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What is the difference between personal ethics and professional ethics?
Personal ethics are the standards of conduct and moral judgment determined by individuals based on their morals, values, and character, whereas professional ethics are the standards of conduct and moral judgment imposed by professional organizations on the groups of people who work in specific occupations.
Someone's character, values, and behavior as viewed by other people is known as…
Reputation
Which are important questions individuals should ask themselves when making difficult ethical decisions?
What does my conscience tell me to do?
Is it based on sound moral values?
Would it damage the trust others have in me?
It is important to comply with the code of ethics for your profession because…
You could lose your license or certification if you fail to comply.
You could be found guilty of medical malpractice if you fail to comply.
It outlines behavioral expectations for workers in your profession.
When a worker has a systems perspective, which of the following is NOT correct?
The worker is aware of their role.
The worker understands where they fit into the overall process.
The worker understand how everyone's work is interconnected.
The worker becomes capable of finding ways to "beat the system."
The worker becomes capable of finding ways to "beat the system."
What types of information are protected by HIPAA?
Information in medical records
Health insurance information
Patient billing information
When preparing for a performance evaluation, you should…
Review the appraisal form in advance
Understand the evaluation criteria and how performance is rated.
Complete a self-evaluation, if possible
What should you do when representing your employer?
Learn about the company's history
Read the company's newsletter
Participate in the company's social events
Which of the following is NOT a benefit of being "present in the moment" at work?
Using non-evidence based decision-making skills.
Protecting a patient's safety
Applying previous learned information
Finding workable solutions
Using non-evidence based decision-making skills.
Why are courtesy, etiquette, and manners important at work?
These behaviors help form and maintain effective working relationships.
It is better to treat other people the way you want to be treated or, better yet, treat other people the way they want to be treated. (Ture or False)
True
Which of the following statements is FALSE with respect to consensus?
All members agree to support the decision
Decisions result in winners and losers
Each decision achieves a win-win resolution
The process supports good teamwork.
Decisions result in winners and losers
Developing a team mission statement can help the team…
create shared goals
Culture competency is…
the ability to interact effectively with people from various cultures.
Courtesy is…
polite behavior, gestures, and remarks
Standards of behavior based on thoughtfulness and consideration of others is called…
manners
Which is an example of an interdisciplinary team?
A team of medical technologists, phlebotomists, and nurses working together to collect and process patient blood samples.
Which of the following are ways to strengthen relationships at work?
Giver your coworkers the benefit of the doubt and assume they are there to do their best
Etiquette refers to…
acceptable standards of behavior in a polite society
_____________________is the systemic gathering of data, information, and facts for the advancement of knowledge, and to reach new conclusions
Research
A research ______________ is the statement created by the researchers when they speculate upon the outcome of a research or experiment.
Hypothesis
All the following are reasons one engages in research, EXCEPT…
legal obligation
to stay up to date with the latest information in their field
to seek support for their idea
to search for an idea for a new study
legal obligation
All the following describe primary research, EXCEPT…
data is obtained first hand
the researcher conducts the research themselves
uses data collected from someone else
goes directly to the source
uses data collected from someone else
Which of the following describes an Experimental Study?
Researchers observe what happens to people under specific conditions
The hypothesis is NOT tested
Participants are divided into two groups
Researchers do not influence the variables in question
Participants are divided into two groups
All the following are ways to determine the quality of research, EXCEPT…
Use the most convenient, non-scientific-base literature
Use the most convenient, non-scientific-base literature
adhere to quality standards
have a clear and objective study design
assess possible bias and limitations
Use the most convenient, non-scientific-base literature
Presents population samples, the study design, statistical method
Methods
Provides the sources to support the article
References
Presents interpretation of results, states limitations of the research, and suggests further research idea
Discussion/Conclusion
States the findings
Results
Synopsis of the article
Abstract
Presents the problem, reviews previous research, and states the rational for the study
Introduction
This type of bias does not correctly represent the population the research wants to draw conclusions about
Sample Bias
Researcher's preference or expectations influence the outcome of the research. The researcher sees what they want to see.
Experimental Bias
This type of bias is caused by non-random sampling
Selection Bias
In this type of bias the person in the study knows whether or not they are in the "treatment" group or the "controlled" group
Subject Bias
In the type of bias, the more educated the person is, the more likely they are to provide answers and correct answers than the less educated or less informed participant
Response Bias
Which of the following is not an element of influence of how we communicate with other people?
Smile and maintain eye contact
Which of the following is potentially a mistake when communicating electronically?
forwarding an email message to the wrong person
Which of the following are examples of defense mechanisms?
Projection
When sending a business email, you should…
Include short, simple, and straight-forward information
Avoid the use of all capital letters
Proof the content for spelling and grammar mistakes
Use please and thank you with requests to ensure a polite tone
Medical records include information about the patient's
Diagnostic test results
Lifestyle factors
Medical bills and insurance payments
Good listening skills are important because, if you don't receive the message being sent, communication has not taken place. (True or False)
True
When you have a conflict with a coworker, it is best to delay confronting the person because the problem may take care of itself. (True or False)
False
When you do not express your opinion in an open, honest, direct manner and allow yourself to be seen as weak and pitiful, you are using which of the following styles of communication?
Passive
Symbolic language is used with patients who have…
Difficulty with hearing
Difficulty with speaking
Difficulty with vision
Which of the following is a disadvantage of electronic health records?
Private information may be accidentally released to unauthorized parties.
Why is setting high standards for personal appearance important?
Raises self-esteem
Conveys an image of professionalism
Reinforces pride
Which refers to the total impression created by a person?
Personal image
All the following statements are correct when working in a health care setting, EXCEPT…
sexually explicit or risqué comments are never appropriate
avoid referring to people as "honey," "sweetie," or "dear"
"street language" is acceptable to coworker, patients, and visitors
terms that demean racial, cultural, or ethnic groups are inappropriate
“street language" is acceptable to coworker, patients, and visitors
Which of the following does not reflect effective personal financial management skills?
Maintaining a balance and paying interest on your credit cards
Which is the ability to manage aspects of your life outside your work?
personal skills
What are adaptive skills?
The ability to embrace change
Which statement is correct?
It is okay to tell "dirty jokes" as long as patients cannot hear you.
You get one chance to make a good first impression.
Smoking on public sidewalks near your building will not affect your personal image.
Your professional appearance doesn't matter to your company's image.
You get one chance to make a good first impression
Which of the following is NOT considered an annoying personal habit?
wearing a hearing aid
jangling jewelry
using personal cell phones during work hours
congregating with coworkers in visitor areas
wearing a hearing aid
Which is not an acceptable attire for health care employees?
stockings that cover the ankles
shined and polished shoes
scrubs of different colors
Capri jeans
Capri jeans
Which of the following is an example of a good stress management technique?
Always making sure all of your tasks are complete at work, even if it means you stay an extra hour or two.
Using all of your paid time off for the year at once
Developing the ability to recognize when, how, and why stress is affecting you.
Never taking time for yourself.
Developing the ability to recognize when, how, and why stress is affecting you.
