LDSH 310 Leading High Performance Teams - Flashcards

Flashcards about Team Dynamics and Leadership.

What are the Class Core Values?

Professionalism, Respect, Punctuality, Communication, Hospitality

What does this course allow you to explore?

Strategies for building and developing high-performance teams with a service mindset for a hospitality business

What are the Course Outcomes for Leading High Performance Teams LDSH 310?

Examine what makes a team successful, explain successful methods of communication, explain diversity in the hospitality industry, and explain the service culture mindset.

According to Sean Achor's research, what pathways support wellness?

Gratitude, Journaling, Meditation, Exercise, Random Acts of Kindness.

What are the objectives of Unit 1: Team Dynamics?

Explain how normative behaviours influence teams, examine the normative behaviours of managing in a team environment, examine the characteristics of normative behaviour, evaluate team cohesion and explain the process of workforce planning.

What is Normative behavior?

Actions, behaviors, or attitudes that conform to societal norms or accepted standards within a particular culture or community.

Where does Normative Behaviour Come From?

Conformity, Groupthink, Social Influence, Informational Influence, Security, Social Needs, Self-Esteem, Economic Self-Interest, Mutual Interest, Physical Proximity

How can groups or teams be defined in motivational terms?

A collection of individuals whose existence as a collection is rewarding to the individuals.

Give some examples of Formal Groups/Teams.

Committees, work teams, teams for projects, Churches, Schools.

Give some examples of Informal Groups/Teams.

Your group of friends or a club you belong to.

What does a Manager-Led Team look like?

Manager is the team leader, setting goals, assigning tasks, and monitoring performance with individual team members having little autonomy.

What does a Self-Managing Team involve?

Members of the self-managing team control the activities needed to achieve those goals. A manager or team leader may determine overall goals.

What are Cross-Functional Teams?

Teams that cut across an organization’s functional areas (operations, marketing, finance, etc.) and are designed to take advantage of the special expertise of members drawn from different functional areas of the company

What are Virtual Teams?

Teams are able to interact simultaneously and in real time, across space and time zones by varied technologies.

According to Project Aristotle, what are the key ingredients of successful teams?

Ostentatious Listening, Equality in distribution of conversational turn-taking, A feeling of psychological safety among team members and leaders.

What are the Negative Examples of Normative Behavior?

Social Loafing, The Parkinson’s Effect, Social Conformity, Groupthink.

How can you prevent social loafing?

Carefully choose the number of individuals needed, clearly define each member’s tasks in front of the entire group, design and communicate to the entire group a system for evaluating each person’s contribution, build a cohesive group, assign tasks that are highly engaging and inherently rewarding, and make sure individuals feel that there are needed.

How do you build Positive Normative Behaviour in a Team?

Equal talking-time, active listening, social sensitivity, establishing common objectives in which members can get involved, empowering members to participate in setting their own goals, defining clear roles, frequently praise as a leader or team member, treat all with dignity and respect, celebrate differences, and establish common rituals.

What happens during the Adjourning stage of team development?

Moving in different directions as the project comes to an end, celebrating team successes, and potentially feeling sad or insecure.

What are the stages of the Tuckman Model of Five Stages?

Forming, Storming, Norming, Performing, Adjourning.

According to Peter Anderton, what 2 principles must you understand in order to lead?

Understand that Change begins with YOU and that leadership depends on how other people FEEL.

What is the evidence of psychological safety?

Feeling comfortable admitting mistakes, learning from failure, everyone openly sharing ideas and feeling heard by all, style Diversity, Original answers – no Groupthink!, Functional conflict, Original or creative problem-solving and Employees go “above and beyond” in their effort at work.

What is unbelievably important in leadership?

Transparency in leadership decision- making and open communication on a team.

What is emotional intelligence?

The ability to understand, manage, and effectively use one's own emotions, as well as the ability to perceive, understand, and influence the emotions of others.

What Blocking Behaviours and Traits can be found?

Talk as much as possible; interrupt and interject, split hairs and belabour every detail, frustrate efforts to come to conclusions, decline to agree, sidetrack the discussion, rehash old ideas, and refuse to seek factual support for ideas that your personally favour.

What does Group Cohesiveness refer to?

The attractiveness of a team to its members.

What are the Factors for Team Cohesion?

Size, Similarity, Success, Exclusiveness, Competition.

What is Groupthink?

The tendency to conform to group pressure in making decisions, while failing to think critically or to consider outside influences.

What is included in The Lencioni Model?

Inattention to results, avoidance of accountability, lack of commitment, fear of conflict, absence of trust.

What is Workforce Planning?

The process of analyzing, forecasting, and planning workforce supply and demand, assessing gaps, and determining target talent management interventions to ensure that an organization has the right people-with the right skills in the right places at the right time- to fulfill its mandate and strategic objectives.

What are the phases of Workforce Planning?

Strategic planning, Current workforce analysis, Identify future workforce requirements, Gap analysis, Action planning, and Execution and evaluation.