C724 Pre-Assessment

Which activity is an example of how information systems support business functions of human resource departments?

An employee processes invoices to be paid using proprietary software.

An employee reviews daily inventory reports using an inventory management software.

An employee verifies a customer's credit status using a credit check software.

An employee processes monthly payroll checks and benefits using an open-source software.

An employee processes monthly payroll checks and benefits using an open-source software.

There are six major components of a computer-based information system, four of which are also in the information technology component. Which two components are only parts of the information system?

Data

Processes

Hardware

Networks

People

Software

Processes

People

A police department at a large metropolitan city implemented an information system that analyzes historical crime data, including date and locations as well as other external, environmental, and city-related data. The system then produces daily predictive reports of the major locations around the city that are likely to require additional police attention. The police department uses the reports to plan the officers' patrol routes, targeting the areas that the system predicted to have high likelihood of incidents.

Which type of computer-based information system provides a competitive advantage based on the described scenario?

A decision support system (DSS) that improves decision-making

A transaction processing system (TPS) that promotes product differentiation

A geographic information system (GIS) that helps increase market share

A management information system (MIS) that enhances the customer experience

A decision support system (DSS) that improves decision-making

A police department at a large metropolitan city implemented an information system that integrates historical crime data, including date and locations to other external, environmental, and city-related data. The system then produces daily predictive reports of the major locations around the city that are likely to require additional police attention. The police department uses the reports to plan the officers' patrol routes, targeting the areas that the system predicted to have high likelihood of incidents.

Which two strategies does the information system at the police department aim to accomplish?

Choose 2 answers

Customer satisfaction

Operational efficiency

Product differentiation

Cost saving

Improving decision-making

Operational efficiency

Improving decision-making

Which business function is primarily the responsibility of production and operations information systems?

Recruiting and training

Product pricing

Quality control

Accounts payable

Quality control

A small company that is growing quickly into a medium-sized company is facing the challenge of consolidating and storing information received from multiple sources from the ground up in order to ensure that operations run efficiently. The company needs to hire an expert who will, in addition to the above, maintain security and apply upgrades as needed.

Which IT professional does the company need to hire in order to address this challenge?

Chief technology officer

Computer programmer

Database administrator

Web developer

Database administrator

A university is looking for ways to customize its courses to the unique needs of its students by creating various levels of hybrid online courses, such as 80% online for one student, whereas only 30% online for another.

Which IT management challenge is addressed in this scenario?

Achieve operational excellence

Develop new products and services

Improve decision-making

Develop strong relationships with suppliers

Develop new products and services

A ride-sharing cab company is looking for ways to generate more business by attracting more customers, both on the supply (driver) and demand (passenger) side, via a strategy of tracking their monthly miles and offering "frequent flier" bonuses, just like airline companies have done.

Which IT management challenge is addressed in this scenario?

Attain operational efficiency

Promote competitive advantage

Improve decision making

Develop strong relationships with suppliers

Promote competitive advantage

An automobile manufacturer is considering equipping the engines of its new models with the capability of detecting early symptoms of an imminent mechanical or electric failure, automatically transmitting that warning to the dealership from which the customer purchased the car, and the dealership automatically contacting the customer to schedule a repair appointment. It is facing the challenge of whether all this is technically feasible and operationally viable.

Who needs to address this challenge of value creation through technology use?

Chief technology officer

Database administrator

Web administrator

Chief information officer

Chief technology officer

A car dealership has been receiving complaints from its customers about its inflexible repair system in which customers who drop off their cars the previous evening are not properly placed in the queue and tend to be placed behind those who drop off their cars the morning of the scheduled repair. It needs technical staff members who understand the scheduling/drop-off operation so it can determine and articulate precise customer needs to the programmers who would then build the code behind the system.

What type of challenge is this?

User requirements

Project risk

Coding

Security

User requirements

An international company is facing the challenge of its software development team working on a specific application spread across the globe in 16 countries in 12 different time zones. Flying them to the same location once a week or even once a month for coordination purposes would be prohibitively expensive. Moreover, the issues that arise tend to be urgent and in need of almost immediate resolution in communication with team members in other countries.

Which communication style is necessary to resolve the issues in the given scenario?

Multichronous

Synchronous

Dyschronous

Asynchronous

Synchronous

What business strategy relies heavily on efficient and secure software implementations?

Vendor selection

High-quality products

Web sales

IS staff training

Web sales

What business function benefits from both wireless networks and cellular technologies?

Product sales support

Consideration of product retirement

Corporate hiring standards

Evaluating technology trends

Product sales support

In 1965, computers had .092 MIPS, and today's computer have about 238,000 MIPS.

What business practices have taken advantage of this massive increase in computer speed?

Choose 2 answers

Internal auditing schedule

Network management systems

Executive management hiring

Database management systems

Network management systems

Database management systems

marketing manager uses a desktop publishing software to create advertising brochures that will be mailed to potential customers.

To which major software category does the desktop publishing software in this scenario belong?

System software

Utility software

Simulation software

Application software

Application software

A company needs to allow multiple computers to have access to a shared printer.

Which type of computer is required to manage the print requests to a shared printer?

A server computer

A supercomputer

A client computer

A laptop computer

A server computer

An art history professor would like to show an original oil painting from the eighteenth century on the classroom projector. The class is held in a large auditorium with more than 250 students attending.

Which hardware component is required to digitize the painting?

Sensor

Teleprompter

Document camera

Multicore processor

Document camera

Which approach to systems development has a limited emphasis on the planning process and uses prototypes in lieu of predetermined specifications?

Traditional software development life cycle

Joint application design

Computer-assisted software engineering

Rapid application development

Rapid application development

Which development methodology brings developers together with clients or end users in order to regularly collaborate on a solution?

Object-oriented development

End-user development

Joint application development

Rapid application development

Joint application development

A company has many separate departments that focus on different business aspects and uses data warehouse subsets to hold data specific to each individual department. The company started a new department and created a new subset.

What is this new subset called?

Data tuple

Secondary data

Primary data

Data mart

Data mart

An auto parts manufacturer is creating a new relational database to more accurately identify their customers and vendors. The manufacturer's database design team decided to use "vendorID" to link a given vendor to a specific product, as illustrated in the diagram shown.

Primary key in record "Vendor"

Which database type, used frequently in early style databases but much less frequently today, contained inflexible data relationships that formed a treelike structure?

Object-oriented database

Analytical database

Relational database

Hierarchical database

Hierarchical database

Amanda has been asked to regularly extract and process databases from many sources into a data warehouse, which will be used by several divisions within the company.

Which data type should Amanda recognize is prevented by her data warehouse design?

Static

External

Variable

Historical

Variable

A national publisher of newspapers wants to mine its data warehouse (including inputs from social media) to identify which of its publications customers believe provides reliable reporting.

Which tool is used for this initiative?

Clickstream analysis

Text analysis

Predictive analysis

Sentiment analysis

Sentiment analysis

A marketing research firm is planning a study involving consumer preferences toward new coffee flavors. The company needs to analyze coffee data from the coffee manufacturer, as well as preference data from consumers in order to discover whether certain flavors are more or less popular among certain segments of the population.

Which database technology would help the company conduct this research project?

Non-relational analytical platform that can quickly process a large amount of data

Data reporting tool capable of generating ad hoc managerial reports

Business intelligence system utilizing data mining technology

Multi-user transactional database that integrates data from various sources

Business intelligence system utilizing data mining technology

A fast food restaurant chain is in the process of adding more restaurants in an overseas market. One of the requirements is to have a reliable and scalable database technology that allows the local restaurants, as well as the corporate office, data access regardless of the platforms and locations.

Which database technology supports these business data requirements?

Online analytical processing database

Cloud-based database

Data mart

Data warehouse

Cloud-based database

Which aspect of data governance is used to ensure that once an online payment transaction is successfully processed, the credit card information is removed from the company servers?

Data are properly retrieved.

Data are properly recorded.

Data are properly destroyed.

Data are properly stored.

Data are properly destroyed.

Which aspect of data governance is used to ensure that the customer data and payment information saved in the company server are properly encrypted?

Data are properly destroyed.

Data are properly retrieved.

Data are properly recorded.

Data are properly stored

Data are properly stored.

A marketing manager would like to study customer behavior and how it relates to customer's purchase products from its online store. Specifically, she would like to know which website page the majority of customers spent the most time on, when and where they decided to abandon the shopping cart, and how long (on average) a customer takes to complete a sales transaction.

Which database technology supports this study?

Smart Grid service

Data mining

Clickstream analysis

Cloud-based database

Clickstream analysis

Which telecommunication protocol is used to connect devices in a wireless local area network (LAN)?

Token ring

Bluetooth

Ethernet

Wi-Fi

Wi-Fi

Which telecommunication protocol is used to retrieve email from a mail server?

Point-to-Point protocol (PPP)

Post Office Protocol (POP)

File Transfer Protocol (FTP)

Transmission Control Protocol/Internet Protocol (TCP/IP)

Post Office Protocol (POP)

With technology trends such as the Internet of Things (IoT), Big Data, Cloud Computing, eCommerce, and mCommerce, the Internet has become a very important and useful aspect of society. To prepare for these trends and aid in technology evolution, a necessary and critical change in telecommunications was the conversion from IPv4 to IPv6.

What was the primary reason to convert to IPv6?

To complete the conversion from analog networking to digital networking

To enable the Internet to operate at a higher bandwidth

To enable the support of Web 3.0

To increase the number of available IP addresses

To increase the number of available IP addresses

Which tactic defeats a war driver by barring access to your secured wireless network?

Using an appropriate security solution, such as WEP or PGP

Configuring the access point to accept only specific MAC addresses

Configuring the access point to hide the SSID

Regularly resetting the router password

Configuring the access point to accept only specific MAC addresses

A food truck wants to connect with its customers using a site that enables users and businesses to use public messages to create informed commerce.

Which concept describes service to consumers and businesses in closing the feedback loop?

Mobile e-commerce

Social networking

Smartphone app integration

Customer relationship management

Social networking

Interactions between buyers and sellers are often more effective when sellers intimately understand the needs of their customers, and when customers have more information to make important decisions. Thanks to the variety of beneficial resources, information, and services made possible by the Internet, such interactions may be highly individualized, and tailored to the buyer's purchasing capacity, and relative influence.

What is another important advantage of a digital market over a traditional market, from a buyer's perspective?

Information asymmetry

Less price discrimination

Increased search costs

Improved transparency

Improved transparency

Fred is an IT engineer at a small online news agency, where 35 employees carry laptops and print to the wireless printer. Recently, the company has discovered that the many Bluetooth headsets, cordless telephones, and regular usage of the breakroom microwaves are causing long-standing intermittent micro-outages at often predictable times of the day.

Which solution to this problem will avoid disruption to the work environment?

Change the wireless access points to other another frequency

Install traditional network wiring

Change to corded communications devices

Upgrade the wireless access point antenna shielding

Change the wireless access points to other another frequency

37

Sasha is an IT engineer at a small online news agency, where 35 employees carry laptops and print to the wireless printer. Several wireless access points are installed in the ceiling at appropriate points throughout the office space, though they share the same Service Set Identifier (SSID). In fact, an employee can start a large download, and then carry her laptop from one end of the office space to the other without losing her connection.

Which network topology configuration supports this scenario?

Bus topology

Star topology

Mesh topology

Token ring topology

Mesh topology

Which two network devices boost Wi-Fi strength for wireless devices in areas of low signal quality?

Choose 2 answers

Wireless repeater

Access point client

Wireless access point

Wireless bridge

Wireless repeater

Wireless bridge

39

Broadband has enabled data, voice, and video to be combined and transmitted over one network.

What is the name of the standard that allows this convergence between voice and data networks?

Bluetooth

VoIP

TCP/IP

IEEE 802.11

VoIP

Although WPA has been a secure encryption protocol for wireless networks, it is being replaced by a standard that offers even stronger security as the latest Wi-Fi encryption protocol.

What is the name of this new standard?

WiFi-1

WPA2

WPA1

WPA+

WPA2

The traditional systems development lifecycle (SDLC) consists of six formal phases. Which phase of the SDLC involves developing the plan for capturing data and producing the output?

System maintenance

System analysis

System design

System conversion

System design

A hotel experiences relatively long checkout lines on Sundays when the majority of its customers check out. Replacing the hotel's existing checkout system with an expensive state-of-the-art system has crossed the mind of top management, and yet, due to its relative monopoly in that region, the hotel's customers tend to be rather loyal. The management is wondering whether the costs involved in installing a new system would be recouped by the new system in the long run.

Which type of feasibility is presented in this scenario?

Schedule feasibility

Economic feasibility

Political feasibility

Technical feasibility

Economic feasibility

A bowling center has implemented a new expensive system in hopes of increasing its clientele. The system stores and tracks patrons' bowling performance over time and displays for them the extent to which their performance has been improving over time. However, this new system has failed to attract more patrons.

During which phase of systems development is this failure discovered?

Support

Evaluation

Analysis

Documentation

Evaluation

A large hotel chain needs to develop a system that would coordinate its airport shuttle service with its customers' needs. This requires that their systems analysis staff interacts with both customers and shuttle drivers to identify and document the necessary requirements.

In which role would a systems analyst assume to address this issue?

Problem solver

Supporting expert

Change agent

Communicator

Communicator

Which tool is appropriate for use in the design phase of information systems development to specify the detailed logic of a business process in narrative form in a manner easily translatable into any programming language?

Pseudocode

Work Breakdown Structure

Unified Modeling Language

Flowchart

Pseudocode

A company is exploring the possibility of a merger with another company and decides to create a system model of the merged companies.

In which step of the model will the company create a functional flow diagram?

Testing

Architectural

Enterprise

Process

Process

A corporation wishes to modify its current distribution system. The management team asks the information systems (IS) team to analyze the proposed distribution change. Upon approval of the proposed IS project, the IS team must choose the project implementation method.

Which method allows the old system to operate while the new system is developed and tested?

Prototyping

Indirect implementation

Parallel adoption

Direct implementation

Parallel adoption

An organization is planning its yearly budgeting cycle. Management has requested the information systems team to validate current hardware and software performance.

Which type of evaluation can the team use to perform this validation?

Function-oriented

Object-oriented

System-oriented

Strategic-oriented

Function-oriented

A business requires large amounts of data that are processed into information and used to maintain a competitive advantage over their competitors. As the business grows, the data storage and processing capabilities are becoming extremely challenging and costly.

What external technological environment can be used to help address these issues?

Service-oriented architecture

Parallel processing

Cloud computing

RAID storage

Cloud computing

A company is considering an expansion into a new target market. The company's management team develops a decision process to analyze current market strengths and to predict needs for the proposed new target market.

Which benefit does the company gain by developing this target market decision process?

The company reduces debt financing.

The company becomes data-centric.

Management travel is reduced.

Management decisions are easier.

The company becomes data-centric

An online mail order company decides to create its own Customer Relationship Management (CRM) system to help management analyze customer's purchasing patterns. To be successful at managing relationships with customers, the CRM system must have access to large amounts of customer purchasing data for analysis and report generation.

Which MIS tool is also useable by the company's CRM system?

Executive support system

Decision support system

Group support system

Infrastructure support system

Decision support system

A decades-old company has several hundred employees and a modern IT infrastructure. An IT security analyst has been hired to provide a layered defense structure and must take measures to ensure confidential information remains confidential.

Which activities will help the IT security analyst accomplish this goal?

Choose 3 answers

Requiring specific fields be updated only with appropriate data

Mandating annual information security training for all employees

Requiring the use of ID badges at building access points

Enforcing document retention and destruction policies

Requiring the regular acknowledgement of an acceptable use policy

Requiring that redundancies are added to each business critical service component

Mandating annual information security training for all employees

Requiring the use of ID badges at building access points

Enforcing document retention and destruction policies

A company has issued smartphones to its employees with a policy that the devices may not be used off of the company's campus. An IT analyst has been tasked with finding a way to enforce this policy.

Which solution provides a fitting solution to this problem?

Cell phone storage lockers near building exits

Vigilant training and auditing procedures

Proximity authentication access control

A man trap with a metal detectors

Proximity authentication access control

Hostile or intrusive software with harmful intent can take the form of executable code and greatly damage a user's computer.

Which technology can be used to minimize the chances of this happening?

Encryption

Anti-malware

Rolling code

Biometrics

Anti-malware

A regional manager has received an important financial document seemingly sent by a branch manager, but he doubts whether the report was actually sent by that manager.

Which technology could be used to verify that the report was indeed sent by the branch manager?

Anti hack

Virtual private network

Digital signature

Firewall

Digital signature

A corporation needs to improve its security policies and has decided to limit physical access to corporate computers.

What value will the corporation realize with this policy?

Network Protection

System protection

Always-on hardware vulnerability

Guard against malware

System protection

A business wished to extend the use of its virus scanning software to the business' customers. This requires the business to allow customers enough access to the internal network so virus scanning software can be downloaded to a customer's computer.

Which two security measures will the business have to take to ensure customer access for virus scanning downloads, yet protect internal systems from possible unauthorized access?

Choose 2 answers

Take steps to detect any presences of malware.

Ask each customer to sign a non-disclosure agreement.

Reboot every router after each download has completed.

Require a username and password for network access.

Take steps to detect any presences of malware.

Require a username and password for network access.

An investment banking corporation utilizes employee passwords as a data privacy measure to secure sensitive data. The IT security team has been tasked with ensuring the data is produced and modified in the correct way.

Which data privacy goal is the IT security team tasked with accomplishing in this scenario?

Availability

Confidentiality

Duplication

Integrity

Integrity

59

The information systems support team is asked to perform an analysis of corporate privacy measurers regarding a centralized relational database. The database is interconnected to several business groups via the internal data network that also supports connectivity to outside organizations.

Which ethical risk is identified after a secondary analysis?

The financial system introduces unwanted liabilities.

The financial system requires additional storage space.

The financial system is poorly designed and implemented.

The financial system is unavailable to all users.

The financial system introduces unwanted liabilities.

A corporation is using the encryption illustrated in the diagram below to protect business-sensitive information.

Image

What type of encryption is the corporation using?

Character shifting

Exclusive bit shifting

Character ordering

Word substitution

Character shifting

Interactive online communications, such as instant messaging, email, and video teleconferencing, have allowed managers at a large retailer to boost efficiency by enabling collaboration between geographically separate employees. However, such technologically assisted interactions have led to inappropriate conduct by employees, requiring the employer to implement processes or technological controls to reduce risk and encourage professionalism, but potentially invade employee privacy.

Which technological action, if used, will represent an ethical challenge for this large retailer?

Reviewing instant message logs

Archiving all email

Filtering Internet content

Blocking access to video streaming sites

Reviewing instant message logs

Widespread use of the Internet caused disruption and quick evolution within the music industry. Responses to widespread Internet usage included technological evolutions, such as uniquely identifiable digitally tagged files, and the passage of laws that penalized file sharing.

Which type of e-commerce put music industry artists, publishers, and retailers at risk of losing potential revenue due to widespread use of the Internet?

Business to business

Peer to peer

Consumer to consumer

Business to consumer

Peer to peer

Large established businesses often have networks of other businesses within their supply chains in order to maintain the flow of information and materials. Company A is an organization that hosts its own marketplace of suppliers in order to facilitate the pursuit of its own interests.

Which network describes Company A's example of e-commerce?

Private industrial

Net marketplace

Direct marketplace

Public exchange

Private industrial

To help facilitate business in areas without traditional infrastructure, some companies offer devices that allow businesses to accept credit cards with their tablets and cell phones.

Which business model category do these companies fall in?

Market creator

Community

Service provider

Brokerage

Service provider

Mary purchased a digital camera from an online store for her upcoming road trip.

What is the e-commerce model of the online store?

Business to Business (B2B)

Consumer to Consumer (C2C)

Business to Consumer (B2C)

Business to Government (B2G

Business to Consumer (B2C)

Company A ordered printer toner cartridges from Company B. Company B ships the products to Company A every two months.

What is the e-commerce model described in this scenario?

Business to Consumer (B2C)

Business to Business (B2B)

Consumer to Consumer (C2C)

Business to Government (B2G)

Business to Business (B2B)

Although printed catalogues are still produced and mailed by specialty retailers, for most of these retailers a customer can place an order immediately at the website instead of mailing an order form.

Which specific feature of e-business enables this opportunity?

Mobile computing

Customer ratings

Online order entry

Micropayment

Online order entry

Customers wish to have the capability of performing tasks anytime, anywhere, without being tethered to a desktop computer.

Which term describes computer programs designed specifically for this purpose?

Mobile apps

Smart phones

Search engine

Shopping cart

Mobile apps

Which two benefits can a business realize by using social media to connect to customers?

Choose 2 answers

Detailed marketing research

Technology deployment schedules

Stagnant marketing costs

Targeted sales promotions

Detailed marketing research

Targeted sales promotions

A candidate is applying for a job at a local company. His resume listed the most recent position as a supervisor at XYZ Corp. However, his social media profile indicated the position during the same time period as a manager at XYZ Corp.

Which aspect of the job candidate's qualification can negatively affect his hiring potential?

Inconsistent experience

Provocative image

Discriminatory comments

Poor communication skills

Inconsistent experience

Which feature of social media websites can a job seeker use to convince prospective employers that the job seeker's talents are real and are already valued by a number of other individuals and organizations?

Profile recommendation

Profile creation

Talent update

Update-me

Profile recommendation

Choose the components found on a computer's motherboard

a. hard drive

b. memory

c. CPU

a. memory board

c. CPU

A microchip that performs more functions than a CPU & has other devices embedded in it is called what?

system on a chip

All computer systems are composed of hardware components and software components and require a CPU and a(an) _________ to function.

operating system

Engineers tasked with designing complex systems typically require workstations as their computer systems.

TRUE or FALSE

TRUE

Which of the following items is a type of system software?

Routing

Utility

DBMS

Utility

TRUE or FALSE

Information is data that have been organized to provide value to an organization.

TRUE

The primary component categories that make up a computer based information system CBIS

people

processes

hardware

software

networks

data

primary hardware equipment

various types of computers such as laptops, workstations, minicomputers, & mainframes

storage devices

portable hard drive, flash drive, tape drive, Cloud, etc.

software

prepackaged sets of coded instructions that end-users directly interact with in order to indirectly communicate with the other major components of the information system to get tasks done

system software packages

Windows OS, Mac OS, & Unix

data

facts that are a valuable organizational resource that must be well managed to benefit all end users in an organization.

information

data that has been transformed by a predefined process through which it takes on an additional informing quality that adds value for the end user recipient

Transactional Processing Systems TPS

collect, store, update, & retrieve transaction data within an organization.

Management Information Systems (MIS)

represents a category of information systems that serve lower to middle managers

Decision Support System (DSS)

focus on supporting all phases of specific decisionmaking processes & procedures for arriving at a solution

Example of DSS

a. what types of products should our company be making in 10 yrs?

b. which shipping method should we use to maximize profit & maintain our current customer service?

c. Are we charging too much for our products?

a- what types of products should our company be making in 10 yrs

&

b- which shipping method should we use to maximize profit & maintain our current customer service

Executive Information system EIS

A specialized DSS that supports senior level executives within the organization (supports the decision-making process of top level executives)

Management Information Systems focus on technology, people, and organizations. They primarily serve ____________.

first level managers

this system supports senior executives by providing important data in the form of graphs and charts to analyze and identify long-term trends

EIS

this system tracks the flow of daily routine transactions that are necessary to conduct business, such as payroll or order processing

TPS Transaction Processing Systems

The IS function is ________ in structure and its success depends on its cooperation and relationship with the other functions in an organization

horizontal

information technology

refers to the non-human, non-process components of an information system ie- hardware, software, data,and networks

TRUE or FALSE

the great advancement in information technology is due to the development in information systems

FALSE- information systems rely on current Information technology

IS or IT

online reservation booking

IS

IS or IT

Telephone and radio equipment

IT

IS or IT

Data, voice, and video equipment

IT

IS or IT

Computer peripherals

IT

IS or IT

Track customer activities

IS