achieving quality production

define quality

produce a good or service which meets customer expectations

how does having good quality products benefit the business

establish brand image

brand loyalty

good reputation

increase sales

attract new customers

what will happen if business doesn’t maintain quality

lose customers to competitors

replace faulty products = 1 costs

bad word of mouth

define quality control

is the use of specialist managers to check quality at the end of production regardless of whether it is a good/service

advantages of quality control

prevents defective products from reaching the customers

less training needed for workers in this aspect

disadvantages of quality control

high costs when scrapping/reworking defective products

costs of hiring specialist inspectors

doesn’t identify root cause of the problem

define quality assurance

employees checking for quality standards throughout each stage of the production process

advantages of QA

eliminates all faults/errors before moving to next stage

fewer customer complaints

no scrapping/reworking costs

disadvantages of QA

expensive to train employees

relies solely on employee commitment