Intro to Business Communication

Business

any activity that seeks to provide goods and services to others while operating at a profit

Communication

A process through which you send messages to and receive messages from others.

Basic Communication Model

encode message
transmit message
decode message
acknowledge
feedback/response

interpersonal communication

the exchange of thoughts, feelings, and beliefs between two or more people; tools people use to interact and communicate with individuals in an organizational environment

organizational communication

encompasses all forms of communication that allow organizations such as companies, government agencies, and non-profits to function, grow, connect with stakeholders, and contribute to society

organizational communication

encompasses all forms of communication that allow organizations such as companies, government agencies, and non-profits to function, grow, connect with stakeholders, and contribute to society

Rhetorical Communication

communication that has a specific goal in mind; the most common type of communication and represents the majority of our interactions. Includes the rhetorical triangle

verbal communication

how and what words are used to communicate with individuals

What are the TYPES of interpersonal communication?

verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, assertiveness

non-verbal communication

consists of facial expressions, body language, and hand gestures

listening skills

ability to hear attentively and process information correctly

negotiation

having the ability to discuss and reach an agreement in a professional manner

decision-making

able to analyze situations and develop a professional solution within an organizational environment

assertive

self-assured and confident in their actions

Encoding

in communication, this is where you consider your message, what audience the message is for, and how that audience with decode or understand the message

Transmission

in communication, this is the CHANNEL that allows a message to be relayed (e.g. TV, social media, etc)

decoding process

In communication, this is where a recipient takes messages, and signs or symbols and converts these into concepts and ideas; can be impacted by previous experiences or even current mood

noise

in communication, this is anything that interferes with, distorts, or slows down the transmission of information

rhetorical triangle

The relationship between the author, the audience, the text/message, and the context. Includes ETHOS, PATHOS, and LOGOS.

Ethos

credibility

Pathos

Appeal to emotion

Logos

an appeal based on logic or reason