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What is outsourcing?
When large companies build offices like call centers in other countries.
Why was India seen as a desirable place to set up?
Many tech parks had been set up along the edge of Bangalore.
What were the benefits of setting up in India?
A large, youthful population with a growing number of graduates. Additionally, India has a large english speaking population.
Why was working in call centers attractive?
People often earn three times more than the average income in India.