MAN3302 UCF FINAL

All of the following statements are true of human resource management EXCEPT:

In modern organizations, it is primarily an administrative function performed by entry-level staff..

According to your course preparation materials, which HRM function is defined as, "Maintaining and cultivating relationships with labor unions and other collectives, and their members"?

Industrial relations

An important HRM function is designing and administering employee rewards. Which of the following statements is most true of organizational rewards?

Rewards can take many more forms than just financial.

The largest number of employees is employed by C3PO in which department?

Warehousing/Logistics

Which of the following most accurately represents the number of people employed by C3PO?

About 900

Your course preparation materials provide evidence that C3PO is experiencing all of the following problems EXCEPT:

Widespread sexism throughout the organization.

Which of the following items is most likely sold by C3PO?

Pirate eye patches

Which of the following companies is among C3PO's largest customers?

Oriental Trading Company

According to Dr. Boyd in the TED talk you watched, the human brain changes in all of the following ways to support learning EXCEPT:

Changes in the number of brain cells (neurons) that are present in the brain

According to Dr. Boyd in the TED talk you watched, what is the most important factor in maintaining the neuroplasticity of your brain, or the ability of your brain to change and adapt?

Your behavior

According to your class preparation materials, all of the following are ways that current and future HR leaders can be most effective EXCEPT:

Standardize the treatment of all employees to take advantage of consistency and economies of scale.

All of the following functions of human resource management fall within the scope of "talent management"; the attraction, development, motivation, and retention of high-performing employees, EXCEPT:

Industrial relations

The use of Human Resource Information Systems (HRIS) is most closely related to which human resource management function?

Administrative responsibilities

All of the following are reasons why job analyses are conducted EXCEPT:

To determine whether jobs incorporate the organizational mission

Which of the following is a disadvantage of the observational method of conducting a job analysis?

Cognitive activity cannot be directly measured.

Which step should be performed the LATEST in the job analysis process?

Data collection

All of the following are types of information collected during the job analysis process EXCEPT:

Job specifications

For which job analysis method would training of the job analyst be MOST important?

Observational method

Which job analysis method would be most helpful if you needed to collect a lot of information about many different jobs from many incumbents in a fairly short period of time?

A combination of surveys, observations, and follow up interviews

All of the following are problems that need to be overcome to effectively conduct job analyses EXCEPT:

Focusing on a specific purpose of the job analysis

Which challenge of conducting job analyses would most likely be even more problematic if jobs in your organization changed very frequently?

Performing job analyses is very time-consuming.

Which of the following types of job information would most likely be included in the job specification section?

Required certificates and licenses

All of the following federal employment laws protect the rights of employees to be from discrimination in their compensation EXCEPT:

Affordable Care Act

Which of the following statements most accurately describes the basic protection afforded by the Equal Pay Act of 1963?

Male and female employees performing substantially the same work in the same establishment must be paid equally.

A large, successful law firm hired an attorney with a fairly severe eyesight limitation. To allow the new attorney to do her work effectively, the firm spent $3,500 to purchase a computer monitor with a special screen. According to the Americans with Disabilities Act, this action by the law firm is known as what?

A reasonable accommodation

All of the following are protected characteristics of employees under federal EEO laws and cannot be used as a basis for making employment decisions EXCEPT:

Being under 40 years old

EEOC guidelines define quid pro quo sexual harassment as:

A link between specific employment outcomes and an employee's granting of sexual favors

Which of the following laws prohibit discrimination based on race, color, religion, sex or national origin in any term, condition, or privilege of employment?

Title VII of the 1964 Civil Rights Act

In addition to those protections afforded by Title VII of the 1964 Civil Rights Act, Florida EEO statutes prohibit employment discrimination on the basis of:

All of the other answers are correct.

All of the following are protected characteristics under federal equal employment laws EXCEPT:

Marital status

Which of the following is a racial characteristic that is protected from being used as a basis for employment decisions under federal EEO laws?

All of the other answers are correct.

Which of the following characteristics was the MOST RECENT to be protected against employment-related discrimination under federal law?

Disability status

Which of the following contained the provisions that established the Equal Employment Opportunity Commission?

The 1964 Civil Rights Act

The Equal Employment Opportunity Commission recognized sexual harassment as an unlawful form of sex-related discrimination in:

1980

Which of the following most accurately represents the percentage of all EEOC complaints related to disability discrimination?

20 percent

Which of the following most accurately describes the conditions under which an agency (i.e. company or organization) can be held liable for an instance of illegal sexual harassment?

When a management or high-ranking official illegally harasses an employee, even if the agency did not know about the harassment.

According to the Affordable Care Act (ACA), employers with more than 50 full-time equivalent employees must either provide affordable health care to their employees or do what?

Pay a financial penalty to the federal government

If you observe a violation of the Occupational Safety and Health Act in your workplace, which agency of the federal government should you call to report it?

The Department of Labor

Which federal law is designed to provide employees temporary job security when faced with certain health-care related responsibilities that preclude them from working.

Family and Medical Leave Act

Answering "Yes" to which of the following questions would indicate that a worker is probably an employee?

Are the worker's services so important that they have become a necessary part of the business?

Answering "Yes" to which of the following questions would indicate that a worker is probably an independent contractor?

Can the worker make a profit or loss as a result of the work, apart from the money earned for the project?

Which employment doctrine allows employers to increase or reduce wages and alter benefits offered to workers without notice?

At-will employment

Which employment doctrine allows employees to quit employment at any time without cause and without providing a reason?

At-will employment

Which employment doctrine allows employees to benefit from the employment agreement bargained by the union that represents them without having to pay union dues or join the union?

Right to work

All of the following employment issues are addressed in the Fair Labor Standards Act EXCEPT:

Equal pay across genders

Which federal employment law codifies the rules to be used by organizations in determining whether their employees are "exempt" or "non-exempt"?

Fair Labor Standards Act

All of the following situations would make an employee eligible for leave under the Family and Medical Leave Act EXCEPT:

A minor injury suffered on the job

Which federal employment law makes it illegal for an employer to discriminate against an employee based on her or his union affiliation or activities?

National Labor Relations Act

All of the following are provisions of the National Labor Relations Act EXCEPT:

Employers should provide workplaces that are free from foreseeable safety and health hazards.

A legal provision that protects employees who report their employers' unlawful practices is known as what?

A whistleblower law

According to the Fair Labor Standards Act, what is the rate of pay that must be paid to non-exempt employees for hours worked over 40 in a work week?

One and one-half times the regular rate

Which of the following recruitment sources is most likely to yield applicants who are good fits with the organizational culture of your marketing firm?

Referrals from current employees

Which of the following recruitment methods is most likely to yield candidates who lack applied organizational experience but have formal training in the field and are knowledgeable about the latest industry trends?

College recruiting

Which federal law requires organizations to ensure that people they employ are legally eligible to work in the United States?

Immigration Reform and Control Act

Your organization has 2 openings for social media marketing specialists. Which of the following circumstances would best support a decision to recruit internally for these positions?

Your specialists will need to work closely with your sales and production teams.

Which of the following is a typical benefit of recruiting employees from outside the organization?

Greater variety of ideas and perspectives introduced to the organization

Which of the following is an internal factor that affects an organization's recruitment strategy?

Company expansion plans

Which of the following is an external factor that affects an organization's recruitment strategy?

Removal of a competitor from the market

Which of the following would most likely be an effect of low unemployment on organizations' recruitment strategies and activities?

Organizations may need to widen the variety of sources used for recruiting.

Which recruitment source makes it most easy for an organization trying to attract applicants to create a buzz about the organization, share stories of successful employees, and market an interesting organizational culture?

Social media

Using which recruitment source would be most likely to raise concerns of nepotism in an organization?

Referrals

A specific job description for an organization in Des Moines, Iowa, appropriately lists the ability to read and write standard English as a requirement for performing the job. When recruiting for this position, the organization lists a high school diploma or the equivalent as a job requirement on its position announcements. Historically, this has resulted in all people hired for this position being of Caucasian descent, even though the local labor market has hundreds of potential applicants of non-Caucasian descent who can read and write English but don't possess a high school diploma or the equivalent. Which of the following phrases best describes this situation?

Disparate impact

Which of the following is a benefit to organizations from using a temporary staffing firm to replace employees?

Those workers are not added to the organization's payroll.

Your historic yield ratio when calculating the number of interviews conducted from your applicant pool for driver positions is 1:8. You then change the content of your position announcement to more accurately reflect your company's culture and change the placement of the announcement from Career Builder to LinkedIn Jobs. Which of the following yield ratios would be the best indicator that these changes resulted in more qualified candidates applying for your driver positions?

1:3

Which of the following statements is true of yield ratios when used to measure the effectiveness of an organization's recruitment and selection process?

Yield ratios are most informative when compared to similar ratios collected over time.

According to the data presented below, which yield ratio best describes the relationship between offers and hires?

1:3

Which of the following statments most accurately describes the relationship between the recruiting costs of large versus small organizations?

Small organizations typically spend more per hire to fill open positions.

Cost-per-hire (CPH) is a metric commonly used to evaluate an organization's recruiting efforts. Which of the following would most likely reduce an organization's CPH?

The organization's human resource management team decides to perform all recruiting functions instead of using staffing agencies.

HAHAHAHAH easter egg

69 Heh special number ( ͡° ͜ʖ ͡°)

You work in the human resource department of Darden, Inc., a company that owns many restaurant chains, all of which typically experience high turnover every year, no matter how you have tried changing the compensation and management systems. Which of the following is the best strategy to reduce your recruitment costs?

Adopt a very low cost recruitment strategy, like referrals, even though this results in low-performing employees.

Which of the following is a qualitative metric used to evaluate the success of recruitment activities?

Hiring manager satisfaction

Which of the following metrics used to evaluate the success of recruitment activities would be least likely to be affected by raising the starting compensation for an open position?

Source of hire

As opposed to hiring external candidates, which of the following is an advantage of hiring internal candidates for open positions within your organization?

It reduces orientation costs.

What is the typical role of human resource managers in the selection process?

To define the steps in the process and guide hiring managers through them

Which of the following is an advantage or hiring an internal candidate for a position?

It can improve the morale of the current employees.

What type of selection test measures candidates' current knowledge of a subject?

An achievement test

At XYZ Fitness, successful candidates for personal trainers must first have a bachelor's degree in a related field and then they must pass a physical fitness test to move to the personal interview stage of the selection process. This is an example of what type of selection process?

A multiple hurdle model

According to the video, "The Selection Process", which step in the selection process is characterized by determining if candidates meet the minimum qualifications for performance of a job?

Screening

Which of the following selection instruments would be most useful in predicting employee performance in your organization?

A personality test that has a -.69 validity coefficient with performance appraisal scores

Which of the following selection activities typically has the highest predictive validity with respect to on-the-job performance?

Assessment centers

Which of the following is a method of assessing the reliability of your interview process?

Compare the ratings given to candidates by multiple interviewers

When assessing the criterion-related validity of a selection instrument, what is the typical criterion to which the participants' performance on the instrument is compared?

Some measure of individual job performance of the participants

A selection process includes an assessment of candidates' work ethic, but those involved in administering the selection process have different ideas regarding exactly what will be used to measure this characteristic. This situation is most likely to adversely affect what characteristic of this selection system?

The reliability of the system

Which of the following actions is most likely to improve the validity of a selection instrument?

Ensure that interview questions use common language so candidates understand what is being asked.

Ensure that interview questions use common language so candidates understand what is being asked.

Honesty tests

One of your employees has twice sent somewhat sexually inappropriate jokes via email to the entire office. Which of the following would be the best evidence that training might be an appropriate intervention to solve this problem?

The employee is from a culture that has very different standards regarding what is sexually appropriate in the workplace.

Your office staff will be using a new electronic calendaring system designed to make it easier for them to share their schedules with each other. Which of the following data collection methods would most effectively assess whether your employees have a lack of skill with regard to this system?

Perform a work sample test in which each employee is asked to accurately schedule an upcoming meeting using the new system.

What is the primary purpose of conducting a training needs analysis?

To identify the causes of a performance gap and those who should attend training

In the videos about training needs analysis you watched to prepare for class, all of the following were used as sources of information about employees' current performance EXCEPT

Job descriptions

The ability to provide instructional consistency by offering the same training content to employees worldwide was suggested in your class preparation materials as an advantage of which training method?

E-Learning

Which of the following training methods would be most useful when a trainer needs to deliver a limited amount of information to a large number of participants in a short period of time?

Lectures

Which of the following causes of a performance gap on the part of employees is most definitely NOT appropriately addressed with a training intervention?

A lack of motivation

Your performance gap analysis shows that the primary reason your customer service representatives are not resolving customer complaints within the prescribed 10 minutes is a slow, glitchy software program used to document customer complaints and their solutions. This performance gap cause is most appropriately categorized as:

An environmental issue

Your performance gap analysis shows that the primary reason your customer service representatives are not following their scripts when interacting with customers is that they're evaluated only on the number of calls answered, not the outcome of those calls. This performance gap cause is most appropriately categorized as:

A managerial issue

Which of the following is the most accurate description of the priority that training should have in treating employee performance problems?

Training may be an appropriate solution if other, less expensive and time-consuming, interventions are ineffective.

Learning objectives and performance objectives should be in alignment with the overall organizational mission and strategy. To which element of the SMART acronym does this description of an effective learning objective refer?

R - Relevant

Which of the following is an example of a result of employee performance (measured by a standard), rather than an action that an employee takes (measured by a performance dimension)?

Cost per hire of an HR team's latest selection project

According to an article you read about how to write SMART learning objectives, all of the following are necessary to write specific, measurable, relevant, and time-framed objectives EXCEPT:

Consider the lowest skill/understanding level of the participants and write your objective to move them to the next level.

Which level of training evaluation addresses the question, "To what extent did trainees improve their knowledge and skills?"

Learning level

According to the materials on transfer of training that you read for class, all of the following are things you should consider when trying to engineer transfer into your training programs EXCEPT::

Whether any significant learning took place during the training