(chapter 9) intro to management denis hamilton final review flashcards

Employee Engagement

is the state of mind the employee has towards their job and their employer, combined with the

level of positive and productive behavior exhibited by the employee on behalf of the employer

state of mind

• Highly positive

• Proactive

• Appreciative

• Supportive

• High self-esteem & satisfaction

positive and productive behavior

• Discretionary actions

• Self-initiated

• Extra effort

top 10 companies for employee engagement

nvidia, intuit, adobe, RLI, microsoft, etsy, cisco systems, autodesk, mastercard, servicenow

say, stay, strive

the three facets of employee behavior that truly determine whether an employee is engaged.

• say: speak positively about the organization to coworkers, potential employees, and customers

• stay: have an intense sense of belonging and desire to be part of the organization

• strive: are motivated and exert effort toward successes in their job and for the company

employee engagement benefits for employee

• High self-esteem

• High job satisfaction

• More career success

• Better health outcome

employee engagement benefits for organization

• Higher shareholder returns

• Higher employee productivity

• Better customer engagement

• Lower employee turnover

employee engagement key drivers

1. Leaders

2. Managers

3. Culture

4. Human Resources Practices

leaders

• Committed to making their organizations great places to work

• Greatly value their employees

• Link employee’s success to organization’s success

• Invest in employee’s development and growth

• Earn the trust of employees

managers

• Develop good relationships with subordinates

• Provide them with meaningful, well-designed jobs

• Provide employees with authority, autonomy, resources, training, and support for achieving success in their jobs

• Provide recognition and rewards when work is done well

culture

Cultural Imperatives:

• Trust and respect

• Collegiality

• Open communication

• Pleasant working conditions

• Flexibility

• Collaboration

• Positive reputation

human resources practices

• Fair performance review process

• Fair compensation and benefits

• Work/Life balance initiatives

• Employee support programs

• Diversity and inclusion initiatives

• Safe work environment

employee engagement - key steps

1. Define and communicate what Employee Engagement means for the organization and the benefits for employees and the organization to pursue this initiative

2. Measure current levels of Employee Engagement. Based on results, identify and prioritize initiatives to improve Employee Engagement levels

3. Develop action plan to address priorities, implement plan, monitor progress, make

   corrections as necessary, and confirm the organization and employees are realizing the expected benefits.

4. Reward and recognize those involved, and the organization overall, for achieving Employee Engagement goals!