EMOTION MGMT 340

What is emotion

Rapid visceral response to event or stimulus , originates in brains limbic system,

Affect

Broad range of emotions that people experience

Emotions

Intense and brief feelings directed at someone or something

Moods

Feelings that are less intense and longer duration than emotions that lack a contextual stimulus

What are the big 6 basic emotions

Disgust, anger , sadness,fear,surprise , happiness

Emotional contagion

Transfer of emotional from one to another

What is emotional labor

When a job has emotional restraints like a server who has to be happy so people buy food from him and tip.

Emotional dissonance

Inconsistencies between the emotions we feel and the emotions we project

Dimensions of emotional intelligence

Self awareness,self regulation,self motivation, empathy and social skill

Affective events theory

Emotional responses to work events influence job performance and satisfaction, work events can trigger positive or negative emotional reactions.

Broaden and build theory, ///Positivity Ratio

Positive emotions build psychological resources can boost creativity , negative emotions use psychological resources and effect performance by narrowing array of thought.

What are the benefits of positive emotions.

Happiness facilitates cognitive inferences; better problem solving and efficiency,

Effects of happiness when making decisions

Facilitates cognitive inferences, better creative problem solving and more efficient integration of info, more willing to take risks / worse negotiation outcomes

Effects of anger and sadness when assessing risk and decision making

Anger ;More willing to take risks , do better against happy negotiators , more workplace deviance

Sadness ; less likely to take risks, less willing to help others, deeper cognitive processing