Demand-Control Schema

Demand

a factor that impacts work

Environmental Demand

specific to the setting

Interpersonal Demand

specific to interaction of consumers and interpreter

Paralinguistic Demand

specific to the expressive skills of the Deaf/hearing consumer

Intrapersonal Demand

specific to the interpreter

Examples of environmental demands

• goals

• professional roles

• terminology

• physical surroundings

Examples of interpersonal demands

• power and authority

• emotional tone or mood

• "thought worlds"

• communication flow (turn taking)

• cultural differences

Examples of paralinguistic demands

• style

• pace

• volume

• accents

• clarity of speech/signing

• physical position

• physical limitations

Examples of intrapersonal demands

• thoughts

• feelings

• physical reactions

• physiological distractions

Control

response to job demands

Pre-assignment controls

employed before the formal assignment

Assignment controls

employed during the interpreting assignment

Post-assignment controls

employed after the assignment is over

Examples of pre-assignment controls

• education

• credentials

• experience

• clothing

• contacts

• prep materials/readings

Examples of assignment controls

• identify demands

• positive self-talk

• direct interventions

• CPC

• prior relationships

• role metaphors (machine, window, bi-bi, Ally)

Examples of post-assignment controls

• supervision

• debriefing

• venting

• self-care

• follow-up

Karasek's concepts

Demand and control

Dean and Pollard's application of Karasek's concepts

• EIPI demands

• pre, during, post controls

goals are…

an Environmental Demand

professional roles are…

an Environmental Demand

terminology is…

an Environmental Demand

physical surroundings are…

an Environmental Demand

power and authority is…

an Interpersonal Demand

emotional tone or mood is…

an Interpersonal Demand

"thought worlds" are…

an Interpersonal Demand

communication flow (turn taking) is…

an Interpersonal Demand

cultural differences are…

an Interpersonal Demand

style is…

a Paralinguistic Demand

pace is…

a Paralinguistic Demand

volume is…

a Paralinguistic Demand

accents are…

a Paralinguistic Demand

clarity of speech/signing is…

a Paralinguistic Demand

physical position is…

a Paralinguistic Demand

physical limitations are…

a Paralinguistic Demand

thoughts are…

an Intrapersonal Demand

feelings are…

an Intrapersonal Demand

physical reactions are…

an Intrapersonal Demand

physiological distractions are…

an Intrapersonal Demand