch. 4 Module Quiz (Communications and Documentation)

What should you do if a patient refuses treatment or transport?

a. Find another person to continue medical care

b. Contact medical control

c. Ask law enforcement to take the patient into custody

d. Immediately stop patient care and leave

b. Contact medical control

As you radio the hospital to give a report on your patient, which of the following should you do?

a. Remain objective and impartial

b. Provide as much detail as possible

c. Use code words to protect the patient's identity

d. Speak as quickly as possible

a. Remain objective and impartial

After you submit the electronic PCR for a call, you realize that you accidentally documented the wrong vital signs. What should you do?

a. Leave the record as it is and seek legal advice

b. Notify your agency's information technology department

c. Say nothing and hope that the error goes unnoticed

d. Follow your agency's directions for making an amendment

d. Follow your agency's directions for making an amendment

What is therapeutic communication?

a. Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship

b. A means by which a patient can efficiently relate levels of pain

c. Anything that dampens or obscures the true meaning of a message

d. The recorded portion of an EMT-patient interaction, either written or electronic, that becomes part of the patient's permanent medical record

a. Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship

Radio hardware containing a transmitter and a receiver that are located in a fixed place is known as a(n):

a. Mobile Data Terminal (MDT)

b. Base station

c. Interoperable communications system

d. Cell phone

b. Base station

What are the attributes of emotional intelligence?

a. Self-awareness, self-regulation, motivation, empathy, social skills

b. Facilitation, reflections, clarification, confrontation

c. Eye contact, honesty, communication, confidence

d. Employ active listening, display empathy, build rapport, exert influence

a. Self-awareness, self-regulation, motivation, empathy, social skills

Encouraging a patient to provide more information about his injury is an example of which therapeutic communication technique?

a. Reflection

b. Clarification

c. Interpretation

d. Facilitation

d. Facilitation

Which of the following is included in the narrative section in a PCR?

a. Patient name and address

b. Supportable personal opinions

c. Time the EMS unit was notified

d. Refusal of care

d. Refusal of care

If you discover an error as you are writing your PCR, what should you do?

a. Erase the erroneous information and insert the correct information

b. Cover the error with correction fluid and initial it.

c. Draw a single horizontal line through the error, initial it, and write the correct information next to it

d. Tell your supervisor about the error

c. Draw a single horizontal line through the error, initial it, and write the correct information next to it

What type of mode does an interoperable communications system use?

a. Simplex

b. Duplex

c. Trunking

d. Voice-over-Internet Protocol

d. Voice-over-Internet Protocol