Organizational Behavior Chapter 1 Quiz

What is Organizational Behavior (OB)?

The study of what people do in an organization and how their behavior affects organizational performance.

What does OB specifically examine?

Job attitudes

What is behavior?

The way one acts or conducts oneself

What are the core topics in OB?

• Performance, citizenship, deviance, and creativity

• Diversity and inclusion

• Job attitudes, emotions, and
  moods

• Personality and individual
  differences

• Judgment and decision making

• Motivation

• Justice and ethics in
  organizations

• Groups and teams

• Communication and relationships

• Leadership and management • Power, politics, and corruption • Conflict and negotiation
  Organizational theory and

• structure
  Organizational culture and

• climate
  Organizational health, stress,

• and safety

Why is OB important?

It affects workers

What skills does OB develop?

Analytical/critical thinking

Why are interpersonal skills valuable?

They help attract and retain high-performing employees and improve workplace satisfaction and performance.

Who is a manager?

An individual who achieves goals through other people by making decisions

What are the four management functions?

Planning

Define Planning.

Defining goals

Define Organizing.

Determining tasks

Define Leading.

Motivating

Define Controlling.

Monitoring performance

What are Mintzberg’s three managerial role categories?

Interpersonal, Informational, Decisonal, Technical

Name the Interpersonal Roles.

Figurehead (ceremonial), Leader (motivating and directing employees), and Liaison (networking with internal and external contacts) roles.

Name the Informational Roles.

Monitor (scan for info), disseminator shares it internally, and the spokesperson communicates organizational information externally

Name the Decisional Roles.

Entrepreneur (initiate change)

What are technical skills?

The ability to apply specialized knowledge or expertise.

What are people skills?

The ability to understand

What are conceptual skills?

The ability to analyze

What four activities did Luthans identify for managers?

Traditional management

Which managerial activity contributes most to effectiveness?

Communication.

What is a systematic study of behavior?

Using scientific evidence to examine cause-effect relationships and make predictions about behavior.

What is Evidence-Based Management?

Basing managerial decisions on the best available scientific evidence.

What is intuition in OB?

Instinctive feelings not necessarily supported by research.

What is Big Data?

Vast

What is Fast Data?

Real-time processing of smaller data streams for immediate decisions.

What disciplines contribute to OB?

Psychology

What is Psychology’s role in OB?

Measures

What is Social Psychology’s role in OB?

Studies how people influence one another

What is Sociology’s role in OB?

Studies people in relation to their social environments

What is Anthropology’s role in OB?

Studies societies and cultures to understand values

What are contingency variables?

Situational factors that moderate cause-and-effect relationships (x leads to y only under z).

What is workforce diversity?

Differences in gender

What is workforce inclusion?

Creating workplaces where diverse members feel valued

What is globalization?

Worldwide integration and interdependence across borders.

What are ethical dilemmas?

Situations requiring choices between right and wrong conduct.

Define unethical behavior.

Actions violating accepted moral norms (e.g.

Define corporate social responsibility (CSR).

Organization’s self-regulated actions to benefit society or the environment beyond what is required by law.

How does CSR impact employees?

Improves attitudes