MGMT3000 final practice

“Tucker, I have some disturbing data,” said Adrian, Vice President of Human Resources. “Our company has suffered increases in turnover, absenteeism, lawsuits by employees and former employees, injury and illness claims, and customer complaints. About the only thing that hasn’t increased is our productivity.” Tucker replied, “I have unfortunately come to recognize these workforce characteristics. They are a sign of

job disssatisfaction

motivation will be high if any one of the following is high: expectancy, instrumentalities, or total valence of all outcomes

false

As Danielle deals with her employees, she works with them to set goals that will energize them and direct their thoughts and work behaviors toward a particular end. Danielle is using

goal-setting theory

Janice works to achieve the goals she sets for herself. Pansy works to earn money. Jed works to earn his employer’s praise. These three different reasons for working all fall under the general category of

motivation

Martin was one of Sloane’s lower-quartile performers, mainly due to lack of punctuality. In Martin’s annual performance review, he submitted his draft goals for the upcoming year. One of his goals was to “Improve my punctuality.” Sloane responded, “No, Martin. That goal is not acceptable. Your goal needs to be more _________ so that you and I can monitor and measure whether or not you are attaining your goal.”

specific and quantifiable

Eldridge was facing the most difficult project management project in his career. He would be heading up a team to design a complicated new software application. His team would be a “virtual” team. Thus, his team would

be physically dispersed and typically communicate electronically

When teams are geographically dispersed, team members tend to experience more trust and less conflict

false

Team cohesiveness, while it contributes to member satisfaction, has shown little benefit to outputs in terms of quality or productivity

false

Elizabeth has been assigned to a group and they are trying to establish the ground rules for when they will meet and how they will interact. Elizabeth’s group is in the _______ stage

forming

Alonzo was very excited. He had been appointed as the leader of a group that would be allowed complete control over all of the decisions to produce a new energy drink. Their group would be responsible for everything from acquiring raw materials to delivering the product to their customers. Alonzo has been assigned to

an autonomous work group

In order to keep his manager from being worried that he will not be able to satisfactorily complete his current project, Chandler tells her what he thinks she wants to hear. This is an example of

filtering

Cecilia and Ramon are both floor supervisors. They have been noticing problems with one of the production lines and have set a meeting between just the two of them to discuss possible solutions. This is an example of _________ communication

horizontal

Littlecreek Accounting has enjoyed several years of strong growth. However, the growth has expanded to the point that the organization needs to separate into divisions to better take care of regional customers. Clara has been selected to be the new CEO and to manage the organization growth. Clara has announced to the organization that she is concerned that the new organization structure will set up unnecessary communication barriers. She states that it is her intent to make at least weekly reports to the entire organization to discuss the rollout of the expansion, to include financial and sales data from all divisions. Her last comment is that she knows she will need the support and guidance from those who have worked at Littlecreek much longer than she has.

Clara’s comments about wanting to remove communication barriers is an example of her desire for Littlecreek Accounting to become a(n) ___________ organization.

boundaryless

The most persuasive messages are

simple and informative

An employee’s email in the workplace is privileged information that cannot be used in court cases brought against that person or someone else

false

Samaria has been assigned to a team to determine which processes are working and which are not in the purchasing department. For the first week, Samaria stays in the same room with the purchasing agents, listening to the calls, and making correction as problems arise. This is an example of __________ control

concurrent

A company’s balance sheet shows its

financial picture at a given time

Because financial ratios usually are expressed in compressed time horizons, they often cause management myopia

true

Setting a performance standard does all of the following except

guaranteeing success

__________ control involves creating relationships based on mutual respect and encouraging each individual to take responsibility for their actions

clan

Lowland Corporation devised a Wi-Fi based home security system that was not very popular initially. However, a few years later, the technology was in high demand in the market. This is an example of

disruptive innovation

Zoe’s company is considering adopting a new information technology. Because the technology managers of the company are not yet familiar with the technology, they would most likely consult with someone from which of the following groups to help determine the suitability of technology?

early adopters

Bureaucracy, by its very nature, helps innovation thrive

false

Common ways of acquiring new technology include internal development, purchase, and licensing

true

Even firms that are not technology oriented must pay attention to changing technology

true

“That’s beautiful, Andrea! Your technological breakthrough will radically change the structure of our industry, and the future competitive landscape will be of our own design. What a great position we will be in! Thanks to your accomplishments, our company will truly be one of the _________,” exclaimed Andrea’s CEO.

shapers

The companies that lead the change most effectively establish a sense of normalcy and protect their employees from the pressures in the market

false

In managing resistance to change, facilitation and support can be time-consuming and expensive and still fail

true

The Harvard/McKinsey study of organizational excellence showed that superior performance is based on four key factors:

strategy, execution, culture, and structure

The “tyranny of the or” refers to the belief that things

must be either A or B, but not both