Organizational Behavior - Chapter 4

Vocabulary terms and definitions covering the concepts of affect, emotions, moods, emotional labor, and emotional intelligence as presented in the Chapter 4 lecture notes.

Affect

A broad umbrella term defined as a wide range of feelings that people experience, encompassing both emotions and moods.

Emotions

Brief feelings caused by specific events that are numerous in nature and usually accompanied by distinct facial expressions. Lasts for seconds or minutes

Moods

Feelings that tend to be longer-lived than emotions, are more general, and often lack a clear or specific cause. And not dedicated by distinct

Moral Emotions

Emotions that have moral implications and are developed during childhood, triggered by moral evaluations like right/wrong or fair/unfair.

Regular Emotions

Regular emotions are emotions that arise in response to immediate events and can occur automatically without moral reasoning. They mainly help regulate personal survival and well-being.

Affect Intensity

A personality trait reflecting individual differences in how strongly people experience their emotions.

Illusory Correlation

The tendency of people to associate two events when in reality there is no connection, specifically regarding the belief that weather affects mood.

Emotional Labor

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.

Felt Emotions

An individual’s actual, true emotions.

Displayed Emotions

The emotions that are organizationally required and considered appropriate in a given job.

Display Rules

The basic norms that govern which emotions should be displayed and which should be suppressed in the workplace.

Emotional Dissonance

Inconsistencies between the emotions people feel and the emotions they project, which can lead to job burnout.

Long-Term Emotional Dissonance

is a predictor for job burnout, declines in job performance, and lower job satisfaction.

Surface Acting

Hiding inner feelings and forgoing emotional expressions in response to display rules, such as smiling when angry. Leads to emotional dissonance

Deep Acting

Trying to modify one’s true inner feelings based on display rules to genuinely match what is being displayed. More authentic but mentally taxing

Affective Events Theory (AET)

The theory that employees react emotionally to things that happen at work, and these reactions influence job performance and satisfaction.

Affective Events Theory (AET)

You receive a harsh email from your boss.
Your survival instinct reacts immediately (emotion), but the logical part of your brain needs time to catch up.
Wait before responding.

Emotional Intelligence (EI)

A person’s ability to perceive emotions in themselves and others, understand the meaning of these emotions, and regulate them accordingly.

Cascading Model of EI

The Cascading Model explains that emotional regulation develops in stages: first becoming aware of emotions, then understanding them, developing emotional stability, and finally regulating emotions.

Emotion Regulation

The process of identifying and modifying the emotions that you feel.

Situation Selection

An antecedent-focused strategy where one chooses or avoids situations potential to generate certain emotional responses.

Situation Modification

An antecedent-focused strategy involving the alteration of a situation to change its emotional impact.

Attention Deployment

An antecedent-focused strategy consisting of refocusing attention to an area of a situation that results in a more positive outcome.

Cognitive Change

An antecedent-focused strategy where one reassesses an event to see the bigger picture and bring about a more positive reaction.

Reappraisal

A response-focused strategy that means re-evaluating a potentially emotional situation in a more objective way.

Suppression

A response-focused strategy that occurs when a person consciously masks inward emotional reactions with neutral or positive behavioral responses.