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When communicating professionally with clients, what is the BEST approach? (A. Use slang B. Be polite and respectful C. Ignore tone D. Use abbreviations)
B
Which action follows proper software licensing rules? (A. Sharing software freely B. Installing on unlimited devices C. Using within license terms D. Uploading online)
C
What is an example of ethical behavior in IT? (A. Sharing passwords B. Charging correctly for services C. Ignoring policies D. Copying software)
B
What does confidentiality mean in the workplace? (A. Sharing data freely B. Protecting sensitive information C. Ignoring policies D. Posting online)
B
What number system is base 2? (A. Decimal B. Binary C. Hexadecimal D. Octal)
B
What is decimal 15 in hexadecimal? (A. E B. F C. D D. 10)
B
What does CPU stand for? (A. Central Process Unit B. Central Processing Unit C. Computer Processing Unit D. Control Unit)
B
What is hardware? (A. Programs B. Physical components C. Data D. Code)
B
What is software? (A. Physical parts B. Programs and applications C. Network cables D. Input devices)
B
What is a client-server network? (A. Equal computers B. Central server provides services C. No server D. Offline system)
B
What is the OSI model used for? (A. Storage B. Networking structure C. Security D. Printing)
B
What is a program? (A. Hardware device B. Set of instructions C. Network tool D. Storage device)
B
What is the FIRST step in troubleshooting? (A. Replace hardware B. Identify the problem C. Restart randomly D. Ignore issue)
B
What prevents electrostatic discharge damage? (A. Water B. Grounding yourself C. Turning off monitor D. Using software)
B
What is project management? (A. Coding only B. Planning and organizing tasks C. Networking D. Hardware repair)
B
What component processes instructions? (A. RAM B. CPU C. SSD D. GPU)
B
What type of memory is temporary? (A. SSD B. RAM C. HDD D. ROM)
B
Which device connects a computer to a network? (A. GPU B. NIC C. PSU D. RAM)
B
What does a router do? (A. Prints B. Routes data between networks C. Stores data D. Displays output)
B
Which printer uses heat and toner? (A. Inkjet B. Laser C. Impact D. Dot matrix)
B
Which device scans documents? (A. Monitor B. Scanner C. Printer D. Speaker)
B
Which is an output device? (A. Keyboard B. Mouse C. Monitor D. Scanner)
C
What is a laptop? (A. Server B. Portable computer C. Network device D. Storage unit)
B
What is a server? (A. Personal PC B. Provides network services C. Input device D. Output device)
B
What does an operating system do? (A. Hardware only B. Manages hardware and software C. Stores data D. Prints files)
B
Which program is used for spreadsheets? (A. Word B. Excel C. Paint D. Chrome)
B
Which program manages databases? (A. Excel B. Access C. Word D. PowerPoint)
B
Which is used for word processing? (A. Word B. Excel C. Access D. Paint)
A
Which software is used for presentations? (A. Excel B. PowerPoint C. Word D. Access)
B
What is proper email etiquette? (A. Use slang B. Be professional C. Ignore grammar D. Use caps)
B
What is a search engine? (A. Storage device B. Finds information online C. Printer D. CPU)
B
What does utility software do? (A. Gaming B. Maintenance tasks C. Networking D. Printing)
B
What is a LAN? (A. Large network B. Local network C. Wireless device D. Server)
B
What is a WAN? (A. Small network B. Wide network C. Local device D. Router)
B
What is a peer-to-peer network? (A. Central server B. Equal computers sharing resources C. No communication D. Offline network)
B
What protocol is used for the internet? (A. FTP B. TCP/IP C. SMTP D. DNS)
B
What does DNS do? (A. Assign IP B. Translate domain names C. Send email D. Store files)
B
What does DHCP do? (A. Translate names B. Assign IP addresses C. Store data D. Encrypt data)
B
What is a VPN used for? (A. Gaming B. Secure connection C. Printing D. Storage)
B
Which cable is Ethernet? (A. HDMI B. USB C. Cat5e D. VGA)
C
Which is a wireless connection? (A. Fiber B. Wi-Fi C. Ethernet D. Coaxial)
B
What is DSL? (A. Wireless B. Internet connection method C. Storage device D. Protocol)
B
What is physical security? (A. Passwords B. Protecting hardware C. Antivirus D. Encryption)
B
What is logical security? (A. Locks B. Software protections C. Hardware only D. None)
B
What is a strong password? (A. 123456 B. password C. Mix of characters D. qwerty)
C
What does antivirus software do? (A. Print files B. Detect malware C. Store data D. Encrypt data)
B
What is a backup? (A. Delete files B. Copy data C. Encrypt data D. Share files)
B
What is malware? (A. Hardware B. Harmful software C. Storage device D. Network cable)
B
What is encryption? (A. Delete data B. Secure data C. Copy data D. Format disk)
B