Untitled Flashcards Set

What are encoding and decoding?

They are crucial for the communication process as they involve translating thoughts into words and interpreting messages, respectively.

What is fidelity in communication?

Fidelity refers to the accuracy of the message perceived by the receiver, and reducing noise helps achieve this.

What are internal and external noise?

Internal noise originates from within the communicator (e.g. emotions) while external noise comes from the environment (e.g. distractions).

What do messages contain?

Messages contain both content (the actual information conveyed) and relationship (the emotional tone and context of the interaction).

What is a channel in communication?

A channel is the medium through which a message is transmitted (e.g. audio, written, visual, audio-visual).

What is Aristotle's definition of ethics?

Ethics involves principles that govern a person's behaviors and actions, focusing on what is right and wrong.

What does critical thinking involve?

Critical thinking involves questioning, challenging information, and perceived wisdom.

What is systematic desensitization?

Systematic desensitization is a technique used to reduce communication apprehension by associating speaking with relaxation instead of anxiety.

What is audience analysis?

Audience analysis is the understanding of the audience's characteristics, including their knowledge, attitudes, and cultural backgrounds, to tailor communication effectively.

What are the two types of credibility according to Aristotle?

Initial credibility (based on first impressions) and achieved credibility (based on the content of the speech and speaker's knowledge).

What is utilitarianism?

Utilitarianism is the ethical principle that states the rightness of an action is determined by its consequences, focusing on maximizing pleasure and minimizing pain.

What are the three levels of audience?

Literal audience (anyone who hears), target audience (specific group meant to receive the message), rhetorically constructed audience (identity assumed by the audience for the purpose of the message).

What is synergy in teamwork?

Synergy is when the collaborative effort of a team produces a result greater than the sum of individual efforts.

What are confirming responses?

Confirming responses are supportive comments that validate a team member’s contributions or ideas.

What is the difference between transformational and transactional leadership?

Transformational leadership inspires change through a greater cause, while transactional leadership is based on a system of rewards and penalties.

What is groupthink?

Groupthink is a phenomenon where the desire for harmony in a decision-making group leads to irrational or dysfunctional outcomes.