Chapter 2

What is communication?

The process of sending and receiving messages to share information, ideas, or feelings

What are the main parts of the communication process? 

Sender, message, channel, receiver, feedback, and noise

What is verbal communication? 

Communication using spoken or written words

What is nonverbal communication? 

Communication without words, such as body language, facial expressions, and tone

Why is feedback important in communication?  

It lets the sender know the message was received and understood

What is effective communication? 

Communication that clearly conveys a message and achieves its intended purpose

What is listening? 

Actively receiving, understanding, and responding to a message

Why is listening important for leaders? 

It builds trust, understanding, and teamwork

What are barriers to effective listening?

Distractions, emotions, bias, lack of focus, and interrupting

What are the steps in the listening process?

Hearing, understanding, evaluating, and responding

What is active listening? 

Fully focusing on the speaker and showing engagement

What is informative listening? 

Listening to learn and understand information

What is critical listening? 

Listening to evaluate ideas and make judgments

What is empathetic listening? 

Listening to understand feelings and emotions

How can you be an effective listener? 

Pay attention, avoid interrupting, ask questions, and show interest

What role does communication play in leadership?

It helps leaders guide, motivate, and influence others

Why is writing an important skill? 

It allows clear communication of ideas and information

What is the purpose of writing? 

To inform, persuade, explain, or entertain

What are the principles of good writing? 

Clarity, organization, accuracy, and completeness

What is the writing process? 

Planning, drafting, revising, editing, and proofreading

Why is planning important before writing? 

It helps organize ideas and set a clear purpose

What is a thesis statement? 

A sentence that states the main idea of a paper

What is revising? 

Improving content, clarity, and organization

What is editing? 

Correcting grammar, spelling, and punctuation

Why is proofreading important? 

It ensures the final work is error-free

How can good writing reflect leadership? 

It shows professionalism, responsibility, and attention to detail

What is a speech? 

A formal talk given to an audience

What are the main types of speeches? 

Informative, persuasive, and entertaining

Why is knowing your audience important? 

It helps tailor the message to their interests and needs

What is the purpose of a speech? 

The reason for giving the speech

What are the parts of a speech? 

Introduction, body, and conclusion

What should an introduction do? 

Capture attention and state the purpose

What should the body of a speech include? 

Main ideas supported with details

What should the conclusion do? 

Summarize key points and leave an impression

What are effective speaking techniques? 

Clear voice, eye contact, posture, and gestures

Why is confidence important when speaking? 

It helps gain credibility and engage the audience

How can practice improve a speech? 

It builds confidence and reduces mistakes

What is the difference between a job and a career? 

A job is short-term work; a career is long-term employment growth

What are career pathways?

Sequences of jobs that lead to career advancement

Why is it important to explore career options? 

To make informed decisions about the future

What factors influence career choices? 

Interests, skills, education, and values

What are some U.S. military career options?

Enlisted, officer, technical, and support roles

How does education affect career opportunities?

More education can open more career options

What is career planning? 

Setting goals and preparing for future employment