MNGT 360B - Exam Culture Shock

The most serious financial issue

customer retention

____ % of employees aren't longing for the workplace to return, only CEOs are

90

employees don't want a policy on how many days to work in person they want

complete freedom to choose

Who said: "our comforting conviction that the world makes rests on a secure foundation: our almost unlimited inability to ignore the ignorant"

Daniel Kahneman

What crisis does the business media not acknowledge

customer

your sales go up or down to a certain degree based on every single

human interaction

The Gallup Path

-Great Manager

-Strengths to Role

-Engaged Employees

-Engaged Customers

-Revenue Growth

-Earnings Increase

-Stock Increase

Great Manager vs Average

great at putting people in roles they will naturally excel in

& act as a coach

most important habit of a great manager

1 meaningful conversation each week with each team member

what is a meaningful conversation

focusing on the employee's goals

factors for performance in fully remote work

-commute time

-wellbeing

-flexibility for family

-productivity

-fewer distractions

task autonomy

creativity and innovation increase when employees are able to choose how and when they complete their work

endowment effect

when ownership increases the value of an item

learned helplessness

people accepting the norm because they think they can't change it

commutes of 45min+ are linked to

overall poorer wellbeing, daily mood, and, and health

total amount of time socializing matters less than

the event itself

the way to decide inperson vs remote with the highest engagement

my team decides together

employees crave ___ but they also want ___

autonomy; clarity

work life splitters

a 9-5 where work and life are separate

work life blenders

a 9-5 where work and life are blended throughout the day

people with more vacation time report

higher levels of wellbeing

those who work 6 days

highest burnout

lowest wellbeing

highest active disengagement

Those who work 5 days

highest engagement

lowest burnout

Those who work 4 days

lowest active disengagement

higher burn out than 5 day

Anthony Klotz

predicted the great resignation in 2021

clarity and coworker relationships

are even more important after the pandemic

1 in ___ employees feel their employer cares about them

4

the best run organizations build a culture where employees

feel like leadership genuinely cares about them

Who said: "why do we create organizations as if people naturally shrink responsibility, do only what is required, resist learning, and can't be trusted to do the right thing"

Abram Maslow

Six Sigma

A business process for improving quality, reducing costs, and increasing customer satisfaction

Who created the X and Y theory?

Douglas McGregor

X Theory

Employees hate work and need to be encouraged to work

Y Theory

In this theory, the manager believes that employees are creative and willing to work

process efficiency

find defects correct weaknesses

____ developed quickly throughout the industrial revolution but _____ didn't

human progress; human development

Who predicted the Information age, coined the term knowledge worker, and developed management by objectives (MBO)

Peter Drucker

Who created the hierarchy of needs and was a founder of positive psychology

Abraham Maslow

Who were the Strengths Pioneers

Peter Drucker, Abraham Maslow, and Don Clifton

managers report higher levels of ____ and ____ than those that they manage

stress and burnout

What is the first recommendation from Gallup for the new workplace?

Commit to hybrid for your remote ready employees.

What days does Gallup recommend establishing as on-site days?

Tuesday, Wednesday, and Thursday.

What should managers do each week according to Gallup's recommendations?

Hold one meaningful conversation per week with employees.

What type of audit does Gallup recommend conducting?

A Gallup culture audit.

What should be selected according to Gallup's recommendations?

The right dashboard.

Certify all your team leaders as

strengths based managers

aim every hybrid and remote workplace decision at

customer retention