Quiz review for health 231 midterm

What is the difference between personal ethics and professional ethics?

Personal ethics are the standards of conduct and moral judgment determined by individuals based on their morals, values, and character, whereas professional ethics are the standards of conduct and moral judgment imposed by professional organizations on the groups of people who work in specific occupations.

Someone's character, values, and behavior as viewed by other people is known as…

Reputation

Which are important questions individuals should ask themselves when making difficult ethical decisions?

What does my conscience tell me to do?

Is it based on sound moral values?

Would it damage the trust others have in me?

It is important to comply with the code of ethics for your profession because…

You could lose your license or certification if you fail to comply.

You could be found guilty of medical malpractice if you fail to comply.

It outlines behavioral expectations for workers in your profession.

When a worker has a systems perspective, which of the following is NOT correct?

The worker is aware of their role.

The worker understands where they fit into the overall process.

 

The worker understand how everyone's work is interconnected.

 

The worker becomes capable of finding ways to "beat the system."

The worker becomes capable of finding ways to "beat the system."

What types of information are protected by HIPAA?

Information in medical records

Health insurance information

Patient billing information

When preparing for a performance evaluation, you should…

Review the appraisal form in advance

Understand the evaluation criteria and how performance is rated.

Complete a self-evaluation, if possible

What should you do when representing your employer?

Learn about the company's history

Read the company's newsletter

Participate in the company's social events

Which of the following is NOT a benefit of being "present in the moment" at work?

Using non-evidence based decision-making skills.

Protecting a patient's safety

 

Applying previous learned information

 

Finding workable solutions

Using non-evidence based decision-making skills.

Why are courtesy, etiquette, and manners important at work?

These behaviors help form and maintain effective working relationships.

It is better to treat other people the way you want to be treated or, better yet, treat other people the way they want to be treated. (Ture or False)

True

Which of the following statements is FALSE with respect to consensus?

All members agree to support the decision

Decisions result in winners and losers

 

Each decision achieves a win-win resolution

 

The process supports good teamwork.

Decisions result in winners and losers

Developing a team mission statement can help the team…

create shared goals

Culture competency is…

the ability to interact effectively with people from various cultures.

Courtesy is…

polite behavior, gestures, and remarks

Standards of behavior based on thoughtfulness and consideration of others is called…

manners

Which is an example of an interdisciplinary team?

A team of medical technologists, phlebotomists, and nurses working together to collect and process patient blood samples.

Which of the following are ways to strengthen relationships at work?

Giver your coworkers the benefit of the doubt and assume they are there to do their best

Etiquette refers to…

acceptable standards of behavior in a polite society

_____________________is the systemic gathering of data, information, and facts for the advancement of knowledge, and to reach new conclusions

Research

A research ______________ is the statement created by the researchers when they speculate upon the outcome of a research or experiment.

Hypothesis

All the following are reasons one engages in research, EXCEPT…

legal obligation

to stay up to date with the latest information in their field

 

to seek support for their idea

to search for an idea for a new study

legal obligation

All the following describe primary research, EXCEPT…

data is obtained first hand

the researcher conducts the research themselves

 

uses data collected from someone else

goes directly to the source

uses data collected from someone else

Which of the following describes an Experimental Study?

Researchers observe what happens to people under specific conditions

The hypothesis is NOT tested

 

Participants are divided into two groups

 

Researchers do not influence the variables in question

Participants are divided into two groups

All the following are ways to determine the quality of research, EXCEPT…

Use the most convenient, non-scientific-base literature

Use the most convenient, non-scientific-base literature

adhere to quality standards

 

have a clear and objective study design

 

assess possible bias and limitations

Use the most convenient, non-scientific-base literature

Presents population samples, the study design, statistical method

Methods

Provides the sources to support the article

References

Presents interpretation of results, states limitations of the research, and suggests further research idea

Discussion/Conclusion

States the findings

Results

Synopsis of the article

Abstract

Presents the problem, reviews previous research, and states the rational for the study

Introduction

This type of bias does not correctly represent the population the research wants to draw conclusions about

Sample Bias

Researcher's preference or expectations influence the outcome of the research. The researcher sees what they want to see.

Experimental Bias

This type of bias is caused by non-random sampling

Selection Bias

In this type of bias the person in the study knows whether or not they are in the "treatment" group or the "controlled" group

Subject Bias

In the type of bias, the more educated the person is, the more likely they are to provide answers and correct answers than the less educated or less informed participant

Response Bias

Which of the following is not an element of influence of how we communicate with other people?

Smile and maintain eye contact

Which of the following is potentially a mistake when communicating electronically?

forwarding an email message to the wrong person

Which of the following are examples of defense mechanisms?

Projection

When sending a business email, you should…

Include short, simple, and straight-forward information

Avoid the use of all capital letters

Proof the content for spelling and grammar mistakes

Use please and thank you with requests to ensure a polite tone

Medical records include information about the patient's

Diagnostic test results

Lifestyle factors

Medical bills and insurance payments

Good listening skills are important because, if you don't receive the message being sent, communication has not taken place. (True or False)

True

When you have a conflict with a coworker, it is best to delay confronting the person because the problem may take care of itself. (True or False)

False

When you do not express your opinion in an open, honest, direct manner and allow yourself to be seen as weak and pitiful, you are using which of the following styles of communication?

Passive

Symbolic language is used with patients who have…

Difficulty with hearing

Difficulty with speaking

Difficulty with vision

Which of the following is a disadvantage of electronic health records?

Private information may be accidentally released to unauthorized parties.

Why is setting high standards for personal appearance important?

Raises self-esteem

Conveys an image of professionalism

Reinforces pride

Which refers to the total impression created by a person?

Personal image

All the following statements are correct when working in a health care setting, EXCEPT…

sexually explicit or risqué comments are never appropriate

avoid referring to people as "honey," "sweetie," or "dear"

 

"street language" is acceptable to coworker, patients, and visitors

 

terms that demean racial, cultural, or ethnic groups are inappropriate

“street language" is acceptable to coworker, patients, and visitors

Which of the following does not reflect effective personal financial management skills?

Maintaining a balance and paying interest on your credit cards

Which is the ability to manage aspects of your life outside your work?

personal skills

What are adaptive skills?

The ability to embrace change

Which statement is correct?

It is okay to tell "dirty jokes" as long as patients cannot hear you.

You get one chance to make a good first impression.

 

Smoking on public sidewalks near your building will not affect your personal image.

 

Your professional appearance doesn't matter to your company's image.

You get one chance to make a good first impression

Which of the following is NOT considered an annoying personal habit?

wearing a hearing aid

jangling jewelry

 

using personal cell phones during work hours

 

congregating with coworkers in visitor areas

wearing a hearing aid

Which is not an acceptable attire for health care employees?

stockings that cover the ankles

shined and polished shoes

 

scrubs of different colors

 

Capri jeans

Capri jeans

Which of the following is an example of a good stress management technique?

Always making sure all of your tasks are complete at work, even if it means you stay an extra hour or two.

Using all of your paid time off for the year at once

 

Developing the ability to recognize when, how, and why stress is affecting you.

 

Never taking time for yourself.

Developing the ability to recognize when, how, and why stress is affecting you.