SNCOA DLC: Leadership & Management | 395 questions and answers

MSgt Crawford has been tasked to lead a small team on an upcoming deployment to Senegal. This will be his first time deployed to the region so in preparation he has been studying the cultural environment in an attempt to familiarize himself with the values, beliefs and norms. He is trying to better understand the common way of life of his local counterparts in effort to increase working relations while operating in the area.

MSgt Crawford's actions BEST illustrate the ______________ dimension of the POA and its impact on mission effectiveness.

a. Physical b. Intellectual c. Moral

CORRECT ANSWER: B

According to the Profession of Arms chapter, the POA is intellectual because military professionals must be culturally aware; sensitive to differences and the implications those differences have on the operational environment. MSgt Crawford's attempt to familiarize himself with the local environment reflects the Intellectual Dimension of the POA.

CMSgt Tate calls MSgt Briggs into her office and notifies her that she has been tasked to depart for her third deployment. MSgt Briggs immediately thinks of her two children ages three and eight; obviously she will miss them deeply. Although her husband will take care of them in her absence she begins to wonder how much longer she can continue to deploy this way. Nonetheless, MSgt Briggs is aware of the importance of her leadership role and informs the Chief she will proudly answer her call to duty.

MSgt Briggs actions BEST illustrate the core value of __________.

a. Service Before Self

b. Excellence in All We Do

c. Integrity First

CORRECT ANSWER: A

According to the Profession of Arms chapter, the Air Force Core Values of Service Before Self tells us that professional duties take precedence over personal desires.

Which of the following BEST identifies Professional Methods?

Professional Methods...

a. involve the actual application of professional knowledge and theory

b. encompass a combination of emotional, moral, and intellectual qualities

c. include both tangible and intangible measurements of performance

CORRECT ANSWER: A

According to the Profession of Arms chapter, professional methods involve the actual application of professional knowledge and theory to any given situation.

Professional Methods include:

Technical Knowledge

Communication

Leadership and Management skills

Professional Character includes:

Attitude

Alignment with core values

Alignment with AFI 36-2618

Professional Standards include:

Quality and quantity of work

Ethical behavior

Professional relationships

Adherence to and promotion of core values

Adherence to and promotion of AFI 36-2618

MSgt Smith is two classes shy of completing his Community College of the Air Force Degree. Uncertain about his future in the Air Force he decides to make completion a priority for the upcoming year. He also decides to seek out other opportunities that will help increase his management skills. Looking back he wishes he would have been motived to do so earlier in his career.

MSgt Smith actions BEST illustrate ___________.

a. Developing Others

b. Self-Development

c. Direction, Discipline and Recognition

CORRECT ANSWER: B

b. CORRECT: According to the Profession of Arms chapter, self-development is the disciplined will to leverage learning opportunities that increase or improve your knowledge, skills and attitudes.

A1C Rico has really been working hard over the last quarter. In fact, he has come to work early to complete assignments which helped the unit mission success rate stay above average. A1C Rico's efforts haven't gone unnoticed. To keep him motivated and hoping to increase the initiative of other unit members, MSgt Smith submits A1C Rico for Airman of the Quarter.

MSgt Smith's actions BEST illustrate his understanding of ________ and its impact on subordinate effectiveness.

a. Self-Development

b. Developing Others

c. Direction, Discipline and Recognition

CORRECT ANSWER: C

According to the Profession of Arms chapter, DDR is critical to your early development and helps maintain a high degree of professionalism throughout your career.

SSgt Blount, a heavy equipment trainer, will be separating from the Air Force in six months. He's very excited about getting out and starting a new career. MSgt Kersey calls SSgt Blount into his office and informs him that he'll continue to train the new arrivals until his separation date. Upset SSgt Blount says, "This is unfair and will take up too much of my time."

Because SSgt Blount ___________, his actions will MOST likely __________ mission

effectiveness.

a. understands Professional Methods; enhance

b. misunderstands Professional Methods; hinder

c. understands Professional Standards; enhance

d. misunderstands Professional Standards; hinder

CORRECT ANSWER: D

SSgt Blount's comments, "This is unfair and will take up too much of my time" reflect a professional standard values conflict. According to the Profession of Arms chapter, a values conflict occurs when personal values conflict with those of the institution.

MSgt Smith is overseeing newly assigned members of his unit performing routine vehicle checks. Through observation, he notices that some of the members are not conducting the checks as required. Although his Airmen are working, MSgt Smith can tell they're not sure as to what they should be doing. He decides he needs to conduct on-the-job training to bring his members up to speed.

Because MSgt Smith _____________, his actions will MOST likely ____________ mission effectiveness.

a. understands DDR; enhance

b. misunderstands DDR; hinder

c. understands Professional Methods; enhance

CORRECT ANSWER: A

MSgt Smith decision to conduct on-the-job training represents his understanding of DDR. Direction is critical to early development and helps you learn your job.

Comprehensive Fitness Terms

_________ is the state in which the individual, family, and organization can sustain optimal well-being and performance under all conditions.

Total Force Fitness

Comprehensive Fitness Terms

_________ is the ability to withstand, recover and/or grow in the face of stressors and changing demands.

Resilience

Comprehensive Fitness Terms

_________ is the state of being happy, healthy, or prosperous.

Well-being

Comprehensive Fitness Terms

_________ is a state of complete physical, mental, social, and spiritual well-being and not merely the absence of disease or infirmity.

Health

_________ is responsibility with an audience. That audience includes our families and loved ones. Hold your people _________ and responsible not only for their duties/mission, but also for their families' needs.

Accountability; accountable

Total Force Fitness Domains

_________ is the ability to physically accomplish all aspects of the mission while remaining healthy and uninjured.

Physical Fitness

Total Force Fitness Domains

_________ is the ability to perform mission-specific duties in any environment.

Environmental Fitness

Total Force Fitness Domains

_________ is the ability to meet established standards for medical readiness.

Medical & Dental Fitness

Total Force Fitness Domains

_________ is the ability to recognize and select the requisite nutrition to sustain and optimize physical and cognitive performance and health.

Nutritional Fitness

Total Force Fitness Domains

_________ is the ability to adhere to beliefs, principles, or values needed to persevere and prevail in accomplishing missions.

Spiritual Fitness

Total Force Fitness Domains

_________ is the ability to effectively cope with the unique mental stressors and challenges needed to ensure mission readiness.

Psychological Fitness

Total Force Fitness Domains

_________ is the relationship between one's behaviors and health.

Behavioral Fitness

Total Force Fitness Domains

_________ is the ability to engage in healthy social networks that promote overall well-being and optimal performance.

Social Fitness

Total Force Fitness domain that includes:

Strength

Endurance

Flexibility

Mobility

Physical Fitness

Total Force Fitness domain that includes:

Heat/Cold

Altitude

Noise

Air quality

Environmental Fitness

Total Force Fitness domain that includes:

Access

Immunizations

Screening

Prophylaxis

Dental

Medical & Dental Fitness

Total Force Fitness domain that includes:

Service values

Positive beliefs

Meaning making

Ethical leadership

Accommodate diversity

Spiritual Fitness

Total Force Fitness domain that includes:

Food quality

Nutrition requirements

Supplement use

Food choices

Nutritional Fitness

Total Force Fitness domain that includes:

Coping

Awareness

Beliefs/Appraisals

Decision making

Engagement

Psychological Fitness

Total Force Fitness domain that includes:

Substance abuse

Hygiene

Risk mitigation

Behavioral Fitness

Total Force Fitness domain that includes:

Social support

Task cohesion

Social cohesion

Family cohesion

Social Fitness

Stress Continuum Level

Not stress-free, but using good coping skills

Ready Zone - Good to Go

(Green)

Stress Continuum Level

Reacting to life's normal stressors

Reacting Zone -

Temporary, Mild and Reversible

(Yellow)

Stress Continuum Level

Stress injuries damaging the mind, body, or spirit

Injured Zone - Non-mission Ready

(Orange)

Stress Continuum Level

Stress injuries that become stress illnesses

Ill Zone - Only diagnosed by health professionals

(Red)

The 5 Cs

Care

Commit

Communicate

Connect

Celebrate

The 5 Cs

By being good wingmen, we willfully exhibit integrity, empathy and respect in what we choose to do and say. Respect up and down the chain of command is necessary for mission success, and especially important in our marriages, family relationships and professional relationships with each other. This builds momentum and initiative to act for the good of the organization, community, and each other.

Care

The 5 Cs

In choosing to help others become their very best, lasting bonds are created. People who seek to do their part help unite everyone in a common mission, purpose or vision. By working collaboratively, we build stronger communities that promote self-sufficiency and enhance mission readiness, retention and adaptation to the Air Force way of life.

Commit

The 5 Cs

__________ with others is instinctual human behavior, but it doesn't happen by chance. It requires intentional effort from all parties in order for the connections to last. There is some skill needed to develop a relationship where all parties feel valued. Sometimes, before a true __________ occurs, you might have to engage repeatedly...at multiple forums and venues...before it becomes lasting. Eventually, trust forms and the community comes together, united for a purpose.

Connect

The 5 Cs

The way we express ourselves, either verbally or in writing, can have a profound effect on how our message is received and understood. Learning positive and proactive skills increase the chance of effectively connecting with others. Choosing the right method, good word choice, and being an attentive listener increase the likelihood that the intended message will achieve its desired objective.

Communicate

The 5 Cs

_________ positive results and accomplishments show appreciation for those around us. A good leader communicates expectations and provides constructive feedback thus providing an environment for growth and development. Recognition for and celebration of a team's achievements enforces positive behaviors and encourages commitment to the organization, mission and each other.

Celebrate

Total Force Fitness; CAF; 5 Cs; TFF Domains

a. A holistic approach to developing overarching Airman fitness and resilience.

b. Fitness categories designed keep service members resilient in an environment of sustained deployments and combat operations.

c. Positive behaviors that are essential to developing a healthy sense of self and the ability to effectively interact with others.

d. The state in which the individual, family, and organization can sustain optimal well-being and performance under all conditions.

D - Total Force Fitness

A - Comprehensive Airman Fitness

C - 5 Cs

B - TFF Domains

_________ is broadly defined as the descriptions a person assigns to themselves. These descriptions (labels) can influence one's actual behavior, motivation to initiate/disrupt activities, and feelings about oneself. In other words, your beliefs about yourself can have an impact on your mental fitness.

Self-awareness

_________ is the knowledge of what's going on around you...accurately interpreting and attending to appropriate cues in the environment. Being fully aware of the world around you and the people functioning in it is an important part of mental fitness.

Situational awareness

SMSgt Downing calls TSgt Wilson into her office and says, "Since you're going to be TSgt Carver's sponsor, don't forget the number of deployments he's had lately. This may have caused a lot of stress on him and his family if they haven't been prepared for the changes. Just keep it in mind as you help him out as the sponsor for this unit."

SMSgt Downing's comments BEST identify the ______________________ tenet of mental fitness.

a. awareness

b. adaptability

c. decision making

d. positive thinking

CORRECT ANSWER: B

The adaptability tenet of mental fitness is the ability to adapt to changes associated with military life, including flexible roles within the family. This is evident in SMSgt Downing's statement when he says "number of deployments he's had lately" (changes associated with military life), and "caused a lot of stress on him and his family if they haven't been prepared for the changes" (including flexible roles within the family).

SMSgt Bloom explains to his team, "We've all been under a lot of stress. Since we have some time before our next deployment, we should consider getting involved in activities that help us wind down between these difficult times."

SMSgt Bloom's comments BEST identify the ______________________ tenet of physical fitness.

a. endurance

b. recovery

c. strength

CORRECT ANSWER: B

The recovery tenet of physical fitness includes the practices you engage in that help to restore energy to your body and counterbalance stress that could result in adverse moods and/or deteriorating performance. The recovery tenet is evident when SMSgt Bloom says, "We should consider getting involved in activities that help us wind down during these difficult times."

SMSgt Casey says to his flight, "We've been under a lot of stress for the inspection and I've seen a lot of bickering during the last few weeks. Sometimes, when you're feeling stressed, you may tend to see only the negative. We need to do better. Let's make sure we answer questions with optimistic, helpful feedback."

SMSgt Casey's comments BEST identify the ______________________ tenet of social fitness.

a. communication b. connectedness c. social support

CORRECT ANSWER: A

The communication tenet of social fitness is the exchange of thoughts, opinions, or information, including problem-solving and relationship management. It includes responding to others with positive, constructive feedback, even when you're feeling distress, and may tend to see only the negative. SMSgt Casey's comments indicate the communication tenet of social fitness when he says, "Let's make sure we answer questions with optimistic, helpful feedback."

Spiritual Fitness Term Where Someone (Is)...

Engaged in life's meaning/purpose

Hopeful about life/future

Determined to face demanding situations

Anchored by core values/beliefs

Fit

Spiritual Fitness Term Where Someone (Is)...

Neglects life's meaning/purpose

Less hopeful about life/future

Doubtful of ability to face demanding situations

Strays temporarily from core values/beliefs

Stressed

Spiritual Fitness Term Where Someone (Is)...

Loses a sense of life's meaning/ purpose

Holds very little hope about life/future

Freezes when faced with demanding situations

Disregards some core values/beliefs

Depleted

Spiritual Fitness Term Where Someone (Is)...

Feels like life has no meaning/purpose

Holds no hope about life/future

Gives up when faced with demanding situations

Abandons all core values/beliefs

Drained

SMSgt Tutor says to his flight, "I learned from the SNCO DL course we all have principles that form the framework for our approaches and how we see life in general. They're a reflection of what's important to us as individuals. These should guide us as we approach our next deployment."

SMSgt Tutor's comments BEST identify ______________________ tenet of spiritual fitness.

a. the core values b. perseverance c. perspective d. purpose

CORRECT ANSWER: A

The core values tenet of spiritual fitness includes organizational values (core values) and also personal values that can help form the framework for our attitudes and how we see/approach life in general. They're a reflection of what's important to us as individuals. SMSgt Tutor's comments indicate the core values tenet of spiritual fitness when he says, "...we all have principles (values) that form the framework for our approaches (attitudes) and how we see life in general. They're a reflection of what's important to us as individuals."

SMSgt Mullins calls TSgt Lynn into her office and says, "Being able to evaluate a condition, conclude the desired result, and create a route to get there takes work and good resolution. The ability to do so can enhance your mental fitness."

SMSgt Mullin's comments BEST identify the ______________________ tenet of mental fitness.

a. awareness b. adaptability c. decision making d. positive thinking

CORRECT ANSWER: C

The decision making tenet of mental fitness involves the ability to assess a situation, determine the desired outcome, and chart a path to get there. It takes work and good judgment. This is evident in SMSgt Mullins' statement when he says "Being able to evaluate a condition (assess a situation), conclude the desired result (determine the desired outcome), and create a route (chart a path) to get there takes work and good

resolution."

SMSgt Gomez explains to his team, "MSgt Leap was put in the superintendent position because he has a good grasp on acute thinking skills, self-awareness, and he's shown the ability to bounce back from diversity...that's what we need for this position."

Because SMSgt Gomez __________ fitness, his actions will MOST likely _________ the mission.

a. understands social; enhance

b. misunderstands social; hinder

c. understands mental; enhance

d. misunderstands mental; hinder

CORRECT ANSWER: C

By practicing skills such as critical thinking, self-awareness, and flexibility, you're more likely to strengthen your mental fitness...making it easier for you to adapt your thinking and emotions to deal with stressors in a way that helps you return to your normal state quicker. This is evident in Gomez's comments when he says, "he has a good grasp on acute thinking skills (critical thinking), self-awareness, and he's shown the ability to bounce back from diversity (flexibility)". His actions will most likely enhance the mission.

____________ is the study of what we understand to be good and right behavior and of how we judge those behaviors. It's a set of standards of conduct that guide decisions and actions based on duties derived from core values.

Ethics

____________ are the values and expected rules of the profession that are appropriate to actions taken within the military environment.

Military Ethics

____________ is acting responsibly in difficult and/or complex situations.

Ethical Behavior

____________ is when the definition of right or wrong depends on the prevailing view of a particular individual, culture or historical period; therefore nothing is objectively 'right' or 'wrong'.

Ethical Relativism

____________ combines ethical decision-making and ethical behavior, and occurs in both an individual and organizational context. A major responsibility of a leader is to make ethical decisions and behave in ethical ways, and to see that the organization understands and practices its ethical codes.

Ethical Leadership

____________ is for situations where one is forced to choose between two alternatives (both alternatives can be unfavorable and/or less right and more right or less wrong and more wrong).

Ethical Dilemma

____________ are values that we attribute to a system of beliefs that help us define right from wrong, good versus bad. Typically, they get their authority from something outside the individual; they come from a higher being or authority.

Morals

A/n ____________ organization exemplifies professionalism, humility, self-control, personal discipline, and values.

Ethically Minded

____________ are the core beliefs we hold regarding what's right and fair in terms of our actions and our interactions with others; what individuals believe to be of worth and importance in their life.

Values

When diagnosing ethical dilemmas, SNCOs should ________________.

a. diagnose only the dilemmas that are present

b. consider the second & third order consequences

c. reconcile dilemmas using the 5-Step Process

CORRECT ANSWER: B

According to the Ethical Leadership chapter, as a leader you should always attempt to anticipate and consider the second and third order consequences when making decisions.

Ethical Traps

____________ is defined as making decisions based on respect and/or loyalty to an individual, unit, or organization rather than on military rules, regulations, and codes of conduct.

Loyalty Syndrome

Ethical Traps

____________ entails making decisions based on how they'll impact your reputation or standing among peers, subordinates, supervisors, or community rather than on military rules, regulations, and codes of conduct.

Worry Over Image

Ethical Traps

____________ occurs when decisions are made based on a "win at all cost" attitude rather than on military rules, regulations, and codes of conduct.

Drive For Success

Three Os

Owing

Ordering

Oughting

Three Os

Knowing specifically who and what you ____________.

Owe

You owe others respect...treating others with dignity and valuing them as individuals. You must always act knowing that all Airmen possess fundamental worth as human beings. You must treat others with the utmost dignity and respect, understanding that our diversity is a great source of strength.

Three Os

Displaying proper ____________ by having moral structuring and ethical priorities.

Order

You are ordered to follow the rules. To serve is to do one's duty, and our duties are most commonly expressed through rules. Duty is the obligation to perform what is required for the mission. While your responsibilities are determined by the law, the Department of Defense, and Air Force instructions, directives, and guidance, our sense of duty is a personal one and bound by the oath of service we took as individuals. Duty sometimes calls for sacrifice in ways no other profession has or will. Airmen who truly embody Service Before Self consistently choose to make necessary sacrifices to accomplish the mission, and in doing so, we honor those who have made the ultimate sacrifice.

Three Os

Understanding what Airmen should do, or ____________ to do.

Ought

You ought to exhibit loyalty, both professionally and personally. Loyalty is an internal commitment to the success and preservation of something bigger than us. Our loyalty is to the Nation first, the values and commitments of our Air Force second, and finally to the men and women with whom we serve. Loyalty to our leaders requires us to trust, follow, and execute their decisions, even when we disagree. We offer alternative solutions and innovative ideas most effectively through the chain of command. Ultimately, loyalty is demonstrated by helping each other act with honor.

Three Ps

Principle

Purpose

People

Three Ps

Truth telling and honor

Principle

Three Ps

Mission accomplishment and duty

Purpose

Three Ps

Fellow citizens, Airmen, Soldiers, etc.

People

Three Rs

Rules

Results

Reality

Three Rs

Provide individuals ethical guidance

Rules

Three Rs

The outcome or bottom line-consequences of following or not following those rules

Results

Three Rs

The result of recognizing the importance of the situation, circumstances, or realities

Reality

Three Ds

Discern

Declare

Do

Three Ds

Discern ____________.

Declare ____________.

Do ____________.

the truth;

the truth;

what you've discerned

Five Steps of Ethical Decision Making

1. Interpret the situation

2. Analyze the situation

3. Identify ethical traps

4. Consider possible courses of action

5. Decide the most ethical course of action

Which ethical principle serves as a reminder to SNCOs that we must always put truth and honor first, followed by mission accomplishment and our Airmen?

a. The Three Ps

b. The Three Rs

c. The Three Ds

CORRECT ANSWER: A

According to the Ethical Leadership chapter, the Three Ps (Principle, Purpose, and People) serve as a reminder to SNCOs that we must always put Principle (truth-telling and honor) first; Purpose (mission accomplishment and duty) second; and People third. However, this does not offer the foundation for the other ethical principles.

Dr. Toner's _________________ Test answers the question, "Will the end justify the means?"

a. Community

b. Situation

c. Consequences

CORRECT ANSWER: C

According to the Ethical Leadership chapter, The Consequences Test answers the question, "Will the end justify the means?"

MSgt Jameson observes SSgt Duris performing an inspection on a newly assigned aircraft. The inspection checklist calls for removing and replacing a part after 90 days of use. Jameson approaches Duris and says, "I noticed you did not change that part even though you signed the checklist. True, the aircraft could fly a successful mission, but what if it crashes because of your actions...would you be embarrassed or humiliated? Also, would you be able to explain this to your family or friends?" Duris apologizes for the short-cut and replaces the part.

The scenario BEST illustrates the __________ and its impact on mission effectiveness.

a. use of at least one of Dr. Toner's tests

b. the use of at least one of Dr. Toner's supporting principles

c. the avoidance of an ethical trap

CORRECT ANSWER: A

MSgt Jameson used two of Toner's six tests, which, according to the Ethical Leadership chapter, "consists of the best and worst outcomes of your decision." Jameson asks Duris if he could accept the best outcome (successful mission) or worst possible outcome (aircraft crashing). Jameson used The Shame Test (... would you be embarrassed, discredited, or humiliated) and The Community Test (... would you want your family, peers, neighbors, or friends to know.)

Major Erlbaum, Military Justice Officer in Charge, hands MSgt Franklin, Legal Office Superintendent, an Article 15 and says, "Although I've had this for a month, I was finally able to review it for legal sufficiency. Rather than jeopardize our reputation as having the best metrics in the command, it would be easier to enter last Friday's date into the Article 15 database. Franklin answers, "Sir, rather than implement your simple solution, let's discuss how to prevent this situation from happening again."

MSgt Franklin's ___________ will MOST likely ________her effectiveness.

a. concern for worry over image; hinder

b. lack of concern for worry over image; enhance

c. drive for success; hinder

d. drive for success; enhance

CORRECT ANSWER: B

According to the Ethical Leadership chapter, "Worry over Image is an ethical trap that entails making decisions based on how the decision will impact one's reputation/ standing among peers, subordinates, supervisors, community etc. rather than on military rules, regulations and codes of conduct." Because MSgt Franklin is not concerned about her image, her lack of concern will most likely enhance her effectiveness.

During a feedback session with MSgt Gray, CMSgt Lovell says, "I don't know how you've done it, but since your arrival, I've noticed your flight members tend to have a sense of enthusiasm, common purpose, and confidence in the future of this organization." Gray responds, "I believe it is the collective actions, decisions, and behaviors of my flight members that are causing a more positive, more ethical climate throughout the organization." Lovell replies, "Well, whatever you think it is, keep it up."

MSgt Gray's __________ will MOST likely __________his effectiveness

a. failure to understand military ethics; hinder

b. understanding of military ethics; enhance

c. failure to understand tipping; hinder

d. understanding of tipping; enhance

CORRECT ANSWER: D

According to the Ethical Leadership chapter, Tipping is about moving the climate of an organization toward a positive/ethical climate. "The climate of an organization is determined by the collective actions, decisions, and behaviors of its members. As organizations move toward a more positive/ethical climate, a sense of enthusiasm, common purpose, and confidence in the future begins to accelerate the tipping effect. At this point, professional actions, decisions, and behaviors directed toward the achievement of organizational goals and objectives become the norm.

____________ is generally considered to be an organization-wide change, as opposed to smaller changes such as adding a new person into the work environment. It includes leading/managing changes to organizational culture, unit level processes, environment, responsibilities, and policies/procedures.

Organizational Change

____________ is the ability to adjust oneself to changed, unexpected, or ambiguous situations by actively seeking information and by demonstrating openness and support of different and innovative change ideas.

Adaptability

____________ means SNCOs should be proactive in researching a pending or in-progress change. You shouldn't wait for a change to happen, then find out information about it afterwards... that might be too late.

"Actively seeking information"

____________ refers to establishing a communication style that welcomes AFI 36-2618 states you should promote a culture of Airmen capable of adapting to evolving Air Force requirements throughout a career new and different ideas while withholding judgment until those ideas can be fully explored.

"Demonstrating openness"

____________ involves incorporating different thinking strategies and mental frameworks into your planning, decision making, and day to day activities.

Cognitive Flexibility

____________ is the ability to change how you deal with your own and others' emotions.

Emotional Flexibility

Leaders who display ____________ operate from a place of optimism grounded in realism and openness. They can acknowledge a bad situation while simultaneously visualizing a better future, despite the difficulties and challenges, and see change as an opportunity rather than a threat.

Dispositional Flexibility

MSgt Merk was just briefed her unit is adopting a new process for routing helpdesk trouble tickets. She became upset since a great deal of effort was spent getting her new airmen proficient at using the current process. Immediately, she thought about developing plans to address the change, but decided to talk with her mentor, SMSgt Bellard first. He reminded her to be more optimistic about the change, especially when trying to get her people on board. She agreed but also added that she has to be realistic with them about how difficult the change will be. After her discussion with SMSgt Bellard, she decided to talk with her people to find out what concerns they may have about the new process before taking action.

MSgt Merk's actions BEST illustrate the use of ______________Flexibility.

a. Cognitive b. Emotional c. Dispositional

CORRECT ANSWER: B

According to the Change Management chapter, emotional flexibility involves using your support systems (talking with her mentor, SMSgt Bellard), facing reality (being optimistic and realistic about change), and listening (finding out what concerns her people may have). Although MSgt Merk thought about developing plans to address the change (which might hint at cognitive flexibility), she decided to talk with her mentor instead.

MSgt Keele returned from the unit weekly staff meeting and briefed his people about a new procedure that impacts how EPRs are submitted to the commander. While most of his people just listened, a few begin to express frustration...they argued that it will take more time than the current process. Even though MSgt Keele tried to explain the rationale behind the change, his rationales were countered with statements that support why the change will fail. Since many of them have experience with the unit's current EPR approval process, they presented a new idea they think is better than the one MSgt Keele briefed.

This scenario BEST illustrates _________ behavior towards the new procedure.

a. Denial b. Bargaining c. Depression

CORRECT ANSWER: B

According to the Change Management chapter, bargaining behavior includes attempting to put off the change or recommending alternatives to the change. In this scenario, MSgt Keele's people offer an alternative to the commander's new process they think will work better.

Which of the following examples BEST identifies the reasons why globalization is a pressure for change?

Globalization causes:

a. Organizations to try to maintain a competitive advantage by managing and deploying resources; workplace policies and procedures to change based how the organization conducts its activities; changes in leadership philosophies and management styles due to high personnel turnover.

b. Changes in policies in programs due to demographic diversity; the requirement for new training programs based on varied religious beliefs and language differences; the development of friction and conflict between demographic groups.

c. Increased competition for quality workforces; communication problems due to wider differences in workforce skills, attitudes, and needs; challenges in building cohesion and common purpose because of organizational differences.

CORRECT ANSWER: C

According to the Change Management chapter, increased competition for quality workforces; communication problems due to wider differences in workforce skills, attitudes, and needs; challenges in building cohesion and common purpose because of organizational differences, are representative of pressure to change based on globalization.

Rogers' Five Categories of Adopters

____________ are those individuals in your organization that see potential and opportunity in almost any situation. This small population of your people is willing to adopt the change the fastest...maybe because they are likely to be more adventurous than the others, or maybe because they enjoy being on the 'cutting edge' of innovation. ____________ imagine the possibilities and will be eager to give the change a try.

Innovators

Rogers' Five Categories of Adopters

____________ are usually your social and opinion leaders, unlike the innovators. They should be able to see the advantage in adopting the new ideas early on in the change process.

Early Adopters

Rogers' Five Categories of Adopters

The ____________ provide an important link in the change process because they tend to represent mainstream thinking.

Early Majority