Client Consultation & Home Care Advice Flashcards

These vocabulary flashcards cover the essential concepts of client consultation, communication skills, common hair concerns, and personalized home care instructions for Grade 12 TVL Hairdressing students.

Client Consultation

A two-way conversation between the stylist and the client to identify the client's needs, hair condition, history, and expectations before and after a service.

Active Listening

A communication technique where the stylist faces the client, maintains eye contact, nods, and paraphrases the client's statements to ensure understanding.

Open-Ended Questions

Questions designed to encourage a descriptive response rather than a simple yes or no, used to learn more about a client's hair care habits.

Consultation Form

A tool used to record client profile information, hair history, current concerns, lifestyle habits, products used, and the home care plan.

Hair History

A record of past chemical services including coloring, bleaching, rebonding, and perming, along with their timelines.

Alopecia

A condition involving hair loss that is specifically screened for in the Hairdressing-Client Record Card.

Psoriasis

A scalp condition listed on the Client Record Card that stylists must identify to ensure the safety of treatments.

Dry, Damaged Hair

A hair condition often caused by over-processing, frequent heat styling, or skipping conditioner after services like rebonding or bleaching.

Fading Hair Color

A common concern caused by hot water, harsh sulfate shampoos, sun exposure, and washing the hair too soon after a coloring service.

Clarifying Shampoo

A type of deep-cleaning product that should not be used on colored hair as it can strip the color fast.

Sulfate-free Shampoo

A mild type of cleanser recommended for colored and bleached hair to prevent rapid color fading.

Heat Protectant

A product that should be applied to the hair before using a blow-dryer or flat iron to prevent damage.

48–72 hours

The recommended length of time a client should wait before shampooing their hair following a coloring service.

Environment

A personalization factor for home care advice that considers local conditions such as sun, humidity, sea water, and chlorine.

Courtesy and Empathy

The practice of using polite language like "po" and "opo" and acknowledging the client's feelings to build trust and rapport.

Home Care Plan

The stylist’s personalized advice and product recommendations given to a client for maintaining their hair after leaving the salon.

Rebonding

A chemical service mentioned in the hair history that requires specific aftercare to keep the hair straight and healthy.

Client Record Card

A document used to track a client's personal details, medical history (like allergies or medications), and specific hair characteristics like type and length.