Chapter 2 - Therapeutic Communication

Adherence

The act of sticking to something.

Compassion

Having a deep awareness of the suffering of another and the wish to ease it.

Coping Mechanisms

Behavioral and psychological strategies used to deal with or minimize stressful events.

Defense Mechanisms

Unconscious mental processes that protect people from anxiety, loss, conflict, or shame.

Dignity

The inherent worth or state of being worthy of respect.

Diversity

The differences and similarities in identity, perspective, and points of view among people.

Empathy

The ability to understand another’s perspective, experiences, or motivations.

Hierarchy

Things arranged in order and rank.

Nonverbal communication

A type of communication that occurs through body language and expressive behaviors rather than with verbal or written words.

Patient Portal

A secure online website that gives patients 24-hour access to personal health information using a username and password.

Poised

Having a composed and self-assured manner; feeling confident, being patient, and maintaining good posture.

Rapport

A relationship of harmony and accord between the patient and the healthcare professional.

Respect

To show consideration or appreciation for another person; to feel or show deferential regard for.

Passive Communicion

AKA “Victim Mentality” They avoid expressing feelings or opinions. They fail to assert themselves and allow others to infringe (break) on their rights.

Aggressive Communication

Try to dominate others. Often criticize and attack others. Might invade your personal space and frown.

Passive-Aggressive Communication

May deny problems, and wont confront people or issues. They might look sweet and innocent.

Manipulative Communication

try to control others, will create situations where others might feel sorry for them. Might be condescending.

Assertive Communication

Clearly state their wants and needs. Will often use “I” statements. They might be relaxed, and use appropriate eye contact.

Therapeutic Communication

Process of communicating with patients in a respectful manner.