Effective Communication Skills Flashcards

Vocabulary flashcards covering effective communication concepts, speaking and listening strategies, the 7 C's framework, communication breakdown, and types of noise.

Effective Communication

The ability not only to talk, but also to listen and understand others, interpret body language, and know the best ways to get points across.

Listening

An integral part of the process of communication that is a process in itself, complex and active rather than simple or passive.

Active Listening

A mode of listening evident when one remembers, repeats, paraphrases, or responds accurately and appropriately.

THE 7 C's CHECKLIST

A list of principles ensuring effective communication through seven key standards: Clear, Correct, Complete, Concrete, Concise, Considered, and Courteous.

Completeness

A 7 C's principle stating that communication must be complete and contain all necessary information.

Conciseness

A 7 C's principle focusing on eliminating wordiness and being direct or straight to the point.

Consideration

A 7 C's principle described as 'stepping into the shoes of others' to understand their perspective.

Concreteness

A 7 C's principle requiring communication to be particular and clear rather than fuzzy and general.

Courtesy

A 7 C's principle involving respect for the culture, values, and beliefs of receivers.

Clearness

A 7 C's principle requiring the use of simple and specific words in communication.

Correctness

A 7 C's principle ensuring that there are no grammatical errors in communication.

Communication Breakdown

An event that occurs when a message or feedback is not sent or received properly in the sender's intended way, or is not received altogether.

Noise

The overarching cause of communication breakdowns, categorized into four types: physical, psychological, physiological, and semantic.

Physical Noise

Noise coming from the environment, such as a distracting visual aid, unbearable weather, or extraneous sounds.

Psychological Noise

Noise originating from the emotional state, mental state, and psychological makeup of a person, such as depression, anger, or suspicions.

Physiological Noise

Bodily conditions that compromise a person's ability to send or receive messages, such as hunger or a headache.

Semantic Noise

Distractions related to the meaning of words that distort or mask a message, such as foreign languages, limited vocabulary, or differing word interpretations.

Zig Ziglar

The speaker quoted for stating that effective communication begins with mutual respect and inspires and encourages others to do their best.