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Kent
Knowledgeable Servers
Started
Sense of fun
Up
Urgency on greetings
Making
Manager table visits
3
Three table sections
Restaurants
Restroom focus
Legendary
Lighting, music levels, TVs, temperature
Because
Bartender speed, awareness, known guests
Happy
Hostess smile, urgency, guest concern
Crew
Crew Involvement
Howdy
Friendly, energetic, fun
Engage
Knowledgeable, passionate, care/concern
Arrive
Proud, present, attentive
Respond
Kind, courteous, respectful
Thank you
Genuine, memorable, grateful
Greeting
15-45 sec
Drinks/order
2-3 min
Apps
6-8 min
Salads
5 min
Entrees
12-15 min
Maintenance/service
13 min
Wrap up
5 min