Business Tools, Software, and Communication in Hospitality and Tourism

Business Tools

asset that helps or assists the business.

Business Technology

refers to research, data, engineering, and information technologies for business purposes.

Password

A set of characters and letters to verify that access is allowed.

Radio Frequency Identification Tags

Electronic tags that can be attached.

Roster

document detailing future access rights to a tool.

In-house

Using people and resources that are within the confines.

Police Check

application to the police to disclose any previous criminal activities.

Serial Number

number attached to a tool during the manufacturing process.

Storage Location

place where a business tool is to be stored when not in use.

Security Camera

Camera positioned so as to record access.

Identification Criteria

Criteria that are to be used to classify an item.

Work Task

activity related to the completion of a person's work or job.

Application Software

computer program that performs a particular function.

Hardware

refers to the external and internal devices and equipment that enable you to perform major functions.

Handheld Devices Input

Touchpad, microphone and communication system.

DBMS

Database Management System.

PMS

Property Management System.

HMS

Housekeeping Management System.

Housekeeping Management Software

systems that help hotels and other hospitality businesses streamline and optimize their housekeeping operations.

TMS

Tour Management System.

Travel Management System

a one-stop software systems where all of a company's travel arrangements can be handled.

Global Distribution System

a computer network used by travel agencies and other distributors to book airline tickets, hotel rooms, rental cars, and other travel-related services.

Internal Communication

Performance certificates, newsletters, seminars, telephone calls, and both formal and informal conversations.

External Communication

Brochures, advertising, contact letters/direct mail, telephone calls, business cards, blogs.

Spreadsheet Packages

manipulate data arranged in rows and columns.

Word Processing Packages

allows users to write and modify text, display it on a screen.

Accounting Packages

refers to a commercially available software program or suite that, with little customization, will satisfy the accounting system needs of the purchasing entity.

Planning Tools

PERT tools, estimation tools and spreadsheets.

Testing Tools

data generators and file comparators.

Editing Tools

Text editor.

Prototyping Tools

User interface generators.

Documentation Tools

page layout program and image editors.

Language Processing Tools

compilers and interpreters.

Reengineering Tools

cross reference and program restructuring systems.

Change Management Tools

change control systems.

E-commerce Platform

Online shopping website.

Customer Preference Tool

valuable tool for marketers to understand what consumers want.

User Option for Testing

Different tools provide different performance testing user choices.

Vendor Support

people behind the instrument are as critical as the instrument itself.

Additional Protocol Support

tool that can support a wide variety of protocols.

Data Access Policy

establishes access to specific data types.

Data Retrieval Procedure

guideline for how to effectively retrieve and use electronic data.

Incident Response Policy

Outlines the steps to take in the event of a data breach or security incident.

Types of Communication in Tourism and Hospitality Industry

Verbal, Non-Verbal, Written, Visual.

Importance of Accurate Documentation

Consistency, Legal Compliance, Quality Control, Data Analysis.

Technology in Documentation and Communication

Booking & Reservation Systems, Document Management Systems, CRM Systems.

Uses of Business Tools

Strategic, Planning, Outsourcing, Customer relationship management, Change management programs, Supply chain management, Employee engagement surveys, Mission statement and vision statement, Benchmarking, Market segmentation, Core competency, Total quality management.