Volunteer Work (Practice):

Ticket / Work Order:

The record IT creates for a problem. Ask the IT staff what their system is called (often ServiceNow or HCA Connect). When you report an issue, always ask for the ticket number to track it.

What are the various systems IT staff use for work orders:

ServiceNow; HCA Connect

When you report an issue, always:

Ask for the ticket number to track it

Downtime:

When the network or EHR goes offline

During downtimes, nurses would switch to:

Paper charts

What must you, the volunteer, do during a downtime:

Don’t unplug anything, just report it

PACS:

The system that stores X-rays and MRI images

You should report monitors with black screens that say:

No PACS connection

ADT is short for :

Admission; Discharge; Transfer

The data stream that updates patient bed statuses

ADT

If a bed isn't showing up correctly on the board:

ADT might be glitching

Pyxis / Omnicell are examples of what:

Automated medication dispensing cabinets. , . If the screen is frozen or won't open, report it (it stops nurses from getting meds).

Automated Medication Dispensing Cabinets:

Locked machines on wheels

If the screen is frozen or not open for an Automated Medication Dispensing Cabinet, report it because:

It stops nurses from getting meds