Introduction to Quality Control & Assurance in Computer Engineering Technology

Vocabulary flashcards covering core concepts, definitions, and functions of Quality Control and Quality Assurance in Computer Engineering Technology.

Quality

Conformance to what is required, judged against requirements and expectations.

Requirements

Specifications, standards, tolerances, functions, and agreed criteria.

Consistency

Outputs should not depend on luck; results should remain dependable over time.

Fitness for use

The product or service should perform its intended purpose for the user.

Hardware Quality Criteria

Correct assembly, stable power, acceptable measurements, and component reliability.

Software Quality Criteria

Correct functions, fewer defects, usability, security, and maintainability.

Networks Quality Criteria

Availability, throughput, latency, correct configuration, and secure access.

IoT / Embedded Quality Criteria

Accurate sensing, dependable communication, and correct control response.

Technical Service Quality Criteria

Correct installation, clear support, response time, and consistent service.

Quality Assurance (QA)

A process-focused approach that provides confidence that quality requirements will be fulfilled by preventing problems.

Quality Control (QC)

An output-focused approach that fulfills quality requirements by checking, identifying, and correcting defects in actual outputs.

Plan (QA)

Define procedures, responsibilities, standards, documentation, and acceptance methods.

Prevent (QA)

Build good practices into the process so defects are less likely to occur.

Improve (QA)

Review the process, identify causes of recurring issues, and make systematic changes.

Inspect (QC)

Check components, workmanship, configurations, or completed outputs.

Test (QC)

Measure whether actual performance meets the required criteria.

Correct / report (QC)

Identify nonconformities, isolate defects, and provide evidence for corrective action.

Accuracy (Service Quality)

Reflects whether the problem was correctly diagnosed and resolved.

Timeliness (Service Quality)

Reflects whether the service was delivered within the expected response time.

Consistency (Service Quality)

Reflects whether another customer would receive the same standard of service.

Communication (Service Quality)

Reflects whether instructions, status, and documentation were clear.