WK4 NRSG 232 Fundamentals of Nursing

Flashcards about effective communication and disruptive behaviors in healthcare.

Incivility

Rude, disruptive, intimidating, and undesirable behavior directed at another person.

Horizontal Violence

Physical, verbal, or emotional abuse, anger, or aggression directed at RN coworkers at the same organizational level.

Bullying

Persistent intimidating actions by individuals (or a group) that are directed towards an individual (or a group).

Civility

Courtesy; politeness; a polite action or expression.

Workplace Violence

Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the worksite.

Nurse Attrition

The loss of nurses from the workforce.

Cognitive Rehearsal

A strategy for dealing with incivility; practicing responses to uncivil behaviors.

SBAR

Situation, Background, Assessment, Recommendation; a communication tool.

Emotional Intelligence (EQ)

The ability to understand and manage one's own emotions and the emotions of others.

DESC

Describe, Express, Specify, Consequences; a communication tool for resolving conflict.

CUS

Concerned, Uncomfortable, Safety; a communication tool to express concerns.

Assertive Communication

A communication style that is direct, honest, and respectful.

TeamSTEPPS

Team Strategies and Tools to Enhance Performance and Patient Safety.

Verbal Abuse

Speech that is intended to humiliate or embarrass another person

Nonverbal innuendo

Indirect suggestion or hint through body language.

De-escalation

Reducing the intensity of a conflict or potentially violent situation.

Physical Awareness

Being aware of one's surroundings to ensure safety.

Positioning

Strategic placement of oneself to allow for quick exit in a dangerous situation.

Effective communication

Communication that is clearly understood in both the sender and receiver.

Horizontal Hostility

Physical, verbal, or emotional abuse, anger, or aggression directed at RN coworkers at the same organizational level.

Sentinel Event

An unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof.

Impairment

Being unable to function in the best way.

Verbal Response

Spoken thoughts or replies to a verbal or nonverbal stimulus.

Uncivil Behavior

Actions deemed as rude, impolite, or disrespectful by many individuals.

Non-assertive communication

A communication style that is passive and avoids conflict.

Self-defense

Measures taken to protect oneself from physical harm.

Harassment

Aggressive pressure or intimidation.

Intimidation

Frightening someone, especially in order to make them do what one wants.

Nurse Retention

The ability of an organization to retain its nursing staff.

Emergency codes

Standardized messages that alert security about internal emergencies.