Human Resource Management Overview

These flashcards summarize critical concepts from the Human Resource Management lecture notes to aid in exam preparation.

What is the role of Human Resource Management (HRM) in companies?

HRM plays a role in company effectiveness and competitiveness, influencing employees' behavior, attitudes, and performance.

What are the high impact HR functions?

High impact HR functions are integrated with business, skilled at attracting and retaining employees, can adapt quickly, promote talent from within, identify motivators, and continuously build talent and skills.

What are some responsibilities of an HR department?

Responsibilities include outplacement, labor law compliance, recordkeeping, testing, unemployment compensation, and some benefits administration.

What is the shared service model in HRM?

A shared service model centralizes administrative and transactional tasks and includes centers of expertise, service centers, and business partners.

How has technology impacted HRM?

Technology reduces the administrative role in HRM, allowing for self-service access to HR functions and enabling HR managers to focus more on employee issues.

What are the most commonly outsourced HR activities?

The most commonly outsourced activities include benefits administration, relocation, and payroll.

What is the strategic role of HR?

HR leads talent management and performance management efforts, analyzes data for business cases, and structures responsibilities to ensure strategic alignment.

What is HR analytics?

HR analytics involves using data from various sources to make evidence-based HR decisions that influence the organization's financial performance.

What are the ten competencies needed for HR professionals according to SHRM?

The ten competencies include human resource expertise, business acumen, analytical aptitude, ethical practice, global mindset, communications, diversity, equity, inclusion, leadership and navigation, consultation, and relationship management.

What is Maslow’s hierarchy of needs?

A theory that suggests individuals have five levels of needs, of which the satisfaction of one need leads to the dominance of the next.

What is the goal-setting theory in motivation?

Specific goals are more effective in driving performance than generalized goals, and employee involvement in the goal-setting process increases commitment and performance.

What is Organizational Citizenship Behavior (OCB)?

Voluntary activities that are not directly recognized but contribute positively to the organization by improving the work environment.

What are the purposes of performance management?

Performance management serves strategic, administrative, developmental, communication, and organizational maintenance purposes.

What is BARS in performance management?

Behaviorally-Anchored Rating Scale (BARS) is a method used to measure employee performance based on specific behaviors.

What are the principles of effective interviewing?

Effective interviewing includes a structured approach, clear job requirements, recording information, and recognizing biases.

How does Human Resource Management (HRM) specifically contribute to a company's competitiveness?

By influencing employees' behavior, attitudes, and performance.

What is a key characteristic of high-impact HR functions regarding business alignment?

They are integrated with the business.

Which HR responsibility involves ensuring the company follows employment laws?

Labor law compliance.

What is the core idea behind a shared service model in HRM?

It centralizes administrative and transactional tasks.

What are 'centers of expertise' in a shared service HR model designed to provide?

Specialized HR knowledge and support for specific areas (e.g., compensation, talent acquisition).

How does technology empower employees in relation to HR functions?

By allowing for self-service access to HR functions.

What is one HR activity besides benefits administration that companies commonly outsource?

Payroll.

In its strategic role, what kind of data does HR analyze?

Data for business cases.

What is the primary objective of HR analytics?

To make evidence-based HR decisions.

According to SHRM, which competency refers to understanding financial statements and business operations?

Business acumen.

Which SHRM competency focuses on acting with honesty and integrity?

Ethical practice.

Name one SHRM competency related to working effectively across different cultures.

Global mindset.

How many distinct levels of needs are proposed in Maslow's hierarchy of needs?

Five levels.

What is the effect of satisfying one need in Maslow's hierarchy?

It leads to the dominance of the next level of need.

Why are specific goals more effective than generalized goals in driving performance, according to goal-setting theory?

Specific goals provide clear targets and direction, increasing focus and effort.

How does employee involvement in the goal-setting process impact commitment?

Employee involvement increases commitment to the goals.

What kind of activities characterize Organizational Citizenship Behavior (OCB)?

Voluntary activities that are not directly recognized by the formal reward system.

How does OCB specifically improve the work environment?

By contributing positively through helpfulness, cooperation, and positive attitudes.

What is the 'administrative purpose' of performance management?

It aids in decision-making regarding promotions, compensation, retention, and termination.

Which purpose of performance management focuses on identifying employee training and development needs?

Developmental purpose.

What does BARS uniquely measure in employee performance?

Employee performance based on specific, observable behaviors.

What is a key benefit of using a structured approach in interviews?

It ensures consistency, fairness, and better comparison among candidates.

Why is recording information during interviews crucial?

To ensure accuracy, reduce recall bias, and provide documentation for decisions.

What is one of the types of biases interviewers should actively recognize during the interviewing process?

Interviewer biases (such as implicit bias, confirmation bias, or halo/horn effect).