Six Sigma Quality

These flashcards cover fundamental concepts of quality management and Six Sigma principles.

Quality

Meeting or exceeding customer expectations; not just about being fancy but fit for purpose.

Customer

Those whose expectations we are trying to meet; can be internal, external, or the final user.

Design Quality

Determines whether the right product is being built to meet customer needs.

Conformance Quality

Assesses whether the output matches the intended design.

Total Quality Management (TQM)

Managing the entire organization to excel in quality dimensions that matter to customers.

Cost of Quality

The costs associated with ensuring good quality, which can be a significant percentage of revenue.

Prevention Costs

Investments made to prevent defects before they occur.

Appraisal Costs

Costs incurred to assess the performance of a product or service.

Failure Costs

Costs resulting from defects, which can be internal (found before delivery) or external (found after delivery).

DMAIC Cycle

A structured problem-solving process in Six Sigma: Define, Measure, Analyze, Improve, and Control.

ISO 9001

A widely used standard for quality management systems ensuring consistent quality and customer focus.