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What is a Full Case View?
Represents a single case in Pega platform
optimized for almost any case or business option, the three-pane layout accommodates a lot of information (much of which is available without scrolling or moving to other views)
What is a Details View?
a default, OPTIONAL view that can render read-only case data such as important fields and other information.
By default, the view is configured to display primary fields
What is a Pulse View?
A default, optional view that allows users to post, view and reply to messages in the context of the current case.
Which view renders a form when users want to modify the case? This view includes important fields to update at any stage of the case.
Edit View
This view renders a form to capture the data that is necessary to create the case.
Create View
What is a list view?
Provides controls to efficiently configure a selection of cases of this case type with various behaviors. The default configuration is a selection that contains all open cases.
What are the benefits of using dynamic UI functionality
Real-time response to end-user behavior
Robust functionality available for most user interactions
reduced visual clutter on the screen
fewer full-age refreshes, resulting in improved UI responsiveness
What is a channel?
A messaging service, voice service, web portal or mobile portal
Customers interact with organizations through a variety of channels. They are created from templates with predefined layouts and navigation for application use and provide ways for users to interact with your application
allows create, view and edit of channel interfaces
T/F - Dashboards are customizable by end users, made up of widgets that summarize information, display operational information about an application and present consolidated KPIs from different sources
True
What is the difference between a landing page and a custom page?
Landing pages:
- created to build an application that matches the needs of users
- consists of fields, control and resources presented as images and text
Custom Pages:
- pega’s out-of-the-box landing pages
- built as part of the application
- not customizable by end users
