WEEK 1

Quality Systems Management

TOTAL QUALITY MANAGEMENT

TQM

• System of approach that focuses on teams,

processes, statistics, and delivery of services or

product that meet customer expectations.

• To satisfy clients or laboratory needs.

• Audits the process inside the laboratory.

CONTINUOUS QUALITY MANAGEMENT

CQM

• Is an element of TQM that strives to continually

improve practices and not just meet established

quality standards.

SIX SIGMA, LEAN

2 Other Tools of Quality Systems Management

SIX SIGMA

• It is a performance improvement program

• The goal of which can be summarized by the

mantra “improvement by eliminating process

variation”.

DEFINE, MEASURE, ANALYZE, IMPROVE, CONTROL

5 Six Sigma Steps

DEFINE

• Project good or other deliverable that is critical to

quality

MEASURE

• Baseline performance & related variables

ANALYZE

• This involves the data using statistics or graphs

in order for us to identify and quantify the root

cause.

IMPROVE

• Involves performance by developing and

implementing a solution.

CONTROL

• Factors related to improvement, verify impact,

validate benefits & monitor overtime.

LEAN

• Utilizes techniques that would determine the

work activities that do not directly add to the

delivery of the laboratory services in the most

cost effective ways.

UTILIZES FEWER RESOURCES, REDUCES COST, ENHANCES PRODUCTIVITY, PROMOTES STAFF MORALE, IMPROVES QUALITY OF PATIENT CARE

Lean Laboratories do:

INTERNATIONAL STANDARD ORGANIZATION

ISO

• They establish guidelines that would reflect the

highest level of quality

COLLEGE OF AMERICAN PATHOLOGIST, ISO 15189: 2007

CAP

• They adapted _________

CLINICAL AND LABORATORY STANDARD INSTITUTE

CLSI

• They created the 12 quality system essentials

based on ISO standards.

ORGANIZATION, PERSONNEL, DOCUMENTS AND RECORDS, FACILITIES AND SAFETY, EQUIPMENT

Give at least 5 Quality System Essentials