Guest lectures future of work

Principles of future of work for Merck

1. Digitalization
2. Leveraging digital solutions (use of digital tools and robots, VR, AR)
3. agility

What is the key enabler of merck?

^^Digitalization^^: they are accelerating use of data & technology to **explore new ways how work gets done** and **shape the workplace of tomorrow**

What is XR

^^**Extended reality**^^, can mean:

**Virtual reality** (VR) computer generated simulation of a real environment, you cannot see around you

**Augmented reality** (AR) transparent glasses, you can see around you

**Mixed reality** (MR) “integrates” animated objects onto real environment

How Merck uses technology?

Merck uses VR technology for trainings, Voice commands help with video content

Use of smart glasses for real time audits

Use of VR for touring and inspecting facilities

How Merck uses technology in their 3 business areas?

Electronics uses VR/ AR

Life science uses stay connected program

Healthcare uses omni-channel orchestration

What is the stay connected program at merck?

^^Live learning experience in the lab via remote connection^^

^^broadcaster and observer^^ collaborate for the ^^best customer experience.^^

Multiple camera angles allow for real life experience via remote connection

What is the omni-channel orchestration plan?

NEED FOR INCREASED CUSTOMER CONTACT WITH LESS RESOURCES AND OTHER CHALLENGES.

**existing promotional model needed to be transformed into one with more diverse channels.**

Before the way they reached customers was mainly F2F, now its through different channels like webinars, emails, congresses, social media,

Which are global flex work guidelines at SAP

Flex time

Flex hours

Flex workspace

What is RUN HEALTHY?

smart Health and Safe ^^Management System^^ enabling SAP’s organizations to ^^systematically assess and develop^^ an attractive, ^^**healthy and safe working environment**^^ by


1. ^^Transparency^^: Get insights on how your leaders’ behaviors, ^^structures and processes support well-being,^^ health, safety and the ability to perform of your people
2. ^^Attractiveness^^: ^^caring for people´s well-being,^^ health and safety
3. ^^Compliance^^: Close ^^compliance gaps^^ with your ^^local Health & Safety regulations^^
4. ^^Resilience:^^ ^^Create the environment^^ – even in times of crisis - ^^in which people run at their bes^^t to ^^achieve^^ ambitious ^^business goal^^s and serve your customers best.

Steps for the run healthy tool of SAP

Steps


1. Check and get certificate
2. Plan
3. Implement
4. Integrate

What is SAP Health Navigator tool?

supporting SAP employees in finding health offerings and tips to foster healthy habits, it helps to promote a happy working culture

What is a X and Y person ?

X: People dislike work, must be forced or bribed to make an appropriate effort, would rather be directed than accept responsibility themselves, motivated by money and fear of job security, little creativity

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Y: People need to work and want to take an interest in it, will direct themselves towards targets, will seek and accept responsibility when conditions are right, motivated by the desire to realize their own potential, highly creative

Difference between complicated and complex

**Complicated:** ==level of ignorance,==

*Characteristics of complicated systems*

* ==Predictable /calculable==


* Unambiguous cause-and-effect relationships
* Optimization: functioning / efficiency

*Dealing with complicatedness*

* Standardization / Processes
* ==Error prevention==
* ==Reduction of uncertainties==

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**Complex:** l%%evel of surprises%%

*Characteristics of complex systems*

* %%Flowing and unpredictable%%
* %%Uncontrollable,%% just influenciable
* Optimization: evolving / learning / effectiveness

Dealing with complexity

* Holistic perception
* %%Trial and error%%
* %%Permanent transformability%%

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