What Distinguishes Management From Leadership?

multiculturalism

refers to pluralism and respect for diversity in the workforce

inclusion

the degree to which an organization’s culture respects and values diversity

manager

a person who supports the work efforts of other people

effective manager

helps other people achieve both high performance and job satisfaction

task performance

the quantity and quality of work produced

job satisfaction

a positive feeling about one’s work and work setting

four functions of management

planning, organizing, leading, and controlling

planning

sets objectives and identifies the actions needed to achieve them

organizing

divides up tasks and arranges resources to accomplish them

leading

creates enthusiasm to work hard to accomplish tasks successfully

controlling

ensuring that things go well by monitoring performance and taking corrective action as necessary

interpersonal roles

involve working directly with other people, hosting and attending official ceremonies (figurehead), creating enthusiasm and serving people’s needs (leader), and maintaining contacts with important people and groups (liaison).

informational roles

involve managers exchanging information with other people, seeking relevant information (monitor), sharing it with insiders (disseminator), and sharing it with outsiders (spokesperson).

decisional roles

involve making decisions that affect other people, seeking problems to solve and opportunities to explore (entrepreneur), helping to resolve conflicts (disturbance handler), allocating resources to various uses (resource allocator), and negotiating with other parties (negotiator).

skill

an ability to turn knowledge into effective action

technical skill

an ability to perform specialized tasks

human skills

comprise the ability to work well with other people

emotional intelligence

the ability to manage oneself and one’s relationships effectively

social capital

capacity to get things done due to relationships with other people

conceptual skill

ability to analyze and solve complex problems

immoral manager

chooses to behave unethically

amoral manager

fails to consider the ethics of a decision or behavior

moral manager

makes ethical behavior a personal goal

ethics mindfulness

an enriched awareness that causes one to consistently behave with ethical consciousness