Consumer Rights and Responsibilities

These flashcards cover key vocabulary and concepts related to consumer rights and responsibilities.

Basic Consumer Rights

Entitlements that consumers should be aware of when purchasing goods or services.

Right to Satisfaction of Basic Needs

The right to have access to essential products and services like food, clothing, and healthcare.

Right to Safety

The right to receive safe and well-constructed products or services.

Right to be Informed

The right to access correct information about products or services.

Right to Choose

The right to select from a variety of quality items.

Right to be Heard

The right to have consumer interests represented in legislation and product development.

Right to Redress

The right to receive fair compensation for unsatisfactory goods or services.

Responsibility to Beware

The obligation to alert and question the price and quality of goods or services.

Responsibility to be Aware

The duty to gather information about products or services and stay updated.

Responsibility to Think Independently

The duty to make choices based on personal needs and wants.

Ethical Consumer

A consumer who avoids dishonest practices that harm the overall consumer community.

Guarantee

A promise from the seller to provide a remedy if the product or service is unsatisfactory.

Legal Guarantee

A guarantee mandated by law, usually for a minimum of two years.

Commercial Guarantee

A guarantee provided by the seller that can be valid for more than two years.

MCCAA

Malta Consumer and Competition Affairs Authority, responsible for handling consumer complaints.

European Consumer Centre (ECC)

An organization providing advice to consumers about their rights in the EU.

Seeking Redress

The process a consumer follows to file a complaint when dissatisfied with goods or services.

Consumer Claims Tribunal

A legal body where unresolved consumer disputes can be escalated for resolution.

Complaints and Conciliation Directorate

The MCCAA department that mediates between consumers and traders.

Consumer Education

The process of informing consumers about their rights and responsibilities.