Lodging Industry & Hospitality Basics

Vocabulary flashcards covering essential terms and definitions from the Grade 10 learning guide on the lodging industry, hotel classifications, service levels, and guest segments.

Hospitality Industry

Businesses that provide lodging, food, beverage, recreation, and related services to guests 24/7, 365 days a year.

Lodging Industry

Sector of hospitality focused on providing overnight accommodations such as hotels, motels, inns, and resorts.

Intangibility of Service

The actions, deeds, and performances of staff that shape a guest’s experience and cannot be physically possessed.

Perishability

Characteristic of hospitality products that cannot be stored for future sale; an unsold room tonight is lost revenue forever.

Shift Work

Scheduling system in hospitality that includes morning, afternoon, and graveyard shifts to operate around the clock.

Graveyard Shift

Work period typically running from 10:00 P.M. to 6:00 A.M. in hotels and other 24-hour operations.

Size Classification (Hotels)

Grouping of hotels by number of guestrooms: small (≤25), medium (26–100), large (101–300), very large (301–1000), mega (>1000).

Target Market

Distinct group of guests a hotel seeks to attract and retain, such as business travelers or tour groups.

Commercial Hotel

Hotel located in downtown/business districts serving business travelers, tourists, and small conference groups.

Airport Hotel

Hotel situated near major airports catering to airline passengers, flight crews, and business clientele.

Suite Hotel

Property offering units with living room, separate bedroom, compact kitchenette, and in-room beverage service.

Extended-Stay Hotel

Hotel similar to suite properties but with fuller kitchen facilities, aimed at guests staying five nights or longer with reduced services.

Residential Hotel

Hotel providing long-term or permanent accommodations in urban or suburban locations.

Resort Hotel

Hotel offering extensive food, beverage, valet, and room services for vacationers in leisure destinations.

Bed and Breakfast (B&B)

Small property (about 20–30 rooms) providing lodging and limited breakfast service in a home-like setting.

Vacation Ownership / Condominium Hotel

Apartment or condo building converted for lodging use, often sold as timeshare units.

Casino Hotel

Hotel featuring gambling facilities, typically attracting leisure and vacation travelers.

Conference Center

Facility designed for group meetings that also supplies overnight rooms for attendees.

Convention Hotel

Large hotel with enough rooms and meeting space to house most convention participants.

Levels of Service

Degree of benefits provided to guests, usually reflected in room rate and rated by star systems.

Quality Assurance

Consistent delivery of hotel services to meet established standards over time.

Rating Services

Systems that evaluate and grade hotels (e.g., star ratings) based on facilities and service quality.

Five-Star Hotel

Property with outstanding, luxurious facilities and exceptional service, among the best in the country.

Four-Star Hotel

Hotel offering excellent design, high service levels, and a wide array of upscale amenities.

Three-Star Hotel

Hotel providing moderate sophistication with additional amenities, services, and facilities.

Independent Hotel

Property with no ownership or management affiliation to other hotels; operates autonomously.

Chain Hotel

Hotel owned or operated by a company controlling multiple properties under common standards and policies.

Amenities

Extra products or features (e.g., toiletries, pools, Wi-Fi) enhancing guest comfort during a stay.

Facilities

Physical features of a property such as restaurants, meeting rooms, gyms, and parking areas.

Business Traveler

Primary hotel market segment composed of guests traveling for work, averaging about five trips per year.

Pleasure/Leisure Traveler

Price-sensitive guests traveling for vacation or recreation; includes families, couples, singles, and seniors.

Group Traveler

Guests traveling as organized tour parties for pleasure or business purposes.

International Traveler

Guest visiting from another country who may require translation services and culturally adapted amenities.

Buying Decision Factors (Travelers)

Elements influencing hotel choice: past experiences, advertising, recommendations, location, and brand perception.