Principles of Management Ch 1-4

false

Creative task performance is an expected behavior limited to creative professions like designing and arts.

A. True B. False

false 

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

A. True B. False

false

Courtesy involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times.

A. True B. False

true 

Behaviors that fall under the "teamwork" can be called as examples of interpersonal citizenship behavior.

A. True B. False

false

Counterproductive behavior is defined as employee behaviors that unintentionally hinder organizational goal accomplishment.

A. True B. False

false

Gossiping represents communication that is rude, impolite, discourteous, and lacking in good manners.

A. True B. False

true

Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.

A. True B. False

false

People who engage in one form of counterproductive behavior do not usually engage in other forms.

A. True B. False

true 

One implication for job performance of the increase in service jobs would be that service work places a greater premium on high levels of citizenship behavior.

A. True B. False

false

Despite its popularity, 360 degree feedback is not well suited for developing employee talent.

A. True B. False

task performance

Charles finds an advertisement for the post of Accountant in a local newspaper. It mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities. These job descriptions most likely falls under

A. job withdrawal.

B. task performance.

C. counterproductive behavior.

D. citizenship behaviors.

E. organizational commitment.

creative task performance; routine task performance 

Riya has become famous creating new styles in Women's formal wear. Her assistants duplicate the pattern created by Riya, cut cloth pieces and sew them into a garment. The work done by Riya would fall under _____ whereas the work done by her assistants could be termed as _____ respectively.

A. Routine task performance; Creative task performance

B. Creative task performance; Counterproductive behavior

C. Citizenship behaviors; Counterproductive behavior

D. Counterproductive behavior; Creative task performance

E. Creative task performance; Routine task performance

adaptive task performance 

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of

A. citizenship behavior.

B. routine task performance.

C. job withdrawal.

D. counterproductive behavior.

E. adaptive task performance.

citizenship behavior

Relatively discretionary activities that contribute to the organization by improving the overall quality of the setting in which work takes place, is known as

A. creative task performance.

B. adaptive task performance.

C. counterproductive behavior.

D. citizenship behavior.

E. routine task performance.

interpersonal and organizational 

Citizenship behaviors can be divided into the two main categories of

A. intrapersonal and organizational.

B. interpersonal and intrapersonal.

C. organizational and political.

D. interpersonal and political.

E. interpersonal and organizational.

courtesy

Suzy keeps the other employees in her department informed about various issues that are relevant to them. This classifies under

A. helping.

B. courtesy.

C. sportsmanship.

D. civic virtue.

E. boosterism.

civic virtue 

Helen is often forced to participate in meetings and functions. The trait missing in her is

A. helping.

B. civic virtue.

C. sportsmanship.

D. voice.

E. boosterism.

boosterism 

The new trainee at the Little Italy restaurant was advised not to share the problems encountered daily, with his friends, to protect the good image of the restaurant, he should learn and practice the concept of _____ to become a good employee.

A. civic virtue

B. helping

C. voice

D. boosterism

E. sportsmanship

sabotage 

At ABC Coffee Roasters, employees learned that a few of them will be losing their jobs, and in response, they purposefully started to mix decafe beans in bags of regular beans and vice versa. This created serious customer service issues and the company lost major accounts. The action of the employees at ABC can be described as

A. theft.

B. incivility.

C. wasting resources.

D. sabotage.

E. political deviance.

wasting resources 

Edward is one of the four administrative assistants in the College of Business at Teach International University. Unfortunately, he accomplishes less than one-third the work as compared to the other assistants because he purposely works slowly. He also takes too many breaks. Identify the counterproductive behaviors he is exhibiting.

A. Incivility

B. Wasting resources

C. Harassment

D. Theft

E. Sabotage

gossiping 

Allison loves to be "in the know" and carries on casual conversations about other people in which the facts are not confirmed. Which type of counterproductive behavior is Allison demonstrating?

A. Substance abuse

B. Wasting resources

C. Political deviance

D. Personal aggression

E. Gossiping

sportsmanship

Scenario:

Family Diner


Sidra and Aric recently opened a local diner. The customers have been raving about both the food and the atmosphere. Being new in the business, Aric and Sidra are trying to get a handle on the employee issues facing them. Two days ago, Aric discovered that the cash register was short $80 and caught Jerome, a new hire, with the money. Cindy, the cook at the diner, arrived at work intoxicated three days in a row, which affected her cooking and resulted in several customer complaints. Aric also found Shawn, the dishwasher, making verbal remarks toward Cindy and touching her inappropriately. The only bright spot amongst employees was Neal. He maintained a good attitude with Cindy, Jerome, Shawn, and other co-workers even when they were annoying and the diner was having problems. Aric and Sidra decided to have an employee meeting to address the issues before things get worse.

Neal appears to be exhibiting which of these behaviors?

A. Sportsmanship


B. Political deviance


C. Personal aggression


D. Boosterism


E. Civic virtue

political deviance

Scenario:

Family Diner


Sidra and Aric recently opened a local diner. The customers have been raving about both the food and the atmosphere. Being new in the business, Aric and Sidra are trying to get a handle on the employee issues facing them. Two days ago, Aric discovered that the cash register was short $80 and caught Jerome, a new hire, with the money. Cindy, the cook at the diner, arrived at work intoxicated three days in a row, which affected her cooking and resulted in several customer complaints. Aric also found Shawn, the dishwasher, making verbal remarks toward Cindy and touching her inappropriately. The only bright spot amongst employees was Neal. He maintained a good attitude with Cindy, Jerome, Shawn, and other co-workers even when they were annoying and the diner was having problems. Aric and Sidra decided to have an employee meeting to address the issues before things get worse.

Jerome exhibited which of these behaviors? 


A. Production deviance


B. Personal aggression


C. Property deviance


D. Political deviance


E. Boosterism

production deviance

Scenario:

Family Diner


Sidra and Aric recently opened a local diner. The customers have been raving about both the food and the atmosphere. Being new in the business, Aric and Sidra are trying to get a handle on the employee issues facing them. Two days ago, Aric discovered that the cash register was short $80 and caught Jerome, a new hire, with the money. Cindy, the cook at the diner, arrived at work intoxicated three days in a row, which affected her cooking and resulted in several customer complaints. Aric also found Shawn, the dishwasher, making verbal remarks toward Cindy and touching her inappropriately. The only bright spot amongst employees was Neal. He maintained a good attitude with Cindy, Jerome, Shawn, and other co-workers even when they were annoying and the diner was having problems. Aric and Sidra decided to have an employee meeting to address the issues before things get worse.

Cindy's behavior can be classified as which of these? 


A. Property deviance


B. Personal aggression


C. Boosterism


D. Political deviance


E. Production deviance

personal aggression 

Scenario:

Family Diner


Sidra and Aric recently opened a local diner. The customers have been raving about both the food and the atmosphere. Being new in the business, Aric and Sidra are trying to get a handle on the employee issues facing them. Two days ago, Aric discovered that the cash register was short $80 and caught Jerome, a new hire, with the money. Cindy, the cook at the diner, arrived at work intoxicated three days in a row, which affected her cooking and resulted in several customer complaints. Aric also found Shawn, the dishwasher, making verbal remarks toward Cindy and touching her inappropriately. The only bright spot amongst employees was Neal. He maintained a good attitude with Cindy, Jerome, Shawn, and other co-workers even when they were annoying and the diner was having problems. Aric and Sidra decided to have an employee meeting to address the issues before things get worse.

Shawn's behavior can be categorized as which of these? 


A. Production deviance


B. Personal aggression


C. Property deviance


D. Political deviance


E. Boosterism

true

"My organization gave me my start . . . they hired me when others thought I wasn't qualified." This is an example of normative commitment.

A. TRUE B. FALSE

false

The erosion model suggests that employees who have direct linkages with leavers will themselves become more likely to leave.

A. TRUE B. FALSE

false

Employees who feel a sense of continuance commitment identify with the organization, accept that organization's goals and values, and are more willing to exert extra effort on behalf of the organization.

A. TRUE B. FALSE

false

Voice is defined as a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement.

A. TRUE B. FALSE

true

Sometimes neglect can be even more costly than exit because it is not as readily noticed.

A. TRUE B. FALSE

false

Lone wolves possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs.

A. TRUE B. FALSE

false 

Socializing indicates an intentional desire on the part of the employee to look like he/she is working, even when not performing work tasks.

A. TRUE B. FALSE

true 

The "white, male-dominated" workforce is becoming a thing of the past.

A. TRUE B. FALSE

false

As the nature of the employee - employer relationship has changed, secure employment has overtaken opportunities for development on the list of employee priorities.

A. TRUE B. FALSE

false

From a continuance commitment perspective, employer strategies could center on increasing the bonds that link employees together to prevent withdrawal.

A. TRUE B. FALSE

continuance commitment 

Bianca Bentley has been a loyal employee for the past 25 years at Anthony International. However, Bianca does not enjoy her job any more and has been receiving several offers and inquiries from head hunters for other interesting jobs. Bianca feels that she should stay at Anthony International because her pension benefits increases during her later years of service as opposed to her initial years of service at Anthony International. This is an example of

A. continuance commitment.

B. affective commitment.

C. ethical commitment.

D. normative commitment.

E. social influence.

affective 

Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors.

A. normative

B. skill-based

C. affective

D. obligation-based

E. continuance

becoming a charitable organization 

The factors that increase continuance commitment are as follows, except:

A. total amount of time, effort, and energy invested in one's job.

B. lack of employment alternatives.

C. level of embeddedness.

D. becoming a charitable organization.

E. work satisfaction.

exit; neglect 

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _____ or _____.

A. exit; neglect

B. loyalty; neglect

C. neglect; voice

D. exit; voice

E. exit; influence

physical 

Missing meetings is a _____ form of withdrawal.

A. psychological

B. physical

C. cultural

D. corporate

E. social

psychological withdrawal

Which of these consists of actions that provide a mental escape from the work environment?

A. Physical withdrawal

B. Organizational commitment

C. Psychological withdrawal

D. Erosion model

E. Social influence model

socializing 

_____ refers to the verbal chatting about non-work topics that goes on in cubicles and offices or at the mailbox or vending machines.

A. Tardiness

B. Moonlighting

C. Daydreaming

D. Socializing

E. Cyber loafing

daydreaming 

Nikki appears to be working, but is actually distracted by random thoughts or concerns. Nikki is experiencing

A. moonlighting.

B. cyber loafing.

C. socializing.

D. tardiness.

E. daydreaming.

looking busy 

All the following are "exit" withdrawal behaviors except:

A. tardiness.

B. missing meetings.

C. long breaks.

D. looking busy.

E. absenteeism.

progression 

Paul is overheard saying, "I just don't have any respect for my employer anymore. In the beginning, I'd daydream a bit during work or socialize with my colleagues. As time went on, I began coming in late or taking a long lunch. Lately I've been staying home altogether, and I'm starting to think I should just quit my job and go somewhere else." Paul is summarizing the _____ model of withdrawal.

A. independent forms

B. compensatory forms

C. progression

D. monetary

E. nominal

having a diverse work force

Following are the methods which are used to improve levels of commitment of the employees towards the organization except:

A. increasing the bonds between employees.

B. carrying out charitable activities.

C. create a salary and benefits package that creates a financial need to stay.

D. provide various training and development opportunities for employees.

E. having a diverse work force.

a lone wolf

Scenario: Listen International

Ajay was recently added to the marketing team at Listen International. He will be starting at the company in two weeks. Ajay has had the reputation of being an expert in ad campaigns and catching the nerve of the target audiences, however, he also has the reputation of not getting along with anyone. He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Ajay joining the team, she turned in her resignation. Ashton, another team member, called Ajay and held a lunch meeting to express all the team members' concerns and reason with Ajay to smooth things before he formally joins the team. Amber indicated that if the organization and the team is going to be benefiting from Ajay's expertise, it doesn't matter whether she likes it or not and how unhappy she is about this decision, she is willing to maintain her full effort levels and work with Ajay. She doesn't have the expertise that Ajay has but she is committed to Listen International and its success. It should be very interesting the day Ajay formally joins the team.

Ajay can be described as

A. a star.

B. a lone wolf.

C. a citizen.

D. an apathetic.

E. a fossil.

exit

Scenario: Listen International

Ajay was recently added to the marketing team at Listen International. He will be starting at the company in two weeks. Ajay has had the reputation of being an expert in ad campaigns and catching the nerve of the target audiences, however, he also has the reputation of not getting along with anyone. He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Ajay joining the team, she turned in her resignation. Ashton, another team member, called Ajay and held a lunch meeting to express all the team members' concerns and reason with Ajay to smooth things before he formally joins the team. Amber indicated that if the organization and the team is going to be benefiting from Ajay's expertise, it doesn't matter whether she likes it or not and how unhappy she is about this decision, she is willing to maintain her full effort levels and work with Ajay. She doesn't have the expertise that Ajay has but she is committed to Listen International and its success. It should be very interesting the day Ajay formally joins the team.

Amanda's reaction can be described as

A. voice.

B. neglect.

C. loyalty.

D. exit.

E. honesty.

voice 

Scenario: Listen International

Ajay was recently added to the marketing team at Listen International. He will be starting at the company in two weeks. Ajay has had the reputation of being an expert in ad campaigns and catching the nerve of the target audiences, however, he also has the reputation of not getting along with anyone. He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Ajay joining the team, she turned in her resignation. Ashton, another team member, called Ajay and held a lunch meeting to express all the team members' concerns and reason with Ajay to smooth things before he formally joins the team. Amber indicated that if the organization and the team is going to be benefiting from Ajay's expertise, it doesn't matter whether she likes it or not and how unhappy she is about this decision, she is willing to maintain her full effort levels and work with Ajay. She doesn't have the expertise that Ajay has but she is committed to Listen International and its success. It should be very interesting the day Ajay formally joins the team.

Ashton's reaction can be described as

A. voice.

B. neglect.

C. loyalty.

D. exit.

E. honesty.

a citizen 

Scenario: Listen International

Ajay was recently added to the marketing team at Listen International. He will be starting at the company in two weeks. Ajay has had the reputation of being an expert in ad campaigns and catching the nerve of the target audiences, however, he also has the reputation of not getting along with anyone. He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Ajay joining the team, she turned in her resignation. Ashton, another team member, called Ajay and held a lunch meeting to express all the team members' concerns and reason with Ajay to smooth things before he formally joins the team. Amber indicated that if the organization and the team is going to be benefiting from Ajay's expertise, it doesn't matter whether she likes it or not and how unhappy she is about this decision, she is willing to maintain her full effort levels and work with Ajay. She doesn't have the expertise that Ajay has but she is committed to Listen International and its success. It should be very interesting the day Ajay formally joins the team.

Amber can be described as

A. a star.

B. a lone wolf.

C. a citizen.

D. an apathetic.

E. a fossil.

true

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

A. True B. False

true

Satisfaction with the work itself is the single strongest driver of overall job satisfaction

A. True B. False

false

Variety is the degree to which the job provides freedom, independence, and discretion to the individual performing the work.

A. True B. False

false

Moderate to strong correlation between the five core job characteristics and job satisfaction indicates all employees want more variety, more autonomous and significant jobs.

A. True B. False

false

Sam is high school dropout who works with manually operated machines at JJ Engineering Works. He does not have the required skills or knowledge to work on the latest computer numerically controlled (CNC) machines. But letting him work on these CNC machines, will provide him more autonomy and variety and would therefore increase his job satisfaction.

A. True B. False

true

For an individual with high growth need strength, there is a strong positive correlation between satisfaction with the work itself and levels of the five core job characteristics.

A. True B. False

false 

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.

A. True B. False

true

According to the affective events theory, affective reactions are reactions that can influence work attitudes behaviors.

A. True B. False

true

Research shows that job satisfaction is one of the strongest predictors of life satisfaction.

A. True B. False

true

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

A. True B. False

uncommon 

Workplace surveys suggest that satisfied employees are becoming more and more

A. uncommon.

B. widespread.

C. expensive.

D. aloof.

E. elusive.

pay 

Sally is getting established in her career and starting a family. Which of the following work value categories would be her most important concern?

A. Altruism

B. Pay

C. Status

D. Achievement

E. Environment

dissatisfaction = (Vwant - Vhave) X (Vimportance)

According to the value-percept theory, the relation between Dissatisfaction, Value importance and Value (want) is given by

A. Dissatisfaction = (Vwant – Vperceive) X (Vimportance)

B. Dissatisfaction = (Vwant – Vhave) / (Vimportance )

C. Dissatisfaction = (Vwant – Vhave) + (Vimportance)

D. Dissatisfaction = (Vwant – Vhave) X (Vimportance)

E. Dissatisfaction = (Vwant – Vperceive) / (Vimportance)

major; important 

In value-percept theory, the strongest sense of dissatisfaction is created when there are _____ differences between wants and haves and when the value in question is ______.

A. minor; irrelevant

B. major; irrelevant

C. minor; important

D. major; important

E. no; critical

supervision satisfaction 

If the executives wait to receive bonuses until everyone else in the organization has received one, _____ is likely to increase.

A. satisfaction gap

B. promotion satisfaction

C. supervision satisfaction

D. coworker satisfaction

E. satisfaction with the work itself

satisfaction with the work itself

The Woodhouse is a company, where employees' skills are assessed and growth opportunities are provided for skilled employees. This will likely increase

A. pay satisfaction.

B. promotion satisfaction.

C. supervision satisfaction.

D. coworker satisfaction.

E. satisfaction with the work itself.

coworker satisfaction, supervision satisfaction, and satisfaction with the work itself

Best Consultants is an HR consulting company. They specialize in improving job satisfaction of employees. To achieve this in very short time and to take up many projects, they can only concentrate on three factors so as to deliver results effectively. Which set of three factors would you suggest?

A. Pay satisfaction, promotion satisfaction and supervision satisfaction

B. Promotion satisfaction, coworker satisfaction and satisfaction with the work itself

C. Supervision satisfaction, satisfaction with the work itself and pay satisfaction

D. Coworker satisfaction, supervision satisfaction and satisfaction with the work itself

E. Satisfaction with the work itself, promotion satisfaction and pay satisfaction

meaningfulness of work 

According to the Job Characteristics theory, the psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as

A. responsibility for outcomes.

B. knowledge of results.

C. meaningfulness of work.

D. variety.

E. identity.

variety 

Jeff Thomas is the CEO of a small company. A day in his life could have the following: Meetings with heads of the company; Interviewing new people; Giving interviews to a business magazine; Attending presentations and seminars in different countries; But the next day his scheduler might not have these at all. According to the job characteristics theory, this could be classified under

A. significance.

B. autonomy.

C. meaningfulness of work.

D. variety.

E. identity.

autonomy

When your job provides _____, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

A. feedback

B. autonomy

C. variety

D. significance

E. identity

growth need strength 

According to the job characteristics theory, if employees lack _____ more variety and autonomy should not increase their satisfaction very much.

A. accountability

B. commitment

C. agreeableness

D. growth need strength

E. professionalism

rational and emotional 

Job satisfaction reflects what you think and feel about your job and consists of _____ components.

A. rational

B. emotional

C. rational but not emotional

D. emotional but not rational

E. rational and emotional

job duties and pay given to comparable colleagues 

Scenario

John Jackson was hired as the manager supervising 24 employees at Jamming Jacks, Inc. (JJI). Since his hiring, John has been observing that all of his employees are not necessarily happy and satisfied. Jessica, one of John's senior employees has been concerned about John's competence and his communication. John wants to ensure that employees do not leave JJI over the pay dissatisfaction and believes that he needs to fix the two critical components that most employees base their desired pay decisions on. In John's opinion, pay is the single most important driver of job satisfaction. Given that you have been reading this chapter on job satisfaction may be you can help clarify some issues for John at JJI.

Which are the two critical components that John needs to address?

A. Job duties and pay given to comparable colleagues

B. Employees' monthly expenses and pay given to comparable colleagues

C. Employees' monthly expenses and their job duties

D. Employees' needs not wants and pay given to comparable colleagues

E. Employees' luxury expenses and pay given in other companies

supervision satisfaction

Scenario

John Jackson was hired as the manager supervising 24 employees at Jamming Jacks, Inc. (JJI). Since his hiring, John has been observing that all of his employees are not necessarily happy and satisfied. Jessica, one of John's senior employees has been concerned about John's competence and his communication. John wants to ensure that employees do not leave JJI over the pay dissatisfaction and believes that he needs to fix the two critical components that most employees base their desired pay decisions on. In John's opinion, pay is the single most important driver of job satisfaction. Given that you have been reading this chapter on job satisfaction may be you can help clarify some issues for John at JJI.

Under which of these does Jessica's concerns fall under?

A. Pay satisfaction

B. Promotion satisfaction

C. Supervision satisfaction

D. Coworker satisfaction

E. Satisfaction with the work itself

satisfaction with the work itself

Scenario

John Jackson was hired as the manager supervising 24 employees at Jamming Jacks, Inc. (JJI). Since his hiring, John has been observing that all of his employees are not necessarily happy and satisfied. Jessica, one of John's senior employees has been concerned about John's competence and his communication. John wants to ensure that employees do not leave JJI over the pay dissatisfaction and believes that he needs to fix the two critical components that most employees base their desired pay decisions on. In John's opinion, pay is the single most important driver of job satisfaction. Given that you have been reading this chapter on job satisfaction may be you can help clarify some issues for John at JJI.

If John is truly interested in improving the strongest driver of job satisfaction, based on your reading of the chapter, which one would you recommend?

A. Pay satisfaction

B. Promotion satisfaction

C. Supervision satisfaction

D. Coworker satisfaction

E. Satisfaction with the work itself