Chapter 3 Vocabulary: Collaboration and Business Etiquette

Collaboration

Working together to meet complex challenges

Team

A unit of two or more people who share a mission and the responsibility for working to achieve a common goal

Participative Management

The effort to involve employees in a company’s decision-making

Committees

Permanent, formal teams that address recurring questions or tasks

Problem-Solving Team

Team that assembles to resolve a specific issue and then disbands when its goals have been accomplished

Project Team

Temporary team assembled to complete a specific project

Creative Team

Teams in advertising, media, and other fields that combine creative professionals such as writers, artists, and designers

Cross-Functional Team

Team composed of people from more than one department or functional area within the company

Virtual Team

Team in which the members work in different locations and rely on communication technology to collaborate

Hybrid Team

Team in which some members are co-located in the office and some participate from home or other remote locations

Groupthink

Situation in which peer pressure causes individual team members to withhold contrary or unpopular opinions

Hidden Agenda

Private, counterproductive motives, such as a desire to take control of the group

Group Dynamics

The interactions and processes that take place among the members of a team

Norms

Informal standards of conduct that members share and that guide member behavior

Team-Maintenance Roles

Team roles directed toward helping everyone work well together

Task-Oriented Roles

Team roles directed toward helping the team reach its goals

Constructive Feedback

Focuses on the process and outcomes of communication, not on the people involved

Destructive Feedback

Delivers criticism with no guidance to stimulate improvement

Wikis

Special type of website that allows anyone with access to add new material and edit existing material

Unified Communication

Integrates voice and video calling, conferencing, messaging, real-time collaboration software, file sharing, and other capabilities into a single system

Virtual Meeting

Meeting that takes place online, with people joining in from two or more locations on audio or video connections

Parliamentary Procedure

A time-tested method for planning and running effective meetings; the best-known guide to this procedure is Robert’s Rules of Order

Minutes

Written summary of the important information presented and the decisions made during a meeting

Etiquette

The expected norms of behavior in any particular situation