MANAGEMENT REVIEWER COMMUNICATION

Communication (Daft)

The process by which information is to be exchanged and understood by two or more members of the organzizat

Communication (Robbins)

MODELS OF COMMUNICATION

encode, message, channel, decode, feedback

Encode

uses symbolods

Message

Tangible

Channel

the medium where the messages arto be sent

Decode

Happens when the message has already been sent and has to be interpreted by the receiver.

feedback

occurs usually when the receiver has already responded

Types of Communication Structure

Open Communication, Decentralized and Centralized Network

Open communication

refers to the sharing of all information across the organization across hierarchal and functional boundaries.

Decentralized Network

Refers to when all employees and managers communicate with each other to arrive at solutions and interventions together.

Centralized Network

Refers to when employees communicate through a single individual to solve problems

Channel Richness

the amount of information that can be transmitted during a communication episode.

Never use e-mail in the ff. Circumstances by…

Margie Warrell

Never use e-mail in the ff. Circumstances by… MARGIE WARRELL

● When you’re angry ● When your message may be misunderstood ● When you are cancelling or apologizing ● When you are rebuking or criticizing

Nonroutine messages -

ambiguous, concern novel events, can be misunderstood. - Need rich channels

● Routine Messages

- simple and straightforward (data, stats, announcement).

- Can be conveyed using low rich channels

Communicating with Candor

Uses I statements, facts over judgement, specific/clear

Asking builds…

trust, openness, stimulates the mind

Listening

the secret to effective communication

The Grapevine

Carries out workplace gossip