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Point of View
Lay People
Executives
Experts
Technicians
Helping Readers Through Your Report
Be directive
Provide an appropriate context
Organize around audience reading habits
Five Methods People Read
Skimming
Scanning
Search reading
Receptive reading
Critical reading
Style
Plain Language
Human Interest
Technical Shorthand
Qualifications
Graphics
Use accordingly
Relate to the document
Properly labelled
Discourse Communities
A group of individuals who share a set of discourses, understood as basic values and assumptions, and ways of communicating about their goals
International Readers
Cultural Differences
Dealing with Cultural Differences