hospitality & tourism final

What is hospitality?\tThe friendly and generous reception and entertainment of guests, visitors, or strangers.

What are the five sectors of the hospitality and tourism industry?\tLodging, Food and Beverage, Recreation, Travel & Tourism, and Meeting & Event Planning.

What is lodging?\tPlaces where people stay overnight, such as hotels, motels, inns, and resorts.

What is food and beverage service?\tThe largest sector of hospitality; includes restaurants, catering, cafes, bars, and any place food is served.

What is recreation in hospitality?\tActivities people do for rest, relaxation, and enjoyment, including theme parks, sports, and entertainment.

What is travel and tourism?\tTravel is the movement of people between locations; tourism is the business of attracting and accommodating travelers.

What is the difference between travel and tourism?\tTravel is the act of moving between locations; tourism includes planning, booking, and services for travelers.

Why is tourism important to the economy?\tIt creates jobs, supports local businesses, and generates tax revenue for governments.

What is meeting and event planning?\tOrganizing and managing conferences, conventions, weddings, and other special events.

What are the characteristics of the hospitality industry?\tIntangible, perishable, inseparable, variable, and involves 24/7 service.

What does perishable mean in hospitality?\tA hotel room or meal not sold today can’t be stored or sold tomorrow.

What does inseparability mean in hospitality?\tThe service is produced and consumed at the same time, such as a restaurant meal.

What is an intangible product?\tA service that cannot be touched or stored, such as customer service or experience.

What are career paths in hospitality and tourism?\tHotel management, chef, event planner, travel agent, tour guide, front desk, food server, etc.

What skills are important in hospitality careers?\tCommunication, teamwork, problem-solving, customer service, flexibility, and time management.

Why is customer service important in hospitality?\tPositive service leads to guest satisfaction, loyalty, and business success.

What are trends in hospitality and tourism?\tTechnology use, personalized experiences, sustainable practices, and health/safety awareness.

What is sustainable tourism?\tTourism that respects the environment, local cultures, and benefits the community economically and socially.

What is the goal of hospitality and tourism?\tTo provide enjoyable and memorable experiences while ensuring guest satisfaction.

What are some key safety and security concerns in the lodging industry?\tTerrorism, disparity between social classes, diminishing financial resources, infrastructure problems, health issues, government stability, and personal security.

What are expert systems in hotel technology?\tA basic form of artificial intelligence used for decision-making and improving efficiency.

How has technology improved hotel operations?\tStandard operating procedures are available online 24/7; smart rooms, virtual offices, and yield management systems help with pricing decisions.

What does globalization mean in the lodging industry?\tU.S. and Canadian hotel chains continue to expand by opening hotels worldwide.

What is consolidation in the lodging industry?\tMature corporations are acquiring or merging with other companies to grow or stabilize.

What does diversification mean in hotel development?\tHotels in the economy segment now include low, medium, and high-end properties to meet different needs.

What is vacation ownership?\tBuying fully furnished vacation accommodations like weekly intervals or points, instead of renting; often includes timeshares.

Why are spas and wellness services increasing in hotels?\tGuests seek stress relief and relaxation from fast-paced lifestyles.

How is gaming impacting the hotel industry?\tMore hotels are being developed that cater to the gaming industry.

What are mixed-use hotel properties?\tHotels that also include residences, spas, or recreational facilities.

What is sustainable lodging development?\tEnvironmentally friendly hotel design, construction, and operations.

What is culinary selectiveness in hotels?\tGuests want better food experiences—chefs use sustainable, organic, local ingredients and trending formats like farm-to-table and small plates.

What is the primary function of a hotel?\tTo provide lodging accommodations.

Who are typical department heads in a hotel?\tGeneral Manager, Rooms Division Director, Food and Beverage Director, HR Director, Chief Accountant, Chief Engineer.

What are hotel revenue centers?\tRooms and food & beverage departments, which generate income.

What are cost centers in a hotel?\tDepartments like housekeeping and security that cost money but do not produce revenue.

How does hotel management structure vary?\tLarger hotels have key executives for each department; smaller hotels may combine responsibilities.

What is the role of the general manager in a hotel?\tTo provide returns for owners, keep guests satisfied, and maintain a happy staff.

What are important qualities of a general manager?\tLeadership, attention to detail, follow-through, people skills, patience, and effective delegation.

What does it mean to empower employees in hospitality?\tEmployees are encouraged to do anything legal to delight the guest.

What is the purpose of the executive committee in a hotel?\tTo make decisions that affect hotel operations; includes GM and department directors.

What was the first zoo in the United States?\tThe Philadelphia Zoo, established in 1859.

What is a famous zoo known for the first panda surviving to adulthood?\tSan Diego Zoo, opened in 1916.

What are some popular aquariums in the U.S.?\tNational Aquarium in Baltimore and Camden Aquarium.

What are wild animal parks?\tOutdoor parks that allow animals to roam freely and are open to public viewing.

What is heritage tourism?\tTourism based on visiting places of cultural, historical, or national importance.

What are some major U.S. historic sites?\tThe Alamo, Monticello, MLK Jr. Site, French Quarter, Liberty Bell, Freedom Trail.

What is the National Register of Historic Places?\tA list maintained by the National Park Service with over 90,000 culturally significant locations.

What are examples of museums?\tArt, science, history, military, technology, and natural history museums like the Smithsonian.

What is performance arts tourism?\tVisiting places for concerts, musicals, theater productions, and comedy shows.

What are some major world tourism destinations?\tAthens, London, Paris, and Rome.

What is commercial recreation?\tOutdoor activities offered for a fee, focused on nature and experiences (e.g., theme parks).

What is a theme park?\tA recreational area based on a particular theme with rides, shows, and themed environments.

What are examples of U.S. theme parks?\tWalt Disney World, SeaWorld, Universal Studios, Busch Gardens, Hershey.

What parks are included in Walt Disney World?\tMagic Kingdom, Epcot, Animal Kingdom, Hollywood Studios.

What is unique about SeaWorld parks?\tThey offer educational entertainment and animal experiences.

What is Universal Studios known for?\tMovie-based thrill rides and behind-the-scenes experiences.

What is the origin of Hershey Park?\tOriginally for employees; now open to the public with 60+ rides on 110 acres.

What are regional theme parks?\tSmaller-scale parks like Dollywood, Legoland, Gatorland, and Six Flags.

What are the two main categories of restaurants?\tIndependent and chain restaurants.

What are classifications of restaurants?\tFine dining, family, casual dining, quick-service, ethnic, and theme restaurants.

What defines a fine dining restaurant?\tOffers 15+ entrees, made from scratch, independently owned, high formality and service.

What is a casual dining restaurant?\tRelaxed atmosphere, includes midscale, family, fast casual, ethnic, and theme restaurants.

What is a family restaurant?\tTargets families, offers a simple menu, informal setting, often in suburbs, limited alcohol.

What is an ethnic restaurant?\tFeatures a specific cultural cuisine like Chinese, Mexican, or Italian; usually independently owned.

What is the fastest growing ethnic restaurant segment?\tMexican food.

What is a theme restaurant?\tHas a strong theme in decor and menu, limited menu, focuses on guest experience.

What is quick-service dining?\tFast food with limited menus and low prices; convenient and often self-serve.

What are examples of quick-service restaurants?\tMcDonald’s, Subway, Taco Bell, KFC, Pizza Hut, Long John Silver’s, Panera Bread.

What are current trends in the restaurant industry?\tSocial media use, local/sustainable foods, healthier meals, global menus, and environmental responsibility.

What are front-of-the-house systems?\tCustomer-facing systems like QR menus, self-order kiosks, POS systems, and contactless payments.

What is the benefit of self-order kiosks?\tCustomers control ordering; efficient for quick-service and fast casual dining.

What is a POS system?\tA system that records and processes customer charges; modern systems include touchscreens and handhelds.

What is contactless payment?\tPaying by tapping, swiping, or dipping without physical contact; improves safety and speed.

What are guest service solutions?\tApps that track frequent diners, delivery management, gift cards, and help target marketing.

What is back-of-the-house technology?\tSystems like online ordering (bypassing 3rd parties), wireless POS, and financial reporting.

What is a kitchen display system (KDS)?\tTracks order prep time and alerts staff visually to delays; used in quick-service restaurants.

What is a labor management system?\tTracks employee hours, pay, tips, and integrates with payroll processing.

What is a financial reporting system?\tProvides real-time financial data for restaurant performance.

How do millennials and matures differ in tourism?\tMillennials favor international, shareable experiences; matures prefer relaxing, time-based travel.

What is green tourism?\tEco-conscious travel that reduces environmental impact.

What are modern travel experiences focused on?\tEnrichment through real-world learning, culture, and volunteering.

What are Destination Management Companies (DMCs)?\tOrganizations that brand and manage tourist destinations with professionalism and local pride.

What are current marketing strategies in tourism?\tCombining online ads and traditional media like maps and brochures in mobile-friendly formats.

What are travelers looking for in experiences today?\tRelevance, uniqueness, and personal significance.

How does technology affect tourism?\tIt allows travelers to plan, document, and share trips easily using affordable tools.

How is social media used in travel marketing?\tTo gather data, profile users, and target marketing to specific traveler interests.

What are examples of alternative lodging and travel options?\tAirbnb, Uber, Groupon, and Living Social for cost-effective travel planning.

What is a major trend in global tourism statistics?\tRecord-breaking increases in international travel.