MNGT 3100 Fetsch - Exam 1

Principles of management are often discussed or learned using the POLC framework. POLC stands for __________.

planning, organizing, leading, and controlling

Regarding the academic fields of psychology, leadership, entrepreneurship, and strategy, which of the following statements about leadership is true?

- Only extroverts make good leaders. WHithout charisma, employees will not obey your instructions.

- Leaders are paid less than managers because leading people is easier than managing other resources such as money or supplies.

- Leadership is defined as recognizing opportunities (needs, wants, problems, or challenges), coming up with a solution, and putting that idea into action.

- Leadership involves using formal power as well as informal/social sources of influence to inspire action in others.

Leadership involves using formal power as well as informal/social sources of influence to inspire action in others.

When an organization has a long-term purpose, articulated in clear goals and objectives, and these goals and objectives comprise a coherent plan of action, then we would say that the organization has __________.

a strategy

Triple Bottom Line refers to the measurement of __________

social performance, environmental performance, and economic performance

Critics of corporate social responsibility (CSR) frequently argue that __________.

CSR detracts from the fundamental economic purpose of business

Organizational citizenship behaviors can be understood as _____________ behaviors that are beneficial to the organization and ___________ explicitly defined in job descriptions.

individual ,

are not

True or False: Over time, the principles of Taylorism (Frederick Taylor's scientific management) tended to dehumanize workers.

True

"The interests of one person should never take precedence over what is best for the company as a whole" is an explanation of which of Fayol's 14 principles of management?

Subordination of individual interests

True or false:

In highly assertive countries, competition between individuals and groups is discouraged.

False

__________ indicates that members of a society attempt to cope with anxiety by minimizing uncertainty.

High uncertainty avoidance

__________ was the first scholar to write about how to manage "knowledge workers." His earliest work appeared in 1969 and was seen as the start of modern management ideas.

Peter Drucker

True or False:

Countries with low institutional collectivism emphasize individual achievement and rewards.

True

The __________ (U.S. law) sought to reform corporate governance practices in large public companies. It directing them to establish a code of ethical conduct, among other requirements.

Sarbanes-Oxley Act

A commonality of the earliest management concepts was __________.

the need to manage large, uneducated populations, with an emphasis on maintaining order

Frank and Lillian Gilbreth expanded on the work of Frederick Taylor by conducting "time and motion studies." This process is still used today. The Gilbreths' goal was to __________.

eliminate wasted motion and reduce employee fatigue, which would improve productivity

True or false:

In high power distance countries, decision-making power is distributed unequally among the groups.

True

______________ is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.

A learning organization

Which of Fayol's 14 principles of management explains that by specializing in a limited set of activities, workers become more efficient and increase their output.

Specialization/division of labor

Failure to uphold ethical standards, such as incidents of theft or fraud, are usually due to __________.

situations where pressures overcome employees' values

__________ is the workplace environment formulated from the interaction of the employees in the workplace.

-controlling

-management

-organizational culture

-leadership

organizational culture

__________ is a belief that one can perform a specific task successfully.

-self-esteem

-self-monitoring

-self-efficacy

-extraversion

Self-efficacy

Michael is constantly pitching in and helping out when someone on the team needs help, even if it means staying late. Michael's behavior can best be described as __________.

-job satisfaction

-absenteeism

-organizational citizenship behavior

-turnover

organizational citizenship behavior

Relating to positive long-term performance, which of the following is most important?

- Person-job fit (ability to do a job's tasks)

- Formal power (from position/title) and broad responsibilities

- Person-organization fit (comfort with an organization's values and culture)

- Total compensation (salary, bonuses, and other tangible benefits)

Person-organization fit (comfort with an organization's values and culture)

__________ refers to the degree to which an employee successfully fulfills the factors included in the job description.

person-job fit

__________ is the unspoken, informal understanding that an employee will contribute certain things to the organization and will receive certain things in return.

-Self-fulfilling prophesy

-Turnover

-Job satisfaction

-Psychological contract

Psychological contract

Which of the following is not true about selective perceptions?

-Selective perception helps managers correctly hire job candidates who will be successful.

- We are less likely to notice events that go against our beliefs.

- Our background and expectations shape which events we notice and which events we ignore.

- Selective perception reinforces and perpetuates stereotypes.

Selective perception helps managers correctly hire job candidates who will be successful.

__________ is the tendency to overestimate our performance and capabilities and see oneself in a more positive light than that held by others.

self-enhancing bias