Components of Communication in Business Contexts

These flashcards cover key concepts related to components of business communication, principles of effective communication, and ethical considerations.

Business Communication

The exchange of information, ideas, and messages within an organization and with external parties.

Sender

The individual or group who initiates the communication.

Encoding the Message

Translating thoughts and ideas into a clear and understandable form.

Message

The actual information being conveyed.

Channel

The medium through which the message travels.

Receiver

The person or group who receives and interprets the message.

Decoding the Message

The process by which the receiver interprets the message to give it meaning.

Feedback

The receiver's response to the sender's message.

Context

The setting and circumstances surrounding the communication.

Interference (Noise)

Anything that disrupts the communication process.

Idea Formation

The process starts with the sender who has a thought, idea, or piece of information to share.

Transmitting the Message

The step where the sender chooses a channel to send the message.

Receiving the Message

The moment when the message arrives at the receiver.

Providing Feedback

The receiver sends a feedback message to the sender confirming understanding.

Clarity

The message must be clear and easy to understand.

Conciseness

Getting to the point quickly without unnecessary words.

Completeness

The message should contain all necessary information.

Correctness

All information in the message must be accurate.

Concreteness

The message should be specific and supported by facts.

Courtesy

Being polite and respectful in communication.

Coherence

The message should be logical and well-organized.

Honesty and Truthfulness

Business communication should be based on facts and honest.

Transparency and Openness

Being open and clear about intentions and actions.

Respect

All parties should be treated with respect in communication.

Responsibility and Accountability

Taking responsibility for messages and their consequences.

Fairness

Communication should be fair and just to all stakeholders.

Confidentiality

The duty to protect private and sensitive information.

Preparation of the Audience

Understanding the receiver's background to tailor the message.

Non-Verbal Communication

Messages conveyed without words, via body language or gestures.

Formal Communication

Structured form of communication, often following organizational hierarchies.

Informal Communication

Casual interactions that may occur between individuals in a business.

Persuasion

The act of convincing someone to accept a particular point of view.

Active Listening

Fully concentrating, understanding, responding, and remembering what is being said.

Cultural Sensitivity

Awareness and respect for different cultural backgrounds in communication.

Visual Aids

Tools that help convey messages visually, such as charts or slides.

Social Media Communication

Using social platforms to exchange messages in a business context.

Written Communication

Messages conveyed through written words, such as emails and reports.

Verbal Communication

Messages conveyed through spoken words.

Conflict Resolution

The process of resolving a disagreement in communication.

Assertiveness

The quality of being self-assured and confident without being aggressive.

Networking

Building and maintaining professional relationships for mutual benefit.

Clarity of Purpose

Clear understanding of the reason for communication.

Interpersonal Skills

Skills used to interact effectively with others.

Empathy

Understanding and sharing the feelings of another, crucial in communication.

Trustworthiness

Being reliable and truthful in all communications.

Feedback Loop

The process of taking feedback from the receiver to improve future communications.

Professionalism

Conducting oneself with responsibility, integrity, accountability, and excellence.

Audience Engagement

The level of interaction and participation of the listener in communication.

Conflict Management

Strategies to handle disagreements and conflicts in communication.

Email Etiquette

The principles of writing and responding to emails in a professional way.

Public Speaking

The act of speaking to a group of people in a structured manner.

Communication Strategy

A plan for how communication will be conducted in an organization.

Body Language

Non-verbal signals used in communication.

Negotiation Skills

The ability to discuss and reach an agreement.

Clarity in Writing

Using straightforward language and structure in written communication.

Responsiveness

The ability to react quickly to inquiries and messages.

Influence

The ability to have an effect on the character or behavior of others.

Equity in Communication

Ensuring equitable treatment of all parties in business communication.

Message Framing

The way a message is presented can affect its interpretation.

Voice Modulation

Adjusting tone and pitch to enhance communication effectiveness.

Digital Communication

Exchanging information through electronic devices.