Studied by 0 people
Looks like no one added any tags here yet for you.
What is a manager?
a manager is responsible for achieving organizational objectives through efficient and effective utilization of resources
what does it mean to be efficient?
doing things right to be able to maximize full utilization of resources
what does it mean to be effective
effective means doing the right thing in order to attain an objective
what are the manager’s resources
human, financial, physical and informational
what are human resources?
they are also referred to as human capital, they are the people/employees of the business that work with managers to accomplish organizational objectives
what are financial resources
this is the money/finances that managers use to have a budget stating the allocation of finances to operate their department/store for a set period of time
what are physical resources?
these are the equipment used in production, managers are responsible for making sure that the equipment is in working condition and ensuring that necessary products, materials and supplies are available when needed
what are informational resources
this is what is needed to set objectives, and make decisions on how to allocate and use scarce resources to attain your objectives
what is performance
the means of evaluating how effectively and effectively and efficiently managers utilize resources to achieve objectives
what is the level of organizational performance based on
how effectively and efficiently managers utilize resources to achieve objectives
what are the 3 important traits for successful managers
Integrity , Industriousness and the ability to get along with people
what are management skills
The skills needed to be an effective manager, including technical, interpersonal, and decision-making skills.
what are technical skills
these are hard skills that involve the ability to use methods and techniques to perform a task
what are interpersonal skills?
these are soft skills (human/people skills) that involve the ability to understand and communicate with and work well with individuals and groups through developing effective relationships
what are decision making skills
these are soft skills that are based on the ability to conceptualize situations and select alternatives to solve problems and take advantage of opportunities
what is critical thinking
the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information to solve problems and take advantage of opportunities through decision making.
what are the management functions
Planning, organizing, leading, and controlling. Managers perform the management functions by using organizational resources to achieve organizational objectives through others, often in teams.
What is planning?
the process of setting objectives and determining in advance exactly how the objectives will be met.
what is organizing
the process of delegating and coordinating tasks and allocating resources to achieve objectives.
what is staffing
the process of selecting, training, and evaluating employees.
what is leading?
the process of influencing employees to work toward achieving objectives.
what is controlling
the process of monitoring and measuring progress and taking corrective action when needed to ensure that objectives are achieved.
what is a role
a set of expectations of how one will behave in a given situation.
what are the management role categories
interpersonal, informational, decisional
what are the roles in the interpersonal management role
figurehead, leader, liason
what is a figurehead role
Managers do this role when they represent the organization or department in ceremonial and symbolic activities.
what is the leader role in the interpersonal role
Managers do this when they represent the organization or department in ceremonial and symbolic activities.
what is the liaison role in interpersonal role
Managers do this when they interact with people outside of their unit to gain information and favors.
what are the roles in the informational management role
Monitor, disseminator and spokesperson
what is the monitor role in informational role
Managers do this when they read and talk to others to receive information.
what is the disseminator role in informational role
Managers do this when they send information to others.
what is the spokesperson role
Managers do this when they provide information to people outside the organization.
what is the entrepreneur role
Managers do this when they innovate and initiate improvements.
what is the disturbance handler role
Managers do this when they take corrective action during disputes or crisis situations.
what is the resource allocator role
Managers do this when they schedule, request authorization, and perform budgeting and programming activities.
what is the negotiator role
Managers do this when they represent their department or organization during nonroutine transactions to gain agreement and commitment.
what are the roles in informational management tole
Monitor, disseminator, spokesperson
what are the roles in decisional management role
Entrepreneur, disturbance handler, resource allocator, negotiator
